Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Help service representatives deal effectively with difficult customer situations.

Type:Complete Programs ID:119 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General, Retail
Subject:Customer Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian male(s),Caucasian female(s),Asian female(s),African American male(s),African American female(s),Hispanic female(s),Middle Eastern male(s); Various age

Filter:
Title Description Type Time/Pages Language  
Opening Montage/Service Attitude Introduced
Video with graphics and narrator
Video with graphics and narrator Video Introduction 01:54 min English Sign In
Program Conclusion/Summary/Review
Video with graphics and narrator
Video with graphics and narrator Video Summary 01:47 min English Sign In
Are You Going to Get That?
Video with graphics and narrator
Video with graphics and narrator Video Vignette 01:47 min English Sign In
Are You Going to Get That?
Video without narrator
Video without narrator Video Vignette 01:16 min English Sign In
It's a Policy Thing
Video with graphics and narrator
Video with graphics and narrator Video Vignette 02:21 min English Sign In
It's a Policy Thing
Video without narrator
Video without narrator Video Vignette 01:44 min English Sign In
Let Me Make Myself Perfectly Clear
Video with graphics and narrator
Video with graphics and narrator Video Vignette 02:33 min English Sign In
Let Me Make Myself Perfectly Clear
Video without narrator
Video without narrator Video Vignette 02:00 min English Sign In
This Needs to Go Out Today
Video with graphics and narrator
Video with graphics and narrator Video Vignette 02:11 min English Sign In
This Needs to Go Out Today
Video without narrator
Video without narrator Video Vignette 01:46 min English Sign In
Where Are the Drop Cloths?
Video with graphics and narrator
Video with graphics and narrator Video Vignette 01:40 min English Sign In
Where Are the Drop Cloths?
Video without narrator
Video without narrator Video Vignette 01:09 min English Sign In
Why Did I Push All Those Buttons?
Video with graphics and narrator
Video with graphics and narrator Video Vignette 03:05 min English Sign In
Why Did I Push All Those Buttons?
Video without narrator
Video without narrator Video Vignette 02:38 min English Sign In
You Promised It Would Be Here Today
Video with graphics and narrator
Video with graphics and narrator Video Vignette 02:23 min English Sign In
You Promised It Would Be Here Today
Video without narrator
Video without narrator Video Vignette 01:51 min English Sign In
You're the Third Person I've Talked To
Video with graphics and narrator
Video with graphics and narrator Video Vignette 02:03 min English Sign In
You're the Third Person I've Talked To
Video without narrator
Video without narrator Video Vignette 01:32 min English Sign In
Glad I Could Help
Video with graphics and narrator
Video with graphics and narrator Full Video 22:45 min English Sign In
Glad Facilitator Guide
Facilitator Guide
Facilitator Guide Workshop Material 110 pages English Sign In
Glad I Could Help
As Produced Script
As Produced Script Workshop Material 35 pages English Sign In
Glad Participant Materials
Participant Materials
Participant Materials Workshop Material 28 pages English Sign In
Glad Self-Study Guide
Self-Study Guide
Self-Study Guide Workshop Material 28 pages English Sign In
Glad Workshop PowerPoint
Workshop PowerPoint
Workshop PowerPoint Workshop Material English Sign In
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