Search Video Library for: Management
The New Max and Lorie (from FOSA™ Documenting Discipline)
Working through discipline issues can be tough. Working through the progressive discipline process using FOSA™ can help. Remember, you can only give your employees the advice and tools to help them... you can force them. This video is an example of how two employees respond to the FOSA™ approach.
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
You're Not a Team Player!
Retaliating by giving a poor performance review.
Credibility Is...™
Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.
Employment Law Is...™
The decisions you make and the actions you take can cost you and your organization — big time! This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about legal issues within your organization.
Engagement Is...™
Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of engaging your employees.
Harassment & Discrimination Is...™
By now, you probably know what sexual harassment is. But there's more to harassment than you may think. What starts as harassment can become discrimination, too. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.
Interviewing Is...™
The reality is...hiring the right person is your most important responsibility. The right person is someone who has the skills to do the job, is motivated to do the job and can contribute effectively in your workplace. This thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.
Discussion Card: Recruiting Diverse Talent In-House
Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Introduction (from Legal Briefs™ Harassment & Discrimination)
This video provides a great introduction to the topic of avoiding harassment and discrimination lawsuits. It sets the stage for several situations and questions/answers to key legal landlines in the workplace.
Introduction to the FMLA (Family Medical Leave Act)
The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.
Legal Briefs™ Recruiting & Hiring: Program Introduction
This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.
Legal Briefs™ Substance Abuse - Program Introduction
Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.
Legal Briefs™ Workplace Violence: Program Introduction
Preventing workplace violence begins with manager awareness.
Program Introduction (from FOSA™ Documenting Discipline)
Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.
FMLA - Benefits of the Family Medical Leave Act
It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.
Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)
Working through legal landmines can be tough. Four key actions for staying out of a harassment & discrimination lawsuit are covered in this video.
L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary
Review of the L.E.A.D. model and how it can be used to reinforce ethical conduct and code of conduct policies.
Review/Summary (from FOSA™ Documenting Discipline)
This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.
Case Study & Branching Exercise: Goal Setting (Manager)
You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study & Branching Exercise: Overwhelmed! (Manager)
You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study – Why Diversity, Why Now? (Managers)
This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
Cyber Bully
Bullying through social media is discussed in this case study.
The Clockers
What happens when coworkers clock in and out for others?
The Company Outing
Being respectful of religious diversity
The Locker Room
Dealing with questions during a coworker's gender reassignment process
The Three-Dimensional Interview Handbook (10 pack)
Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.
Weighty Issues
Physical appearances and job requirements
Article: Breaking the Cycle
What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.
Article: Everyone Needs a Coach
Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.
Article: Supporting Consistent Ethics and Values in the Workplace
As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?
Coaching to Support Success
When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.
Manager Obligations Under the FMLA
As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.
Most Common Questions for Managers Regarding the FMLA
This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.
Strategic Planning Primer
Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.
SMART-START™ Coaching: It Takes Work!
This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.
SMART-START™ Employment Law: The Manager and The Law
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about workplace legal issues.
SMART-START™ Harassment & Discrimination: It's More Than You May Think
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.
SMART-START™ Integrity: The Way We Do Business
Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about promoting ethical conduct and compliance in the workplace.
SMART-START™ Leadership: The Myth & The Reality
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.
SMART-START™ Presentations: What IS a Presentation?
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about communicating with impact.
SMART-START™ Sexual Harassment: It's Everyone's Responsibility
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about protecting your employees and organization from sexual harassment.
SMART-START™ What Is Diversity?
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the many types of diversity we encounter every day.
SMART-START™ Workplace Violence: Before It's Too Late
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.
More Than a Gut Feeling™ IV
SOLLAH EXCLUSIVE!
World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.
TrainingBytes® Go Home, Foreigner!
SOLLAH EXCLUSIVE!
When we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal. Actions and even conversations about a co-worker based on their national origin or ethnicity is a violation of policy and can lead to legal issues if not stopped. Yes, we all have a right to think what we want to think. But… it's critical that we refrain from expressing those kinds of views - publicly or privately – by words or actions, in the workplace.
Ask Open-Ended Questions (from More Than a Gut Feeling™ IV)
SOLLAH EXCLUSIVE!
One of the steps in the behavior-based interview process, asking open-ended questions is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions - in the right way - to get the most accurate information from interviewees.
Leadership Essentials™
SOLLAH EXCLUSIVE!
We all might have some preconceived ideas of what personal leadership might be. This short video explores the concept of personal (and effective) leadership and the impact it can have within our organization by asking these key questions: What is leadership? What are some of the characteristics of someone who exhibits personal leadership? What is it they say and do that demonstrates personal leadership? Why is personal leadership important to our organization/department/team?
I Wish My Manager Would Just...™
The powerful new program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship. It might not always easy to hear, but there's value in simply listening to what staff/associates/team members are all saying... about you!
Discussion Card: Unconscious Bias
A colorful and right-to-the-point reminder card that provides a simple model (H.I.D.D.E.N.) for understanding unconscious bias as well as providing questions to address hidden bias in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.
I Said Something™ Get It Right!
SOLLAH EXCLUSIVE!
Mistakes happen. Discussing them and correcting them is a natural next step. Getting personal and calling out someone individually in front of their peers for that mistake… ruins morale, is unfair and amounts to a lack of control.
I Said Something™ You Look… Scrumptious!
SOLLAH EXCLUSIVE!
Sexual harassment can happen in many different forms. While it can be shocking to encounter and/or witness blatant sexual harassment, having an uncomfortable conversation with the perpetrator can help to redraw the lines.
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™
Unlawful retaliation can lead to time-consuming litigation and costly judgments. The courts continue to make it easier for employees to prevail in retaliation claims, and that means the risks—and your managers' responsibilities—will continue to grow. Reduce the risk of costly claims by preventing workplace retaliation.
How to Better Understand Generation Y!
This short animated video is a fun way to understand the newest generation in the workplace - Generation Y (also known as the Millennials).
Me Jing Or Ma Jong? Avoiding Stereotypes
A focus on the concept of assistance within a diversity context and the importance of avoiding stereotypes (and bias - conscious or unconscious) in the workplace.
Saturday's Just Another Day
When personal goals negatively impact team members; how generational differences impact views of work/life balance.
Unconscious Bias Is...™ (Manager Version)
Much of our learning takes place at an unconscious level - hence the term “unconscious” or "hidden" bias. Managing others to be self-aware and willing to engage fellow employees, customers and vendors when bias is unintentionally implied or expressed is key to better resolving problems and promoting more effective working relationships.
Workplace Violence Is...™
Violence affects ALL of us. We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.
Workplace Violence Is...™ (Healthcare Version)
Healthcare workers have a 20% overall higher rate of workplace violence than all other workers (Source: NCVS). We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.
Discussion Card: Creating a Civil Workplace
Being civil means interacting and responding courteously and respectfully. These easy-to-use cards provide a simple model (C.I.V.I.L.) along with thought-provoking questions on being polite towards others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Inclusive Workplaces
These easy-to-use cards provide a simple model (I.N.C.L.U.D.E.) along with thought-provoking questions on creating inclusiveness in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Micro-Affirmations
These easy-to-use cards provide a simple model (I.N.V.O.L.V.E.) along with thought-provoking questions on small actions that include people. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Multicultural Interactions
These easy-to-use cards provide a model (C.U.L.T.U.R.E.) and questions to address common issues in the multicultural workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Resolving Conflict
When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Starting Conversations
When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.
Discussion Card: Working Across Gender
These colorful, easy-to-use cards provide a working across gender model (G.E.N.D.E.R.) and questions to address common gender-specific issues in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Working on Diverse Teams
These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.
You Can't Believe Anything They Say
There are two keys to working with an employee who thinks the information you're using in your discussion is biased; the first is to take extra time to really listen to the employee's perspective. And the second is to be specific about the information you're basing your evaluation on. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own.
TrainingBytes® Looking Over My Shoulder
A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.
Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions
Dreading that difficult discussion with an employee or coworker who just isn't engaged or performing as expected? These easy-to-use cards provide a simple model (T.A.L.K.) along with thought-provoking questions on starting those tough conversations. Great for a quick training reminder, reinforcement or as a discussion generator.
Discussion Card: Peer Today, Boss Tomorrow™
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
ACTIONS Speak!™ Behavior-Based Interviewing
From the creators of More Than a Gut Feeling™, this powerful program offers a fresh and vibrant new approach to legal and effective hiring. Based on the time-tested truth, "past actions predict future performance", ACTIONS Speak! combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective interview skills training course for a new generation of interviewers.
More Than a Gut Feeling™ Interviewing Essentials (Sample Interview)
Designed to be used in conjunction with More Than a Gut Feeling™ Interviewing Essentials or as a stand-alone training tool and refresher. It features a correct interviewing scene highlighting the essentials of a proper behavior-based interview.
Traditional vs. Behavior-Based Interviewing Questions
When it comes to behavior-based interviewing, it's all in how you ask your questions. This video is designed to illustrate the difference between a traditional interview question and a behavior-based interview question.
Discussion Card: ATTITUDE! Producing Positive Results
We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Everybody Wins: How to Turn Conflict into Collaboration™
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™
This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.
Preventing Workplace Bullying: Manager's Module
A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.
It's Not That Big of a Deal
Digitally Remastered! With everyone having to do more with less these days, taking people off their job for any reason is something we all struggle with. But we have a responsibility to do more than just make sure our team members attend our organization's training sessions. We have to let people know that those sessions are really an investment in everyone's long-term success.
More Than a Gut Feeling™ III
In any organization, hiring the right people for the right job is a challenge. Successfully meeting that challenge helps organizations keep turnover down and productivity high. More Than a Gut Feeling III is designed to educate interviewers on how to make the right hiring decisions by using behavior-based interviewing skills.
More Than a Gut Feeling™ - Manufacturing Version
Give plant managers, shop supervisors and other personnel the skills they need to make sound hiring decisions and reduce costly turnover! Based on the premise that people tend to perform in the future the same way they've performed in the past, this program helps interviewers go beyond making hiring decisions based primarily on how they feel about a candidate.
The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™
This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
A Real Team Player. Not!
When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.
A Real Team Player. Not! (Healthcare)
Teams are great. Unless... you have somebody on the team who just doesn't get it. Or worse - they get it, they just don't care.
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Discipline & Termination: Avoiding Termination
This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.
Discipline & Termination: Documenting Correctly
This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.
Discipline & Termination: Inconsistent Discipline
This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.
Discipline & Termination: Preparing to Terminate
This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.
Do I Have to Spell It Out?
When generational communication differences cause misunderstandings about work requirements and work/life balance
FMLA - Informing Employees of Their Rights & Policies
As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.
FMLA - Reduced Schedules & Leaves
One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.
FMLA - Returning to Work
As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.
FMLA - What Qualifies for FMLA Leave?
You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.
Harassment & Responsibilities of Supervisors/Managers
Responsibilities of supervisors and managers to investigate all complaints.
Non-Verbal Indicators (Behavior-Based Interviewing)
To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.
Straight TALK™ - A Spotlight on Retaliation
Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.