Johnny the Bagger: A True Story of Customer Service™

Johnny the Bagger: A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

Type:Complete Programs ID:140 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General, Retail
Subject:Customer Loyalty
Source Program:Johnny the Bagger: A True Story of Customer Service
Languages:English Spanish (NA) Portuguese (Brazilian) Chinese (Mandarin)
Trainer Comments:Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man with Down Syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Diversity Profile:Teen Caucasian male with Down Syndrome; Diverse video cast; Various ages

Filter:
Title Description Type Time/Pages Language  
Johnny the Bagger
Video with graphics and narrator
Video with graphics and narrator Full Video 17:11 min English Sign In
Johnny the Bagger
Video with graphics and narrator
Video with graphics and narrator Full Video 18:12 min Spanish (NA) Sign In
Johnny the Bagger
Video with graphics and narrator
Video with graphics and narrator Full Video 16:53 min Chinese (Mandarin) Sign In
Johnny the Bagger
Video with graphics and narrator
Video with graphics and narrator Full Video 18:11 min Portuguese (Brazilian) Sign In
Johnny the Bagger - Facilitator Guide
Facilitator Guide
Facilitator Guide Workshop Material 41 pages English Sign In
Johnny the Bagger - Facilitator Guide
Facilitator Guide
Facilitator Guide Workshop Material 42 pages Spanish (NA) Sign In
Johnny the Bagger - Facilitator Resources
Facilitator Resources
Facilitator Resources Workshop Material 53 pages English Sign In
Johnny the Bagger - Facilitator Resources
Facilitator Resources
Facilitator Resources Workshop Material 47 pages Spanish (NA) Sign In
Johnny the Bagger - Script
As Produced Script
As Produced Script Workshop Material 24 pages English Sign In
Johnny the Bagger - Workshop PPT
Workshop PowerPoint
Workshop PowerPoint Workshop Material English Sign In
Johnny the Bagger - Workshop PPT
Workshop PowerPoint
Workshop PowerPoint Workshop Material Spanish (NA) Sign In
Johnny - Applied Learning Workbook
Participant Materials
Participant Materials Additional Material 60 pages English Sign In
Johnny - Applied Learning Workbook
Participant Materials
Participant Materials Additional Material 60 pages Spanish (NA) Sign In
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