Search Video Library (60 Assets Found)
Results for
Are You Going to Get That?
How to best handle phone calls while also helping another customer in person.
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Recognize Opportunities
Helping a sales staff member recognize sales opportunities.
SMART-START™ Sales Truths
A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.
Your Path to Success™ Serving Others
These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Build Trust
Building positive relationships by building trust.
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Let Me Make Myself Perfectly Clear
Meeting a customer's needs without going against company policy.
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Recognize Opportunities (Example 1)
An example of how sales team members can practice skills to recognize sales opportunities.
Recognize Opportunities (Example 2)
An example of how sales team members can practice skills to recognize sales opportunities.
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Resolving Problems (Example 1)
A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.
Sales Made Simple™ - Advanced Level Sales
Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Sales Made Simple™ - Can't Get Past Voice Mail
A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"
Sales Made Simple™ - Complete Series
Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Sales Made Simple™ - Entry Level Sales
Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Sales Made Simple™ - Intermediate Level Sales
As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.