Search Video Library for: Professionalism
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Meetings™)
How lack of preparation can ruin a training session.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)
How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.
Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)
Managing pervasive disruptions
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Shamu Special
Review of the power of positive relationships.
Task or Relationship: Which Comes First?
Learn how people from different cultures work together... productively.
The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)
Handling questions and generating discussion
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)
Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.
M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained
Explanation of the M.E.E.T. model as a respect-building communication tool