Search Video Library (263 Assets Found)

Results for Target Audience: Employees / Staff

An Inside Source

An Inside Source

Obtaining (and possibly using) insider information.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

All for One and One for All

All for One and One for All

An example of work team conflict: two teams working through differences to make progress toward a common goal.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

Did You Hear About?

Did You Hear About?

Explains the impact of gossip in the workplace; gossiping about the mental condition of another employee

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

I Don't Have Time

I Don't Have Time

Maintaining accurate patient records even when time is short.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism

I Don't Want Anybody to Get in Trouble

I Don't Want Anybody to Get in Trouble

Healthcare workers' responsibility to report suspicious activity.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism

It'll Change Your Life

It'll Change Your Life

How imposing personal religious beliefs on an employee can lead to the perception of harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

That Hurts!

That Hurts!

Healthcare workers' role in ensuring quality of care.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism

We Don't Want Him on Our Team

We Don't Want Him on Our Team

Discriminating against someone based on national origin and religious practices.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

Whatever It Takes

Whatever It Takes

An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

Why More Harassment Training?

Why More Harassment Training?

Subject matter expert provides overview of harassment & discrimination and why training is needed and relevant today.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

I Feel...

I Feel...

Allows for personal assessment and reflection on the training topic at hand.

Activities Personal Performance Communication, Assessment, Conflict Resolution

Another Look - Introduction

Another Look - Introduction

Introducing the impact of hidden bias on thoughts and actions

Video Introduction Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Professionalism

SMART-START™ Government Pride: Serving in the Public Sector

SMART-START™ Government Pride: Serving in the Public Sector

Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

I'm Not Going to Use Them

A quick look into accepting and giving gifts. In this scenario, a business associate/vendor offers tickets to an event as a "thank you."

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

Integrity Every Day: Program Introduction

Introduces what it means to act with integrity on a daily basis.

Video Introduction Ethics & Compliance Ethics & Integrity, Change, Compliance, Interpersonal Skills, Professionalism

Integrity Every Day: Real Choices. Right Decisions.

Integrity Every Day: Real Choices. Right Decisions.

Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Change, Compliance, Leadership, Professionalism

They've Never Failed the Test

They've Never Failed the Test

Balancing the need to have speedy production while assuring quality control. If you notice a co-worker violating the code of business ethics, it is your ethical obligation to them, to the company, and to yourself to gather your thoughts about the situation and organize an appropriate response to help minimize potential risks.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

Don't Sweat It

Don't Sweat It

Handling reports of violations (confidential information).

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Leadership, Professionalism

A.C.T. with Integrity - Program Conclusion

A.C.T. with Integrity - Program Conclusion

Summarizes how to analyze an ethical moment,consider the consequences and take appropriate action.

Video Introduction Ethics & Compliance Ethics & Integrity, Compliance

Workplace Bullying: The School Principal

Workplace Bullying: The School Principal

A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

Video Vignettes Ethics & Compliance Abusive Conduct, Communication, Ethics & Integrity, Harassment Prevention, Professionalism

Clarify

Clarify

The importance of clarifying how a change impacts everyone differently.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

I Will if You Will...

I Will if You Will...

A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Leadership, Respect

Hey, It's on the Radio

Hey, It's on the Radio

Clarifies free speech in the workplace; how lyrics heard on a radio in a common work area can be offensive.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

Stop Telling Me What to Do

Stop Telling Me What to Do

An example of peer-to-peer conflict between a new employee and a seasoned employee

Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

Ask Fact and Feeling Questions

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Being Positive and Proactive

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership

Change Is Not in My Vocabulary

Change Is Not in My Vocabulary

Dealing with a coworker who is resistant to change.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

Clarify Goals and Identify Concerns

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Did You Read That Story in the Paper?

Did You Read That Story in the Paper?

Reacting to a disturbing performance review with veiled threats

Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Leadership, Professionalism

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

He's Big... Really Big

He's Big... Really Big

How insensitive remarks about an overweight coworker can lead to the perception of harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Abusive Conduct

I Can't Do Anything Right

I Can't Do Anything Right

Accommodating religious differences in the workplace.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect

I've Had It With This Place

I've Had It With This Place

When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Leadership, Professionalism

Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Is This Any Way to Run a Hospital?

Is This Any Way to Run a Hospital?

Dealing with culturally-insensitive remarks.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

It's a Policy Thing

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

It's That Time Again

It's That Time Again

Inappropriate gender-related comments

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

Let Me Make Myself Perfectly Clear

Let Me Make Myself Perfectly Clear

Meeting a customer's needs without going against company policy.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Reviews how to best link a client's needs with solutions.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Make My Day

Make My Day

Dealing with third-party harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Nobody Will Ever Know

Nobody Will Ever Know

Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

Video Vignettes Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Leadership, Professionalism, Abusive Conduct

Recognize Opportunities

Recognize Opportunities

Helping a sales staff member recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 1)

Recognize Opportunities (Example 1)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 2)

Recognize Opportunities (Example 2)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Resolving Problems (Example 1)

Resolving Problems (Example 1)

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

Sales Made Simple™ - Entry Level Sales

Sales Made Simple™ - Entry Level Sales

Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Speak Up!

Speak Up!

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Tailor Your Presentation

Tailor Your Presentation

Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

The Bet

The Bet

Recognizing inappropriate jokes about a coworker; gender harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Interpersonal Skills, Professionalism

The Invitation

The Invitation

Impact of an employee's potential promotion being dependent on agreeing to go out on a date with their supervisor.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance

The Lilly Ledbetter Fair Pay Act - An Overview

The Lilly Ledbetter Fair Pay Act - An Overview

The Lilly Ledbetter Fair Pay Act is a federal statute that was signed into law by President Barack Obama in January 2009. In this video, a legal subject matter expert explains the origin of the Lilly Ledbetter Fair Pay case and its impact on organizations across the United States.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Fair Pay Act

The Road Trip

The Road Trip

Sharing inappropriate art and pictures in the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

The Water Boy

The Water Boy

When the harassed becomes the harasser.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

This Needs to Go Out Today

This Needs to Go Out Today

Offering internal customers solutions when their needs have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Warning Lights

Warning Lights

How joking and insensitive remarks about pregnancy can constitute harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

Where Are the Drop Cloths?

Where Are the Drop Cloths?

Handling interruptions effectively; putting your focus on the customer even when you're busy.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You Promised It Would Be Here Today

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

How Are We Doing?

How Are We Doing?

Quick gap evaluation of skills related to a training topic

Activities Leadership, Personal Performance Evaluation, Discussion Trigger, Assessment

Paths to Success

Paths to Success

Focus on goal-setting for the training session

Activities Leadership, Personal Performance Motivation, Team Builder, Discussion Trigger, Assessment

It's Not Just About Sex Anymore™ - Opening Montage/Set the Stage

It's Not Just About Sex Anymore™ - Opening Montage/Set the Stage

Explains the groups with protected status under federal law and outlines the negative impacts of harassment and discrimination in the workplace

Video Introduction Ethics & Compliance Harassment Prevention, Communication, Professionalism

Sexual Harassment? You Decide - Program Opening

Sexual Harassment? You Decide - Program Opening

Explains the legal definition of sexual harassment.

Video Introduction Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"

Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"

Summary of how to use the three steps involved in turning conflict into collaboration

Video Summary Personal Performance Interpersonal Skills, Communication, Professionalism

I Can A.C.E. That Problem

I Can A.C.E. That Problem

Review and reinforce the A.C.E. It!™ problem-solving model.

Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Integrity Every Day: Program Conclusion

Integrity Every Day: Program Conclusion

Summarizes how to maintain integrity each and every day.

Video Summary Ethics & Compliance Ethics & Integrity, Change, Communication, Interpersonal Skills, Professionalism

It's Not Just About Sex Anymore - Program Closing/Summary It's All About Respect

It's Not Just About Sex Anymore - Program Closing/Summary It's All About Respect

Summarizes key points on how harassment and discrimination are not just about sex; reinforces mutual responsibility to treat everyone with respect

Video Summary Ethics & Compliance Harassment Prevention, Compliance, Professionalism

Anti-Social

Anti-Social

This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

Case Studies Personal Performance Professionalism, Communication, Harassment Prevention, Interpersonal Skills

Awkward Moments

Awkward Moments

This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

Case Studies Personal Performance Professionalism, Communication, Compliance, Interpersonal Skills, Leadership

Burn Out (Manager)

Burn Out (Manager)

Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

Case Studies Leadership Motivation, Communication, Interpersonal Skills, Management

Consenting Adults

Consenting Adults

When coworkers begin dating one another

Case Studies Ethics & Compliance Professionalism, Communication, Compliance, Interpersonal Skills

Helping Hands

Helping Hands

When there is disagreement on how work gets done

Case Studies Personal Performance Interpersonal Skills, Communication, Motivation, Leadership

Inside Job

Inside Job

Using company information for personal gain

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Management, Professionalism

Manager Bully

Manager Bully

What to do when you think a coworker is being bullied

Case Studies Ethics & Compliance, Leadership Harassment Prevention, Communication, Compliance, Interpersonal Skills

Pay Day Loan

Pay Day Loan

When does "borrowing" become "stealing"?

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Leadership, Professionalism

Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership

Suspicion

Suspicion

Withholding important information

Case Studies Personal Performance Interpersonal Skills, Communication, Compliance, Management, Professionalism

Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Motivation, Interpersonal Skills

The Business Trip

The Business Trip

Ethical use of an expense account

Case Studies Ethics & Compliance Ethics & Integrity, Compliance, Sales & Service, Professionalism

The Clockers

The Clockers

What happens when coworkers clock in and out for others?

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Management, Professionalism

What's the Harm?

What's the Harm?

Dealing with confidential information

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills

Accentuate the Positive (Energizer)

Accentuate the Positive (Energizer)

Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

Meeting Openers Personal Performance Motivation, Communication, Leadership

SMART-START™ Motivation

SMART-START™ Motivation

Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

Meeting Openers Leadership, Personal Performance Motivation, Change, Leadership, Professionalism

SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

TrainingBytes® Stressed Out? Tips to Get Relief

Stress is the body's reaction to any change that requires an adjustment or response. The body reacts to these changes with physical, mental, and emotional responses. In simple terms, stress occurs when something is impacting us… mostly based on the fear of the unknown. Stress is a part of life – both at work and at home. Tackling it head-on is the best way to overcome the negative results of stress!

TrainingBytes® Personal Performance Reducing Stress (Work & Life), Employee Wellness, Mental Wellness & Health

Stopping Sexual Harassment Before It Starts (How-To Book)

Sexual harassment is one of the most complex workplace issues of our time. It is at once a legal issue, an emotional issue, a civil rights issue, and a very personal issue. It can be both easy to define and impossible to define. It can result from innocent actions or from criminal behavior. It can take place in a few seconds or require several years to develop. It can be a very public matter or an extremely private issue. But one thing is clear about sexual harassment. It must be taken seriously by all employers. Large and small organizations across the United States are being held accountable for incidents of sexual harassment.

How-To Books Ethics & Compliance Sexual Harassment, Harassment Prevention, Abusive Conduct

Just Keep It to Ourselves

Destroying documents contrary to the organization's document retention policy.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

Everybody Does It

Unauthorized use of intellectual property; copying work-related software for home use.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

A Little Extra Cash

Recognizing and handling a conflict of interest.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Interpersonal Skills, Leadership, Professionalism

Another Look: Defining Respect in Healthcare™

Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect