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Results for Learning Path: Personal Performance

Open Mind, Open World: Improving Intercultural Interactions™

Boost productivity by developing cultural capability! In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Respect, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Diversity Dynamics, Interpersonal Skills, Leadership, Professionalism Closed Captioned

Writing for Business Results

Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Professionalism

Goin’ Through the Motions™ (For Employees)

Goin’ Through the Motions is a program that both informs employees about repetitive motion illnesses and presents specific actions that will reduce the risk on the job.

Topic: Repetitive Motion Injury Learning Paths: Personal Performance, Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness

A Last Chance Option/Termination

You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution

A Real Team Player. Not!

When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Emotional Intelligence Closed Captioned

A Real Team Player. Not! (Healthcare)

When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Emotional Intelligence Closed Captioned

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned

All for One and One for All

An example of work team conflict: two teams working through differences to make progress toward a common goal.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned

Ask Fact and Feeling Questions

Asking questions to understand a problem

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned

Being Accountable and Flexible

How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership Closed Captioned

Believe It!

Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.

Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism, Coaching & Mentoring Closed Captioned

Brainstorming

Managing the brainstorming process during a meeting.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills Closed Captioned

Cell Phones, Tablets, Etc.

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned

Challenging a Learning Point

Handling an objection to a key content point during a training session.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned

Change Is Not in My Vocabulary

Dealing with a coworker who is resistant to change.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned

Change Is Not in My Vocabulary (Healthcare)

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Personal Improvement, Emotional Intelligence Closed Captioned