Search Video Library for: Professionalism
Leadership Perspectives
A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.
Trainer Resource Leadership Effective Leadership, Assessment, Communication, Discussion Trigger, Interpersonal Skills, Professionalism
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability
Completely Updated! Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This new version of our best-selling program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow in order to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Compliance, Management, Professionalism
Customer Service Is...™
What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.
Discussion Generators Personal Performance Customer Service, Learning Reinforcement, Professionalism
WorkSmarts™: How to Get Along, Get Noticed and Get Ahead
Enhance career development by taking initiative and putting common sense into common practice. WorkSmarts™ will encourage employees and supervisors to share ideas, ask questions and interact with others--ultimately promoting job efficiency and satisfaction!
Off-The-Shelf Video Program (ILT) Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership, Motivation, Onboarding
Just Some Good Clean Fun (M.E.E.T.™ Resolution)
When humor in the workplace becomes inappropriate - teasing that leads to hazing. This video shows how quickly 'having fun' can turn to harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism
Between You and Me: Solving Conflict™
Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.
Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism
Between You and Me: Solving Conflict™ (for The Public Sector)
Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!
Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism
Johnny the Bagger® - Short Version
This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Legal Briefs™ Workplace Privacy - Does It Really Exist?
Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Communication, Professionalism
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism
Common ADA Question About Performance Issues
Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism
Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness, Workplace Civility
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Respect / Respectfulness
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism