Search Video Library for: Communication
Be S.A.F.E. (Not Sorry) - Program Conclusion
A review of what it takes to be safe in the workplace; the S.A.F.E. model explained.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
Generations - Program Closing/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about treating all generations with respect
How to Maintain Integrity Every Day (from Integrity Every Day)
Summarizes how to maintain integrity each and every day.
The Extraordinary Leader - You Can Make An Extraordinary Difference
Review of the keys to becoming an extraordinary leader and why it is important.
The Oh Series™ Everyday Ethics: What's the Bottom Line?
We’re all faced with difficult and challenging situations. As we saw, it’s not always easy doing the right thing. And that’s why we need to do our best in making RIGHT decisions.
WorkSmarts - Program Summary
A good review of the strategies for working smart.
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others
Accentuate the Positive (Energizer)
Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.
ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)
When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.
Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace
Promote a safe work environment and prevent workplace violence. This course demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world. It illustrates situations that may pose very real threats to coworkers and to your organization.
The Fight Response (from Confronting Workplace Conflict™ for Managers)
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.
Introduction (from Confronting Workplace Conflict™ for Managers)
Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.
The Flight Response (from Confronting Workplace Conflict™ for Managers)
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
The Freeze Response (from Confronting Workplace Conflict™ for Managers)
It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
Conflict 101™ - The Fight Response
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.
Team Troubles? (The 'Fight' Approach to Conflict)
Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.
That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)
Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.