Search Video Library (361 Assets Found)
Results for
Dealing with Sensitive Comments
Responding to disparaging remarks during a training session
Documenting the Discussion/Actions
When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.
Dream It!
If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Evaluating Performance Challenges
When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.
Half Full or Half Empty?
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Handling an Off-Topic Conversation
Dealing with an off-topic conversation during a meeting
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Hierarchy or Equality: Do you know where you stand?
How respect is defined differently in varying cultures around the world.
High Risk or Low Risk: What's your comfort level?
How uncertainty and ambiguity impacts work decisions and team relationships.
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
It Takes a Team!
Working with others to achieve results; making meetings effective
It's a Policy Thing
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
Let Me Make Myself Perfectly Clear
Meeting a customer's needs without going against company policy.
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Listen Up!
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Making a Smooth Transition
How to best transition from one topic to the next during a training session
Managing Silence (Behavior-Based Interviewing)
Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.
Marcus' Dilemma
Adapting to a restructure change within the workplace.