The Customer Who Got Up on the Wrong Side of the Bed

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer

Type:Video Vignettes ID:43 
Learning Paths:Personal Performance
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Office & General
Subject:Difficult Customer
Source Program:Bad Apples: How to Deal with Difficult Attitudes™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:1 Asian male,2 Caucasian females,1 Caucasian male

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Title Description Type Time/Pages Language  
NEW! Customer Who Got Up on Wrong Side of Bed
Video with graphics and narrator
Video with graphics and narrator Video Vignette 03:30 min English Sign In
NEW! Customer Who Got Up on Wrong Side of the Bed
Video without narrator
Video without narrator Video Vignette 02:19 min English Sign In
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