Johnny the Bagger: A True Story of Customer Service™

Johnny the Bagger: A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.


Type:Off-The-Shelf Video Program (ILT) ID:140 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General, Retail & Hospitality
Available Formats:DVD, USB, Interactive eLearning, Streaming Video & Vignettes
Subject:Customer Loyalty
Source Program:Johnny the Bagger®: A True Story of Customer Service™
Languages:English Spanish (NA) Chinese (Mandarin) Portuguese (Brazilian)
Trainer Comments:Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man with Down Syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Diversity Profile:Teen Caucasian Male with Down Syndrome; Diverse video cast; Various ages

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