Search Video Library for: Interpersonal Skills
Group or Individual: Which Motivates You?
How cultures from around the world look at motivation differently.
Direct or Indirect: What's Your Route?
How communication styles differ within cultures and impact decision making and working relationships.
Increasing Emotional Intelligence
Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
All for One and One for All
Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.
Build Trust
Building positive relationships by building trust.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Hierarchy or Equality: Do you know where you stand?
How respect is defined differently in varying cultures around the world.
High Risk or Low Risk: What's your comfort level?
How uncertainty and ambiguity impacts work decisions and team relationships.
Insight: Combinations of Strengths Produce Exponential Results
The notion that it is a combination of strengths that produces results and leads to extraordinary leadership
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Shamu Special
Review of the power of positive relationships.
Task or Relationship: Which Comes First?
Learn how people from different cultures work together... productively.
We Need to M.E.E.T. Program Summary
Review of the M.E.E.T. communication model and how to find common ground.
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Study: Inside Job (employee)
Using company information for personal gain
Case Study: The Rivals (manager)
Handling conflict between two employees
Dysfunctional Teams
Dealing with team conflict
Good Enough
Not meeting expectations on the job
Helping Hands
When there is disagreement on how work gets done
I Beg Your Pardon
Unprofessional hygiene practices
I Deserve It
Not performing up to expectations
Just an Expression
Dealing with disrespectful comments by coworkers
Old Yeller
What to do when a manager loudly insults employees
Promises, Promises
Over-promising and under delivering.
Shared Resources
When a colleague monopolizes shared resources
Teamwork
What is an "unfair advantage" when you are up for a promotion?
The Assistant
Insubordination and unprofessional behavior
The Concerned Neighbor
Sharing confidential patient information via social media
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
The Little People
When a leader uses demeaning language
The Lurker
When does behavior become harassing?
Trouble at Home
Workplace privacy and performance
Work-Life Imbalance
Competing priorities and lack of time
Discussion Card: Peer Today, Boss Tomorrow™
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Clarify (from Ready. Set. CHANGE!™)
The importance of clarifying how a change impacts everyone differently.
Communicate About Change (Dramatic)
How to ask for information to help feel comfortable with a change; dealing with a dress code change.
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)
Handling an objection to a key content point during a training session.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)
Responding to disparaging remarks during a training session
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Meetings™)
How lack of preparation can ruin a training session.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)
How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.
Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)
Managing pervasive disruptions
The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)
Handling questions and generating discussion
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.
Whale Done! - Program Introduction with Ken Blanchard
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
Johnny the Bagger® - Final Thought
How to provide service from the heart
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
Whale Done! - Program Summary (Building Relationships)
Review of Whale Done! approach; building relationships to get positive results.
Religion at Work
How to address prayer in the workplace
Equal Employment
Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.
A.C.E. It! - Introduction to the A.C.E. It Steps
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Ask Fact and Feeling Questions
Asking questions to understand a problem
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
The Boss Who Knows it All, And Then Some (from Bad Apples™)
Dealing with a boss that discounts ideas and doesn't listen to reason.
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
Attitude Issues - Interactive Crossword Puzzle
New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.
Team Spark: Proverb - Be Patient
Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.
Team Spark: Proverb - Deal with Little Issues
Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).
Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You
Spark team communication about how to better understand each other so that we don’t offend each other.
Understanding Difficult People
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Case Study: Suspicion (employee)
Withholding important information
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
More Than a Gut Feeling™ IV
SOLLAH EXCLUSIVE!
World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.
Leadership Myths™
SOLLAH EXCLUSIVE!
Leadership is important to your company because it causes managers to make an emotional commitment to their jobs, not just a financial or intellectual commitment. When your job becomes a source of personal value fulfillment for you, you’re going to protect that source by making your company successful. But that’s not why you should be a leader. As a manager your most important responsibility is to your company. As a leader your most important responsibility is to yourself. This is the single most supportive corporate action you can take. That’s why people become leaders, to fulfill their personal values. After all it’s not easy being a leader!
Courage 2 Coach™
Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
Mentoring 201™ - The Next Steps for Success
A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.
Mentoring For Success (How-To Book)
In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.
Mentoring 101™ - The Basics
When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.
How Do You Measure Success? (from Mentoring 201™)
So, you’ve had a lot of conversation with your mentee. You’ve listened. You’ve heard their goals. You’ve shared your feedback. But how successful has it all been? This video provides some other questions that can help to uncover the true underlying value of what you’ve achieved together.
Being Cooperative and Respectful
How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.
Saturday's Just Another Day
When personal goals negatively impact team members; how generational differences impact views of work/life balance.
Global Diversity: Experience an Open World
International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.
Integrity Is...™
Simply put, integrity is doing the right thing, for the right reasons, in the right way. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about business ethics within your organization.
Taking Care of Your Future Is...™
Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to stimulate a discussion about what it takes to get your career on track and rolling. A common sense approach to understanding the important things to remember in the workplace.
Transition to Boss Is...™
Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.
Discussion Card: Resolving Conflict
When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Starting Conversations
When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.
Discussion Card: Working on Diverse Teams
These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.
E•Z START™ Resolving Workplace Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict. But, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. This E•Z START™ is geared towards all employees within your organization - helping them recognize the importance of maintaining a civil, respectful and inclusive workplace. Total Discussion Time: 30-60 Minutes