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Results for Topic: Communication

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Evaluating Performance Challenges

Evaluating Performance Challenges

When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

FMLA - Key Actions to Stay in Compliance

FMLA - Key Actions to Stay in Compliance

Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Reduced Schedules & Leaves

FMLA - Reduced Schedules & Leaves

One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Returning to Work

FMLA - Returning to Work

As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - What Qualifies for FMLA Leave?

FMLA - What Qualifies for FMLA Leave?

You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Explanation of the probing strategy of following a verbal or non-verbal lead.

Video Vignettes Leadership Interviewing, Communication, Leadership, Professionalism

Getting Much Sleep?

Getting Much Sleep?

Retaliating against an employee who reports misconduct by supervisor.

Video Vignettes Ethics & Compliance Retaliation / Reprisal, Communication, Harassment Prevention, Management, Professionalism

Got Ethics?® An Overview of Ethical Situations

Got Ethics?® An Overview of Ethical Situations

Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law?

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Leadership, Professionalism

Guess What I Heard

Guess What I Heard

The negative impact of passing along gossip and rumors about coworkers

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

Half Full or Half Empty?

Half Full or Half Empty?

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Video Vignettes Personal Performance Professionalism, Change, Communication, Interpersonal Skills, Emotional Intelligence

Handling an Off-Topic Conversation

Handling an Off-Topic Conversation

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Hey, It's Just a Joke!

Hey, It's Just a Joke!

Impact of inappropriate humor on perceptions and workplace relationships.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect, Workplace Civility

How Can I Be Fair?

How Can I Be Fair?

Definition of the F.A.I.R. model (feedback, assistance, inclusion and respect).

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect

I Don't Have Time

I Don't Have Time

Maintaining accurate patient records even when time is short.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism

I Don't Understand

I Don't Understand

An employee has difficulty helping a patient due to a language barrier.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Respect

I Don't Want Anybody to Get in Trouble

I Don't Want Anybody to Get in Trouble

Healthcare workers' responsibility to report suspicious activity.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism

I Just Don't Fit In...

I Just Don't Fit In...

How language barriers and occupational jargon can create exclusiveness within the workplace.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

I'm Not Signing That

I'm Not Signing That

Handling a situation when an employee refuses to sign a performance appraisal

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

I've Had It With This Place

I've Had It With This Place

When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Leadership, Professionalism