Search Video Library for: Professionalism
Me Jing Or Ma Jong? Avoiding Stereotypes
A focus on the concept of assistance within a diversity context and the importance of avoiding stereotypes (and bias - conscious or unconscious) in the workplace.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias
Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)
A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a co-worker.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)
A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with an employee.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)
There's always a better way to deal with the inevitable mistakes that happen in the workplace. And that's where positive redirection comes in. The purpose of redirection is to refocus energy and attention either back to what someone is supposed to do; or, if necessary, on to something else.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Saturday's Just Another Day
When personal goals negatively impact team members; how generational differences impact views of work/life balance.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Global Diversity: Experience an Open World
International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.
Discussion Generators Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism
Integrity Is...™
Simply put, integrity is doing the right thing, for the right reasons, in the right way. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about business ethics within your organization.
Discussion Generators Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism
Transgender Transition Is...™
Team members, employees and managers within your organization may have questions about another employee in transition. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on transgender transition.
Discussion Generators Diversity, Equity, Inclusion & Belonging Gender Identity, Gender Identity, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Sexual Harassment
Discussion Card: After the Conversation
So you've had a difficult discussion with an employee, direct report, staff member... what's next? Things like action items, open issues, follow-up and more! These easy-to-use cards provide a simple model (A.F.T.E.R.) along with thought-provoking questions on effective ways to follow-up with a tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: Before the Conversation
Having a difficult discussion is hard. Though it must be done to get to resolution, you must be prepared. That includes understanding ground rules and preparing yourself mentally (working through a checklist). These easy-to-use cards provide a simple model (B.E.F.O.R.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: During the Conversation
We all know that having a difficult discussion can be hard. It's important to watch out for key indicators during that conversation. This includes ground rules, verbal and non-verbal cues, and so much more! These easy-to-use cards provide a simple model (D.U.R.I.N.G.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: Inclusive Workplaces
These easy-to-use cards provide a simple model (I.N.C.L.U.D.E.) along with thought-provoking questions on creating inclusiveness in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Inclusion / Equity / Belonging, Culture Commitment, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Management, Professionalism, Respect / Respectfulness, Team Builder or Retention Aid, Training Support
Discussion Card: Purpose of the Talk
It's not always easy having workplace discussions - whether to simply gather information or to tackle a tough situation. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (T.H.E.C.H.A.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: Resolving Conflict
When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Leadership, Personal Performance Conflict Resolution, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism
Discussion Card: Starting Conversations
When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.
Discussion Cards Leadership, Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism
Discussion Card: Starting Conversations with Grace
Need to have a serious talk with an employee or front-line staff? Having the tough workplace discussions are never easy. These easy-to-use cards provide a simple model (G.R.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions... effectively and with respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: Working with Integrity
These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Cards Ethics & Compliance, Leadership, Personal Performance Ethics & Integrity, Culture Commitment, Discussion Trigger, Effective Leadership, Learning Reinforcement, Management, Professionalism
Introduction (from Maximized Leadership™ The Power Of Positivity)
What's the most common response you get when you do something right at work? If you said - nothing - you're right. People usually only pay attention to you when you make a mistake. The fact is a "gotcha" approach is what most people experience on the job. Which basically means they never hear from anyone until they mess up. And when they do hear from someone - it's usually to point fingers and make sure they know it's their fault.
Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Say Something Positive Today (from Maximized Leadership™ The Power Of Positivity)
Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people positive responses are so important.
Video Summary Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
TrainingBytes® It's That Time Again
Have you ever received an inappropriate email at work? How about an email that has a graphic picture or makes fun of someone in your office? Do you ever hear inappropriate jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this short program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.
TrainingBytes® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Gender Equity, Professionalism, Sexual Harassment
TrainingBytes® Looking Over My Shoulder
A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.
TrainingBytes® Personal Performance Conflict Resolution, Communication, Management, Professionalism
TrainingBytes® Using Correct Pronouns
Pronouns, just like personal names, are connected to a person's identity. Gender pronouns are words that an individual (co-worker, customer, vendor, etc.) would like others to use when talking to or about them. The most commonly used pronouns are “he, him, his” and “she, her, hers.” People who are transgender, nonbinary, or gender nonconforming may choose to use pronouns that don't conform to binary male/female gender categorizations, such as "they, them, theirs."
TrainingBytes® Diversity, Equity, Inclusion & Belonging Gender Identity, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace (2019 Version)
Updated with the US Supreme Court decision protecting LGBTQ+ workers! There is far more to workplace harassment and discrimination than just sex. To demonstrate, this program dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. Topics covered: protected classes (i.e. pregnancy, obesity), paternalism, gender identity, religion, free speech and much more!
Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Sexual Harassment
Way To Go Team... (a Sexual Harassment Situation for Discussion)
Slapping any employee on the butt is inappropriate workplace behavior and should not happen with any employee! Unwanted touching, swatting, rubbing or any other physical action of this type spells trouble in the workplace. It’s best to keep physical contact to a minimum and always on a professional level. For example, a fist bump is generally appropriate when offering congratulations.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
The Birthday Girl... (a Sexual Harassment Situation for Discussion)
Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level. For example, a congratulatory handshake or fist bump. Beyond that, unless you are absolutely sure that your contact is welcomed by the other person, it's best not to touch them at all.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
Sexting... (a Sexual Harassment Situation for Discussion)
Joking can make the workplace fun, but it is also an area that can easily cross the line from being inappropriate to being illegal. People who work together sometimes engage in ‘harmless flirting’. As long as that behavior is welcome for those who are flirting, and those who are around to see it, it isn’t sexual harassment. When someone changes their mind, however, the welcomeness ends, and it’s time to stop.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
The Spy... (a Sexual Harassment Situation for Discussion)
It’s important to remember that sexual harassment can take many forms. It can be verbal, as with jokes, comments, or propositions. It can be visual, as in written notes, cartoons, or objects. It can be electronic, as in e-mails, social media posts, and texts. And it can be physical, as with touching, gesturing, or leering and staring.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
Scratch My Back... (a Sexual Harassment Situation for Discussion)
Quid pro quo sexual harassment occurs when an employee's supervisor, manager, or someone else in authority offers or suggests that an employee will be given something, such as a raise or promotion, in exchange for some sort of sexual favor. This also includes refusing someone a promotion.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Interpersonal Skills, Professionalism, Workplace Civility
The Honeymooner... (a Sexual Harassment Situation for Discussion)
Sexual jokes, innuendos or graphic stories could easily cross the line from simply inappropriate and unprofessional to unlawful... in a hurry! Understanding the line when it comes to workplace jokes is key to avoiding a sexual harassment lawsuit.
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism, Workplace Civility
The Critique... (a Sexual Harassment Situation for Discussion)
Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
Just Asking... (a Sexual Harassment Situation for Discussion)
Could you recognize how an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Inappropriate or illegal?
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism, Workplace Civility
Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination
This updated program provides answers to several of the most common questions managers struggle with concerning harassment and discrimination. • What is included under Federal or State Law as Harassment? • What should I do when an issue is reported to me? • What are my responsibilities related to the individuals affected by the report? • Can I be sued if I don’t respond appropriately? In addition, the program provides managers with four specific actions they can take to help ensure they keep themselves and your organization in compliance with the law. It's specifically designed to cut through the legal jargon to provide clear and concise information in terms that everyone can understand.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Managing Essentials™ Hygiene Problems
Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Be More Assertive
You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Communicating Plans for a Change
Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Consistently Late for Work
You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Doesn't Interact Well With Others
You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to address it... effectively and thoroughly. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Employee Doesn't Understand Expectations
You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Excessive Socializing
You have an employee who spends too much time chatting with others instead of working. The employee is being paid to do the best job possible during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Frequently Absent
You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Harmful Gossip
You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Inappropriate Dress
An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Low Raise, Really?
You have an employee complains to you that their raise was less than expected. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Personal Problems at Work
You’re aware an employee is having some personal problems and you feel they’re affecting his or her work. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Poor Attitude
You’ve got an employee with an attitude problem. In most cases you can’t change a person’s attitude but you can encourage a change in behavior. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Race Discrimination
An employee comes to you and feels that they have been the target of racial discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Discrimination, Problem Resolution, Professionalism
Managing Essentials™ Resists Change
A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Change, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Safety Rules Violation
You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership, Workplace Safety Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness
Managing Essentials™ Solving Conflict Between Employees
A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Problem Resolution, Professionalism
Managing Essentials™ Substance Abuse
You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Substance Abuse
Managing Essentials™ Termination Due To Downsizing
You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Termination Due To Poor Performance
You have to fire someone for poor performance and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness
Managing Essentials™ Too Many Personal Calls
You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
The Consequences of Sexual Harassment™ (California Employees)
With the passing of California Senate Bill (SB) 1343, California companies with 5 or more employees (including temporary and seasonal employees) are required to provide one (1) hour of interactive sexual harassment prevention training every two (2) years. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Compliance, Harassment Prevention, Professionalism
People Like That…
All of us have things that we value and believe in strongly. But it's important that we make sure that we don't cross the line and allow those convictions to get in the way of treating others with respect. Most organizations have policies that prohibit harassment and discrimination based on sexual orientation.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
It Wasn’t Personal or Anything…
In general, there's nothing wrong with kidding around at work. But we can step over the line when it comes to having fun at someone else's expense. Hazing, teasing, profanity, and horseplay are the kinds of unprofessional behaviors that lead to low morale, low productivity, turnover and even safety issues.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Professionalism, Workplace Civility
I’ve Got Another One…
Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Just Being Paranoid…
Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Nothing’s Going On…
Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Your Path to Success™ Choosing Integrity
We all know how important integrity is to our organization, right? You may have even thought, "Hey, we've got a Code of Conduct. We've all been trained. We're go to go!" However… to create a culture of integrity, those policies have to be more than just words on paper. They have to be things we truly live… each and every day.
Video Vignettes Ethics & Compliance Ethics & Integrity, Personal Improvement, Professionalism
Your Path to Success™ Embracing Civility
In today's fast-paced world, a simple social media post or email can lead to hurt feelings...lost jobs and maybe even a lawsuit. Simply put, uncivil actions disrupt the workplace! But... being civil is not about just being polite or having good manners.
Video Vignettes Diversity, Equity, Inclusion & Belonging Workplace Civility, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Your Path to Success™ Embracing Inclusion
Inclusion in the workplace only exists when we create a culture that makes a space for everybody to be present, participate, contribute and feel valued. When we think about inclusion, we think about words like: belonging… fitting in… acceptance… togetherness… engagement… Now, when there’s a culture of inclusion, people don’t feel like they have to hide any part of who they are – they can simply be “real” at work.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Your Path to Success™ Resolving Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.
Video Vignettes Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Your Path to Success™ Respecting Others
Being cooperative and respectful are probably two of the most important things we can do to really excel on the job. Just being able to get along with people is one of the most important skills any of us bring to the workplace. It means getting to know your colleagues and co-workers; making the effort to gain the respect and support of the people you work with.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism
Your Path to Success™ Serving Others
These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Video Vignettes Personal Performance Sales & Service, Communication, Customer Service, Personal Improvement, Professionalism
Your Path to Success™ Understanding Diversity
Diversity has to do with human differences. So… a lot of times when people say “diversity” what they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures… any type of difference that matters.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Your Path to Success™ Understanding Hidden Bias
We are all socialized into our cultural heritage, whether we know it or not. We learn language, values, and beliefs as well as “who is one of us” and “who is not” from our experiences in our cultures. Many of these beliefs remain even when presented with contradictory information or evidence. Bias can be expressed blatantly or through subtle messages.
Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Discussion Card: Sexual Harassment Prevention
Let's be honest… sexual harassment is still a very real workplace issue. Reinforcing prevention training is key to stopping sexual harassment. These easy-to-use cards provide a simple model (E.N.O.U.G.H.) along with thought-provoking questions on speaking up and stopping sexual harassment. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Ethics & Compliance, Personal Performance Sexual Harassment, Discussion Trigger, Harassment Prevention, Learning Reinforcement, Professionalism
The Oh Series™ Ethics & Transparency
When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Culture Commitment, Professionalism, Sales
Kindness Is...™
Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.
Discussion Generators Personal Performance Workplace Civility, Communication, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism
Everybody Wins: How to Turn Conflict into Collaboration™
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Management, Professionalism
Must Do's As a Mentor
There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism
The Americans with Disabilities Act (from It's the Law™)
Both the Rehabilitation Act of 1973 - which applies to Federal employers and Federal Government contractors - and The Americans with Disabilities Act of 1990 - which applies to private employers - promote and expand employment opportunities for millions of people who have a mental or physical disability.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Equal Employment (from It's the Law™)
Modern day federal equal employment laws began with the Civil Rights Act of 1964 and amendments to it and interpretations by the courts. It’s important to understand that sex discrimination law protects persons of all sexes, gender identities, and sexual orientations-including cisgendered men and heterosexuals. Also, race discrimination law protects persons of all races, including Caucasians. Basically, almost every applicant, employee, or former employee is now protected from discrimination because of their membership in groups protected by law.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Whale Done!™ in Action
Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Customer Service, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! The Power of Positive Relationships™
Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Fearless Facilitation!: How to Lead Effective Training™
This program builds the confidence, poise, knowledge and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Understanding Retaliation (from It's the Law™)
Under federal, as well as many state and local employment laws, retaliation is defined as any adverse action taken because the employee engaged in an activity protected by law that would either dissuade a reasonable person from engaging in that protected activity or punish them for having done so.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Did You Hear the One About?
This vignette effectively demonstrates the the point at which workplace jokes can cross the line and become harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.
Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
Off-The-Shelf Video Program (ILT) Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Evaluating Performance & Progressive Discipline (from It's the Law™)
Unless an immediate termination is called for because of severe misconduct or major error, most terminations are the culmination of inappropriate conduct, unsatisfactory performance, or poor attendance that have built up over time. Most organizations follow progressive discipline steps in these situations. And progressive discipline is usually required in union collective bargaining agreements. It’s important to be careful, fair, accurate, and consistent when issuing disciplinary or corrective actions—and when evaluating performance.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Illegal Harassment (from It's the Law™)
Harassment is conduct motivated by a protected characteristic, that’s unwelcome, and severe or pervasive, and that unreasonably interferes with an individual's work performance or creates an intimidating, hostile, or offensive work environment. That’s a mouthful, but it’s really not that hard to spot hostile environment harassment. For instance, when someone creates an uncomfortable work environment for another employee by always referring to them as “dinosaur,” “the old guy,” “grandpa,” or “Boomer,” it can be considered a form of illegal harassment. And it's a manager's responsibility to make sure it doesn't happen.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Preventing Workplace Bullying: Manager's Module
A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.
Video Vignettes Ethics & Compliance, Leadership, Workplace Safety Abusive Conduct / Bullying, Change, Communication, Compliance, Harassment Prevention, Effective Leadership, Management, Professionalism
Workplace Bullying: The School Principal
A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Communication, Ethics & Integrity, Harassment Prevention, Professionalism
Workplace Bullying: Stand Up for Others
A coworker stands up for another coworker who is bullied by an employee of another company (vendor).
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Communication, Harassment Prevention, Professionalism
She's Old News; He's Too Green
Impact of age bias on workplace relationships and team productivity.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Achieving Communication Excellence
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.
Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism
Make Your P.O.I.N.T. (Step-By-Step Demo)
A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Preparing for The Three-Dimensional Interview
Preparing to conduct an effective (and legal) structured interview using key behavior-based interviewing techniques.
Video Vignettes Leadership Management, Change, Professionalism
Once Upon a Leader™
Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism
Confronting Workplace Conflict™ (for Managers)
Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism
The Extraordinary Leader: Going from Good to Great™
Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization. This program shows what separates extraordinary leaders from average ones. Exploring five characteristics of extraordinary leaders, it demystifies the journey from good to great and provides insights that will benefit all levels of management.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™
This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
Off-The-Shelf Video Program (ILT) Leadership Effective (& Legal) Interviewing, Change, Hiring & Recruiting, Management, Professionalism
Allowing the Victim to Dictate Actions (from Legal Briefs™)
When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Common ADA Questions (Hiring)
Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Common ADA Questions About Hiring
Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Conducting The Three-Dimensional Interview
Explanation of how to conduct an effective three-dimensional interview.
Video Vignettes Leadership Management, Change, Professionalism
Courage 2 Coach™ - Coaching to Empower
One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism