Search Video Library for: Professionalism

Perfect Storm

Perfect Storm

The implications of a manager taking action due to a fear of a claim of retaliation from an employee.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
Picture of The Day

Picture of The Day

Recognizing gender-based harassment; improper use of company email.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
Probe Based on Non-Verbal Cues (Interviewing Tip)

Probe Based on Non-Verbal Cues (Interviewing Tip)

Learn how to listen for words or phrases... clues... that will lead you to probe for the information you need. Or, an expression or gesture during an answer can suggest discomfort or conviction. Here you might probe based on non-verbals.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Current Work Example #1 (Interviewing Tip)

Probe for a Current Work Example #1 (Interviewing Tip)

Explanation of the probing strategy of probing for a current work example

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Current Work Example #2 (Interviewing Tip)

Probe for a Current Work Example #2 (Interviewing Tip)

Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they followed procedures when it wasn't convenient to do so.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Current Work Example #3 (Interviewing Tip)

Probe for a Current Work Example #3 (Interviewing Tip)

Interviewee is asked to describe when they were especially successful in managing several important priorities? Example of interview question and candidate response to prompt probing question.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Negative Example (Interviewing Tip)

Probe for a Negative Example (Interviewing Tip)

Another follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Positive Example (Interviewing Tip)

Probe for a Positive Example (Interviewing Tip)

A final follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for Actions Taken (Interviewing Tip)

Probe for Actions Taken (Interviewing Tip)

Example of interview question and candidate response to prompt probing question. Interviewee is asked to describe a time when they did a market research that was a meaningful influence on product sales.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for Causes (Interviewing Tip)

Probe for Causes (Interviewing Tip)

Another follow-up strategy involves Clarifying Actions And Outcomes. Sometimes a candidate's answer will refer to what "we" did or what the "team" accomplished. With these types of responses probe for the specific actions taken by the candidate. You'll also hear answers with outcomes that were caused by the economy, a new product, or a financial commitment. You can then ask a follow-up probe to identify the specific causes of the outcomes.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe Into Verbal Cues (Interviewing Tip)

Probe Into Verbal Cues (Interviewing Tip)

Interviewee is asked to describe a recent programming challenge, which required they to be particularly systematic in developing a solution. Example of interview question and candidate response to prompt probing question.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Repeat the Question (Interviewing Tips)

Repeat the Question (Interviewing Tips)

Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they had to deal with a difficult customer.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Return to the Target of the Question (Interviewing Tips)

Return to the Target of the Question (Interviewing Tips)

Explanation of the probing strategy of returning to the target of the question

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Seek Contrary Evidence (Interviewing Tip)

Seek Contrary Evidence (Interviewing Tip)

Explanation of the probing strategy of seeking contrary evidence.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Some of My Best Friends Have Them

Some of My Best Friends Have Them

Comments on provocative attire (towards a co-worker) in the workplace.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
The Best Side... (from Sexual Harassment? You Decide.)

The Best Side... (from Sexual Harassment? You Decide.)

How inappropriate comments about physical appearance can lead to sexual harassment (female to male).

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Effective Leadership, Management Closed Captioned
The Critique - Sexual Harassment: It Can Happen Here

The Critique - Sexual Harassment: It Can Happen Here

How inappropriate comments about physical appearance can lead to sexual harassment (male to female).

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
The Honeymooner - Some Jokes Aren't Funny!

The Honeymooner - Some Jokes Aren't Funny!

How a string of one time jokes can lead to sexual harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
The Honeymooner - When Colleagues Get Personal

The Honeymooner - When Colleagues Get Personal

How sexual humor and double entendre can lead to sexual harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
The Lilly Ledbetter Fair Pay Act - An Overview

The Lilly Ledbetter Fair Pay Act - An Overview

The Lilly Ledbetter Fair Pay Act is a federal statute that was signed into law by President Barack Obama in January 2009. In this video, a legal subject matter expert explains the origin of the Lilly Ledbetter Fair Pay case and its impact on organizations across the United States.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Fair Pay Act Closed Captioned