Complete Video Library
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management, Personal Improvement
Clarify Actions and Outcomes (Interviewing Tips)
Explanation of the probing strategy of clarifying actions and outcomes.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Video Vignettes Personal Performance Sales & Service, Interpersonal Skills, Sales
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Video Vignettes Leadership Sales & Service, Communication, Sales
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism
Common ADA Question About Determining Qualifications
Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Common ADA Question About Performance Issues
Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Common ADA Question About Reasonable Accommodation
Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Common ADA Questions (Hiring)
Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Common ADA Questions About Hiring
Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Conducting The Three-Dimensional Interview
Explanation of how to conduct an effective three-dimensional interview.
Video Vignettes Leadership Management, Change, Professionalism