Search Video Library for: Case Studies
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Case Studies Personal Performance Professionalism, Communication, Harassment Prevention, Interpersonal Skills
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Case Studies Personal Performance Professionalism, Communication, Compliance, Interpersonal Skills, Effective Leadership
Burn Out (Manager)
Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!
Case Studies Leadership Motivation, Communication, Interpersonal Skills, Management
Case Study & Branching Exercise: Goal Setting (Manager)
You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Studies Leadership Goals and Goal Setting, Discussion Trigger, Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management
Case Study & Branching Exercise: Highly Critical (Manager)
You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Studies Leadership Effective Leadership, Discussion Trigger, Emotional Intelligence, Successfully Leading Others, Learning Reinforcement, Management
Case Study & Branching Exercise: Overwhelmed! (Manager)
You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Studies Leadership Effective Leadership, Discussion Trigger, Successfully Leading Others, Management, Personal Improvement
Case Study – I Need Help! I’m Afraid of My Spouse (Manager)
This exercise leads to a discussion about violence in the workplace.” The Q&A-based format helps participants look at the intruder response topic addressing the highest risk demographic of estranged spouses committing violent acts in the workplace (32% of workplace violence incidents are homicides against women).
Case Studies Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Conflict Resolution, Discussion Trigger
Case Study – It’s Not MY FAULT! (Manager)
You're a manager. Over a year ago, an employee was hired to assist you. Since that time, you have noticed that this employee’s work is consistently below expected standards. Every time you try to counsel this employee on improving results, the employee overreacts and blames someone else for their sub-standard performance....
Case Studies Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Compliance, Conflict Resolution, Discussion Trigger
Case Study – Why Diversity, Why Now? (Employees)
This case study is designed to help participants discover that diversity encompasses more than what they may realize on both a personal and professional level. Read through this case study and answer the questions at the end.
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Interpersonal Skills, Training Support
Case Study – Why Diversity, Why Now? (Managers)
This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Team Builder, Training Support
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy
Case Study: Inside Job (employee)
Using company information for personal gain
Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Management, Professionalism
Case Study: Short Fuse (employee)
Aggressive and threatening comments on the job
Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Workplace Violence Prevention
Case Study: Suspicion (employee)
Withholding important information
Case Studies Personal Performance Interpersonal Skills, Communication, Compliance, Management, Professionalism
Case Study: The Rivals (manager)
Handling conflict between two employees
Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Conflict Resolution, Management, Professionalism
Case Study: Using Crude Language in the Workplace
Stereotyping / Why words matter in the workplace.
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Community Outreach
How postings in an office can be considered offensive.
Case Studies Ethics & Compliance Harassment Prevention, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Management, Professionalism, Respect / Respectfulness
Consenting Adults
When coworkers begin dating one another
Case Studies Ethics & Compliance Professionalism, Communication, Compliance, Interpersonal Skills
Cyber Bully
Bullying through social media is discussed in this case study.
Case Studies Ethics & Compliance, Leadership Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Interpersonal Skills, Management
Dysfunctional Teams
Dealing with team conflict
Case Studies Leadership Communication, Change, Interpersonal Skills, Management, Professionalism, Teamwork
Good Enough
Not meeting expectations on the job
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Helping Hands
When there is disagreement on how work gets done
Case Studies Personal Performance Interpersonal Skills, Communication, Effective Leadership, Motivation
I Beg Your Pardon
Unprofessional hygiene practices
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Deserve It
Not performing up to expectations
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Case Studies Leadership Management, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism
Just an Expression
Dealing with disrespectful comments by coworkers
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness
Manager Bully
What to do when you think a coworker is being bullied
Case Studies Ethics & Compliance, Leadership Harassment Prevention, Communication, Compliance, Interpersonal Skills
Old Yeller
What to do when a manager loudly insults employees
Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Management, Professionalism
Pay Day Loan
When does "borrowing" become "stealing"?
Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Promises, Promises
Over-promising and under delivering.
Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism
Religion at Work
How to address prayer in the workplace
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others
Case Studies Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Harassment Prevention, Professionalism
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
Shared Resources
When a colleague monopolizes shared resources
Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Teamwork
What is an "unfair advantage" when you are up for a promotion?
Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation
The ADA & Attendance
This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.
Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism
The ADA and Disability Discrimination
This case study covers the ADA and a case of being accused of not doing enough to accommodate an employee.
Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Professionalism
The Assistant
Insubordination and unprofessional behavior
Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The Blogger
Dealing with a coworker who discloses company information through a personal blog
Case Studies Ethics & Compliance, Leadership Communication, Interpersonal Skills, Effective Leadership, Professionalism
The Business Trip
Ethical use of an expense account
Case Studies Ethics & Compliance Ethics & Integrity, Compliance, Professionalism, Sales & Service
The Clockers
What happens when coworkers clock in and out for others?
Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Management, Professionalism
The Company Outing
Being respectful of religious diversity
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
The Concerned Neighbor
Sharing confidential patient information via social media
Case Studies Leadership Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
Case Studies Leadership Management, Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
The Honeymooners
When a same-sex couple gets married
Case Studies Leadership Diversity Dynamics, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The Little People
When a leader uses demeaning language
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
The Locker Room
Dealing with questions during a coworker's gender reassignment process
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
The Lurker
When does behavior become harassing?
Case Studies Ethics & Compliance Harassment Prevention, Diversity Dynamics, Interpersonal Skills, Management, Professionalism
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
The Wedding
An openly gay coworker sharing his/her wedding plans at the office
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness
Trouble at Home
Workplace privacy and performance
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Management, Professionalism
Twitter Jitters
Dealing with employees who disclose confidential information through social media
Case Studies Leadership Effective Leadership, Communication, Professionalism
Union Fliers
How to handle the possibility of union organization
Case Studies Leadership, Personal Performance Problem Resolution, Communication, Interpersonal Skills, Professionalism
Weighty Issues
Physical appearances and job requirements
Case Studies Personal Performance Professionalism, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Respect / Respectfulness
What's Best for the Company
Dealing with sensitive and confidential issues while in the interviewing/hiring process.
Case Studies Personal Performance Professionalism, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
What's the Harm?
Dealing with confidential information
Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills
Work-Life Imbalance
Competing priorities and lack of time
Case Studies Leadership, Personal Performance Professionalism, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Would You Like Any Dessert?
Reinforcing a policy with an employee who believes you are friends.
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism