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Results for Topic: Professionalism

Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

It Will Change Your Life!

It Will Change Your Life!

There's an old saying that goes, "There are two things you never want to talk about at work - religion and politics." That's still true. This video shows how religious discussion can make a co-worker feel uncomfortable.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Discrimination

It'll Change Your Life

It'll Change Your Life

How imposing personal religious beliefs on an employee can lead to the perception of harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

It's Not My Fault!

It's Not My Fault!

Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Just the Right Place

Just the Right Place

This vignette shows an employee who felt he was targeted or assigned specific territories because of his race. The law prohibits organizations from assigning primarily minorities to predominantly minority establishments or geographic areas.

Video Vignettes Ethics & Compliance Discrimination, Professionalism, Respect, Racial Equity

Kung Foo

Kung Foo

This vignette demonstrates an employee harassing another employee with verbal slurs and offensive gestures that cross the line.

Video Vignettes Diversity, Equity, Inclusion & Respect Discrimination, Harassment Prevention, Professionalism

Let's M.E.E.T.™ Conflict Resolution Module

Let's M.E.E.T.™ Conflict Resolution Module

Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.

Video Vignettes Ethics & Compliance Compliance, Professionalism, Conflict Resolution

Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Meet Kim Foo

Meet Kim Foo

Impact of joking and casual remarks in the workplace - based on perceived stereotypes.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Professionalism, Inclusion & Equity, Respect, Workplace Civility, Cultural Competency & Sensitivity

Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Oh, Dear! (Managers)

Oh, Dear! (Managers)

Practicing zero-tolerance for any posters, cartoons, drawings, calendars, pinups, and pictures of a sexual nature in your work environment is extremely important.

Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

Potential Problem?

Potential Problem?

In this vignette, it’s obvious that denying the woman employment in this situation is not fair, but does it fit within a protected class? Actually, it does. This would be discrimination based on disability.

Video Vignettes Ethics & Compliance Discrimination, Professionalism, Respect

Probe for Causes (Interviewing Tip)

Probe for Causes (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Video Vignettes Leadership Management, Communication, Leadership, Professionalism

Redirect

Redirect

Redirecting focus when mistakes are made is a key strategy to building positive relationships.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

She's Good, But She Could Be Better

She's Good, But She Could Be Better

Helping a top performer become even more effective and productive.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Speak Up!

Speak Up!

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Succession Planning… Really!

Succession Planning… Really!

It shouldn't surprise you that making employment decisions because you think an employee is too old can get you into a lot of trouble. Bottom line, if you target someone for negative treatment because of their age - sooner or later, you're going to end up defending yourself to your employer, to an opposing attorney, a government agency, or even a judge or jury.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Professionalism

Tailor Your Presentation

Tailor Your Presentation

Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

That Hurts!

That Hurts!

Healthcare workers' role in ensuring quality of care.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism

The Cold Shoulder

The Cold Shoulder

This vignette shows how an employee experienced a negative consequence – a change in important people’s behavior toward her – simply because she answered questions related to a co-worker’s gender harassment claim.

Video Vignettes Ethics & Compliance Harassment Prevention, Harassment Prevention, Professionalism