Search Video Library for: Problem Resolution

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Sales Closed Captioned
Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Article: Breaking the Cycle

Article: Breaking the Cycle

What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.

Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Effective Leadership, Management

ATTITUDE!™ Resolving Difficult Situations in the Workplace

Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement Closed Captioned
Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems

Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems

Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.

Topic: Problem Resolution Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Conflict Resolution, Discussion Trigger, Team Builder
Union Fliers

Union Fliers

How to handle the possibility of union organization

Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Strategic Planning Primer

Strategic Planning Primer

Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

Topic: Problem Resolution Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Management

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution
Discussion Card: Creating a Respectful & Inclusive Workplace

Discussion Card: Creating a Respectful & Inclusive Workplace

These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Diversity Dynamics, Learning Reinforcement, Problem Resolution, Respect / Respectfulness
Courage 2 Coach™ - Program Introduction/Model

Courage 2 Coach™ - Program Introduction/Model

This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Problem Resolution, Professionalism Closed Captioned
WorkSmarts - Program Introduction

WorkSmarts - Program Introduction

Introduction of four strategies for being work smart.

Topic: Professionalism Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills, Problem Resolution Closed Captioned
Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Problem Resolution, Professionalism
Discussion Card: Using FOSA™

Discussion Card: Using FOSA™

SOLLAH EXCLUSIVE!

When an employee isn't doing what is needed or expected, progressive discipline is an essential way to get them back on track. FOSA™ is an easy-to-implement approach to positively address employee discipline issues. These easy-to-use cards provide a simple model (F.O.S.A.) along with simple reminders to effectively tackle tough workplace discipline issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Employee Documentation, Successfully Leading Others, Problem Resolution
Managing Essentials™ Hygiene Problems

Managing Essentials™ Hygiene Problems

Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Be More Assertive

Managing Essentials™ Be More Assertive

You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Communicating Plans for a Change

Managing Essentials™ Communicating Plans for a Change

Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Consistently Late for Work

Managing Essentials™ Consistently Late for Work

You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Doesn't Interact Well With Others

Managing Essentials™ Doesn't Interact Well With Others

You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to address it... effectively and thoroughly. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Employee Doesn't Understand Expectations

Managing Essentials™ Employee Doesn't Understand Expectations

You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Excessive Socializing

Managing Essentials™ Excessive Socializing

You have an employee who spends too much time chatting with others instead of working. The employee is being paid to do the best job possible during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Frequently Absent

Managing Essentials™ Frequently Absent

You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Harmful Gossip

Managing Essentials™ Harmful Gossip

You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Inappropriate Dress

Managing Essentials™ Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Lacks Necessary Job Skills

Managing Essentials™ Lacks Necessary Job Skills

You’ve discovered an employee is not performing up to expectations due to lack of job skill. The employee insists that their work around is better. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Problem Resolution Closed Captioned
Managing Essentials™ Low Raise, Really?

Managing Essentials™ Low Raise, Really?

You have an employee complains to you that their raise was less than expected. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Makes Unacceptable Mistakes

Managing Essentials™ Makes Unacceptable Mistakes

You have an employee who makes an unacceptable number of mistakes. It's impacting the team's work and deliverables. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Personal Problems at Work

Managing Essentials™ Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting his or her work. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Poor Attitude

Managing Essentials™ Poor Attitude

You’ve got an employee with an attitude problem. In most cases you can’t change a person’s attitude but you can encourage a change in behavior. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Race Discrimination

Managing Essentials™ Race Discrimination

An employee comes to you and feels that they have been the target of racial discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Religious Discrimination

Managing Essentials™ Religious Discrimination

An employee comes to you and complains that they have been discriminated against because of their religion. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Resists Change

Managing Essentials™ Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Safety Rules Violation

Managing Essentials™ Safety Rules Violation

You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Paths: Leadership, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Closed Captioned
Managing Essentials™ Solving Conflict Between Employees

Managing Essentials™ Solving Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Substance Abuse

Managing Essentials™ Substance Abuse

You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Substance Abuse Closed Captioned
Managing Essentials™ Termination Due To Downsizing

Managing Essentials™ Termination Due To Downsizing

You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Termination Due To Poor Performance

Managing Essentials™ Termination Due To Poor Performance

You have to fire someone for poor performance and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Closed Captioned
Managing Essentials™ Too Many Personal Calls

Managing Essentials™ Too Many Personal Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Closed Captioned
A.C.E. in Action - Putting Parts of A.C.E. Model Together

A.C.E. in Action - Putting Parts of A.C.E. Model Together

Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Effective Leadership, Problem Resolution Closed Captioned
Resolving Problems (Example 1)

Resolving Problems (Example 1)

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Problem Resolution, Sales Closed Captioned
The Boss Who Knows It All… And Then Some!

The Boss Who Knows It All… And Then Some!

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence, Personal Improvement, Problem Resolution Closed Captioned
The Boss Who Knows It All… And Then Some! (Healthcare)

The Boss Who Knows It All… And Then Some! (Healthcare)

I am supposed to be able to share my ideas, right?! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time. What if it is someone you have to deal with every day - a manager or boss.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Emotional Intelligence, Personal Improvement, Problem Resolution Closed Captioned
Discussion Card: Resolving Team Conflict

Discussion Card: Resolving Team Conflict

When it comes to team conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing team conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Interpersonal Skills, Effective Leadership, Management, Problem Resolution

FOSA™ Documenting Discipline

SOLLAH EXCLUSIVE!

A 2023 Telly Award Winner! What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. This powerful program answers many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Disability Discrimination

Managing Essentials™ Disability Discrimination

An employee comes to you and complains that she or he has been subject to disability discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Closed Captioned
Managing Essentials™ Employee Will Not Work Extra Hours

Managing Essentials™ Employee Will Not Work Extra Hours

You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Successfully Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Gender Discrimination

Managing Essentials™ Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Gender Equity, Successfully Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Needs Motivation

Managing Essentials™ Needs Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Coaching & Mentoring, Successfully Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Perform Beyond Skill Level

Managing Essentials™ Perform Beyond Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Successfully Leading Others, Problem Resolution Closed Captioned
FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

This video introduces the FOSA™ process - facts, objectives, solutions and actions. This approach is paramount to a successful progressive discipline approach to tackling tough workplace performance.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
FOSA™ Model at Work (from FOSA™ Documenting Discipline)

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

It's often tough knowing what to do when poor performance hits you day-in and day-out. The FOSA™ process is available to get people moving in the right direction by leveraging the power of progressive discipline.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
I Need The Report Today (from FOSA™ Documenting Discipline)

I Need The Report Today (from FOSA™ Documenting Discipline)

Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
I Quit! (from FOSA™ Documenting Discipline)

I Quit! (from FOSA™ Documenting Discipline)

Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Incident Calendar – Max (from FOSA™ Documenting Discipline)

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Late Again? (from FOSA™ Documenting Discipline)

Late Again? (from FOSA™ Documenting Discipline)

Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
No Mistakes! (from FOSA™ Documenting Discipline)

No Mistakes! (from FOSA™ Documenting Discipline)

Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
The New Max and Lorie (from FOSA™ Documenting Discipline)

The New Max and Lorie (from FOSA™ Documenting Discipline)

Working through discipline issues can be tough. Working through the progressive discipline process using FOSA™ can help. Remember, you can only give your employees the advice and tools to help them... you can force them. This video is an example of how two employees respond to the FOSA™ approach.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Program Introduction (from FOSA™ Documenting Discipline)

Program Introduction (from FOSA™ Documenting Discipline)

Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Review/Summary (from FOSA™ Documenting Discipline)

Review/Summary (from FOSA™ Documenting Discipline)

This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned