Search Video Library for: Professionalism
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.
Sexual Harassment: It Can Happen Here - Program Opening
Outlines and reinforces personal responsibilities for recognizing and preventing sexual harassment.
Sexual Harassment? You Decide (Program Introduction)
Explains the legal definition of sexual harassment.
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
Discipline & Termination: Three Actions for Keeping It Legal
A quick review of actions and tips that managers can take to keep discipline and termination actions legal.
It's Our Job to Prevent Unacceptable Workplace Behavior
Review how to avoid unprofessional, prohibited and illegal behaviors that can lead to workplace harassment and discrimination.
Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right
Reviews the appropriate actions to handle workplace privacy.
Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court
Review of actions managers can take to prevent workplace violence and reduce liability.
M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review
Review of the M.E.E.T. communication model.
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
Preventing Retaliation - It's Up to Us!
Review of key actions managers can take to prevent retaliation in the workplace.
Sexual Harassment: It Can Happen Here (Program Summary)
Reviews the point that preventing sexual harassment is everyone's responsibility.
Sexual Harassment? You Decide (Program Summary)
Reviews key points on the importance of preventing sexual harassment.
Case Study: Inside Job (employee)
Using company information for personal gain
Community Outreach
How postings in an office can be considered offensive.
Dysfunctional Teams
Dealing with team conflict
Good Enough
Not meeting expectations on the job
I Beg Your Pardon
Unprofessional hygiene practices
I Deserve It
Not performing up to expectations
Just an Expression
Dealing with disrespectful comments by coworkers
Old Yeller
What to do when a manager loudly insults employees
Promises, Promises
Over-promising and under delivering.
Religion at Work
How to address prayer in the workplace
The Assistant
Insubordination and unprofessional behavior
The Concerned Neighbor
Sharing confidential patient information via social media
The Little People
When a leader uses demeaning language
The Lurker
When does behavior become harassing?
Trouble at Home
Workplace privacy and performance
Equal Employment
Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.
Being Cooperative and Respectful
How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.
Office Politics Is...™
Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.
Taking Care of Your Future Is...™
Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to stimulate a discussion about what it takes to get your career on track and rolling. A common sense approach to understanding the important things to remember in the workplace.
Your Path to Success™ Being Your Best
Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.
Increasing Emotional Intelligence
Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
It Takes a Team!
Working with others to achieve results; making meetings effective
Stay in Control (from Increasing Emotional Intelligence)
Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!
The Big Picture (from Increasing Emotional Intelligence)
Learn how to keep things in perspective by managing expectations.
We Don't Want Him on Our Team!
We all bring our own view of the world into work every day. And sooner or later, we're going to work side-by-side with someone whose background and experiences are light-years different from ours. But treating somebody with anything less than professionalism and respect - for whatever reason – is a big mistake.
What Should I Do First?
Effectively managing shifting priorities.
Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message
Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Consenting Adults
When coworkers begin dating one another
Teamwork
What is an "unfair advantage" when you are up for a promotion?
Weighty Issues
Physical appearances and job requirements
What's Best for the Company
Dealing with sensitive and confidential issues while in the interviewing/hiring process.
Work-Life Imbalance
Competing priorities and lack of time
SMART-START™ Attitude: It's All in How You Look at It
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
SMART-START™ Taking Care of Your Own Future
A powerful short video with imagery and music to provoke a discussion about what it takes to get your career rolling. Stimulate discussion about what it really takes to succeed in a career.
TrainingBytes® You're Gonna Lose
Do your employees/staff/leaders know the subtle differences between inappropriate, unprofessional or illegal workplace behavior? Simply asking a question about a woman's natural hair color… isn't unlawful in and of itself. But what if a comment was made regarding an ongoing bet about a co-worker? Could it be considered hostile environment sexual harassment?
TrainingBytes® Who Are You?™
SOLLAH EXCLUSIVE!
“Who are you?” That’s been asked by the greatest minds over the centuries. We’re not going to attempt to answer that universal question, but…we CAN address it as it relates to ourselves at work. We can choose to be a person with purpose. We can choose to be a person of respect. We can choose to look for the positive in others and bring out their best. When you think about what your alternatives are, it can help in making that choice….who you want to be.
Integrity Every Day: Real Choices. Right Decisions.
Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.
It's Just an Expression
This video vignette clearly demonstrates the impact of offensive figures of speech on workplace relationships.
Transition to Boss Is...™
Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.
Leadership Perspectives
A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability
Completely Updated! Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This new version of our best-selling program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow in order to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.
Customer Service Is...™
What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.
WorkSmarts™: How to Get Along, Get Noticed and Get Ahead
Enhance career development by taking initiative and putting common sense into common practice. WorkSmarts™ will encourage employees and supervisors to share ideas, ask questions and interact with others--ultimately promoting job efficiency and satisfaction!
Just Some Good Clean Fun (M.E.E.T.™ Resolution)
When humor in the workplace becomes inappropriate - teasing that leads to hazing. This video shows how quickly 'having fun' can turn to harassment.
Between You and Me: Solving Conflict™
Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.
Between You and Me: Solving Conflict™ (for The Public Sector)
Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!
Johnny the Bagger® - Short Version
This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Legal Briefs™ Workplace Privacy - Does It Really Exist?
Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Common ADA Question About Performance Issues
Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks
Conducting legal reference and background checks.
Legal Briefs™ Recruiting and Hiring: Describing the Job
The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Legal Briefs™ Workplace Violence: An Employee with a Temper
Dealing with hot tempers that could potentially lead to workplace violence.
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Life's Not Fair
Retaliating against an employee who reports a safety violation.
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Prepare for Communicating Effectively
How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.
Preventing Workplace Bullying: Program Summary
Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.
She's Just a Kid
Workplace stereotyping based on age.
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
Substance Abuse: Appropriate Action
Dealing appropriately with unprofessional behavior caused by substance abuse.
Substance Abuse: Detection
Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.
Substance Abuse: Staying Focused on the Issue
The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.