Search Video Library (365 Assets Found)

Results for Topic: Management

Probe for Causes (Interviewing Tip)

Probe for Causes (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
Reward & Recognition

Reward & Recognition

Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
Setting Expectations & Measurement

Setting Expectations & Measurement

To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
They're All Out to Get Me

They're All Out to Get Me

Handling a performance discussion when an employee believes a rating is unfair or biased.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
What Could Have I Done Differently?

What Could Have I Done Differently?

It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
When They Just Don't Care

When They Just Don't Care

Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
After the Hire - Program Introduction

After the Hire - Program Introduction

Retaining valued employees is one of the major challenges facing organizations today and in the future. With a tight labor market and our competitive environment, retaining our good employees is one of the most important efforts we can make as managers. Not only must we find and hire great employees, we have to work hard to keep them.

Topic: Management Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance
AWOL Paul

AWOL Paul

When privacy and productivity clash

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect, Workplace Privacy
Good Enough

Good Enough

Not meeting expectations on the job

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Grief

Grief

When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect
I Beg Your Pardon

I Beg Your Pardon

Unprofessional hygiene practices

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I Couldn't Help But Overhear

I Couldn't Help But Overhear

Dealing with employees talking about organizing a union

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I Deserve It

I Deserve It

Not performing up to expectations

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I'm Fine...Really, I Am!

I'm Fine...Really, I Am!

This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity Dynamics, Interpersonal Skills, Inclusion & Equity, Respect
Promises, Promises

Promises, Promises

Over-promising and under delivering.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Interpersonal Skills, Professionalism
The ADA & Attendance

The ADA & Attendance

This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.

Topic: Management Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism
The Assistant

The Assistant

Insubordination and unprofessional behavior

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The High Performer

The High Performer

Coaching high-performers who have trouble getting along with their co-workers

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Coaching & Mentoring
Article: Full Plate

Article: Full Plate

The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.

Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
Article: Productive Workload Management

Article: Productive Workload Management

It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Discussion Trigger, Employee Resiliency