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Results for Learning Path: Leadership Topic: Communication

  • Communication - Outline Intent

    How to best prepare to communicate effectively with others.

    #1 ID:221
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships.

    #2 ID:383
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Discussion Card: Nonverbal Communication

    Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #3 ID:2097
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Teamwork, Leading, Training Activities, Communication & Influencing, Learning Reinforcement
  • AWOL Paul

    When privacy and productivity clash

    #4 ID:640
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect, Workplace Privacy
  • Dysfunctional Teams

    Dealing with team conflict

    #5 ID:632
    Topic: Communication Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Management, Professionalism, Teamwork
  • Good Enough

    Not meeting expectations on the job

    #6 ID:650
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Grief

    When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.

    #7 ID:653
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect
  • I Deserve It

    Not performing up to expectations

    #8 ID:649
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • The Blogger

    Dealing with a coworker who discloses company information through a personal blog

    #9 ID:618
    Topic: Communication Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism
  • Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.

    #10 ID:2286
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Collaboration Closed Captioned
  • As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.

    #11 ID:2287
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

    #12 ID:2210
    Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Communication & Influencing Closed Captioned
  • When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.

    #13 ID:2063
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • Fearless Facilitation!: How to Lead Effective Training

    This program builds the confidence, poise, knowledge and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.

    #14 ID:436
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Whale Done!™ in Action

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    #15 ID:589
    Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service Closed Captioned
  • Article: Selling Your Ideas

    All we have to do is look into a mirror. I know. It isn’t pleasant to consider that we could be responsible for our lack of success, but there it is. If we have not convinced someone, the onus is still on us to do so. It is not the decision maker’s job to convince him or herself of the idea’s merit.

    #16 ID:1549
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Discussion Trigger
  • Direct or Indirect: What's Your Route?

    How communication styles differ within cultures and impact decision making and working relationships.

    #17 ID:470
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Interpersonal Skills, Leadership, Inclusion & Equity, Respect, Workplace Civility Closed Captioned
  • Communicate Information

    Learn how to properly and appropriately communicate sensitive information (like layoffs) that impact a work team.

    #18 ID:244
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Bury My Heart at Conference Room B™

    Bury My Heart at Conference Room B™ is like no other leadership approach you’ve seen. First of all, the thing actually works! Secondly, it’s deeply empathic to the real world of today’s manager. Help managers better engage a cynical workforce!

    #19 ID:65
    Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Fearless Facilitation! How to Lead Effective Meetings™

    Just say "NO" to boring and unproductive meetings. Turn your meeting leaders into Fearless Facilitators! They’ll learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of meetings into a single session. Fearless Facilitators expertly foster participation and make any group session more productive.

    #20 ID:428
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Once and For All: Resolving Performance Challenges

    A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product

    #21 ID:804
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Leadership, Assessing Performance, Problem Resolution Seat Time: 21 Minutes
  • The Courage to Coach (for Retail)

    Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.

    #22 ID:503
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • A Last Chance Option/Termination

    You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

    #23 ID:1874
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Accept Your New Role as a New Manager/Supervisor

    Presents a misunderstanding between a new supervisor and a subordinate employee.

    #24 ID:243
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Build Trust

    Building positive relationships by building trust.

    #25 ID:381
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Clarify Actions and Outcomes (Interviewing Tips)

    Explanation of the probing strategy of clarifying actions and outcomes.

    #26 ID:441
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Coaching Is Being Specific

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    #27 ID:69
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Coaching Moment 2 (Sales Coaching)

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    #28 ID:603
    Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Consensus Building

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    #29 ID:427
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Create a Probe from a Job Task (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #30 ID:445
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Dealing With a Difference of Opinion

    Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

    #31 ID:423
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #32 ID:432
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Documenting the Discussion/Actions

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    #33 ID:1872
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Equal Employment

    Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.

    #34 ID:132
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Evaluating Performance Challenges

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    #35 ID:1867
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • FMLA - Key Actions to Stay in Compliance

    Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

    #36 ID:1534
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Reduced Schedules & Leaves

    One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

    #37 ID:1533
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #38 ID:1531
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - What Qualifies for FMLA Leave?

    You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

    #39 ID:1532
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

    Explanation of the probing strategy of following a verbal or non-verbal lead.

    #40 ID:439
    Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #41 ID:212
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
  • Insight: Build on Strengths (Not Fixing Weaknesses)

    The notion that to become a great leader one must build strengths rather than fix weaknesses.

    #42 ID:83
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • It's Not My Fault!

    Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

    #43 ID:213
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
  • Marcus' Dilemma

    Adapting to a restructure change within the workplace.

    #44 ID:406
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism, Selling Closed Captioned
  • Myth - Leadership Is Just One More Thing I Have to Do.

    The perspective that leadership is a benefit, not a burden. You'll be enlightened on commonly held leadership myths.

    #45 ID:58
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I Don't Know How to Do It

    The perspective that leaders can identify their core values and make daily decisions based on them.

    #46 ID:62
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I Don't Need to Be a Leader

    The perspective that as a leader you promote and protect your own values.

    #47 ID:61
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Leading Closed Captioned
  • Myth: I Wasn't Born a Leader

    The perspective that leaders become leaders by doing the things leaders do, not because they are born leaders.

    #48 ID:59
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I'm Not Getting Leadership Myself

    The perspective that leadership happens to you when you understand your personal values and how to engage others in supporting them.

    #49 ID:60
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: My People Don't Care About My Values

    The perspective that people will care about their leader's core values because they will be essential to their own survival in the organization.

    #50 ID:63
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Not About Bad to Good, But Good to Great!

    The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

    #51 ID:82
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Performance Doesn’t Improve (Verbal Warning)

    When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

    #52 ID:1871
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Plan Regular Discussions

    When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

    #53 ID:1870
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Prepare for Communicating Effectively

    How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

    #54 ID:220
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Probe Based on Non-Verbal Cues (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #55 ID:447
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #1 (Interviewing Tip)

    Explanation of the probing strategy of probing for a current work example

    #56 ID:440
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #2 (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question

    #57 ID:448
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #3 (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #58 ID:449
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Negative Example (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #59 ID:453
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Positive Example (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #60 ID:452
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Actions Taken (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question

    #61 ID:450
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Causes (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #62 ID:451
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe Into Verbal Cues (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #63 ID:446
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Progressive Intervention

    Managing pervasive disruptions

    #64 ID:435
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Real Examples - Performance Challenges

    Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

    #65 ID:1865
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Recruiting and Hiring

    Introduces managers' responsibilities related to recruiting and hiring practices.

    #66 ID:134
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior.

    #67 ID:387
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance.

    #68 ID:388
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity.

    #69 ID:389
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs.

    #70 ID:390
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Repeat the Question (Interviewing Tips)

    Example of interview question and candidate response to prompt probing question

    #71 ID:443
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Return to the Target of the Question (Interviewing Tips)

    Explanation of the probing strategy of returning to the target of the question

    #72 ID:438
    Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Seek Contrary Evidence (Interviewing Tip)

    Explanation of the probing strategy of seeking contrary evidence.

    #73 ID:442
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Set Clear Boundaries

    Learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group.

    #74 ID:245
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships.

    #75 ID:395
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • So, How Am I Doing?

    The importance of being proactive and clarifying information when giving and receiving feedback.

    #76 ID:356
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Take Action

    Example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.

    #77 ID:246
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Team Troubles? (The 'Fight' Approach to Conflict)

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    #78 ID:1474
    Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution Closed Captioned
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased.

    #79 ID:211
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
  • Unclear Expectations - Using Progressive Discipline

    Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

    #80 ID:1866
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Using a Corrective Discussion

    Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

    #81 ID:1868
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Using a Corrective Discussion (Aggressive Employee)

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    #82 ID:1869
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Wake Up & Say Something Positive!

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

    #83 ID:1843
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

    #84 ID:391
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance.

    #85 ID:394
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #86 ID:392
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process.

    #87 ID:393
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

    #88 ID:215
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Assessing Performance Closed Captioned
  • Coaching Is...™

    Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.

    #89 ID:1544
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Learning Reinforcement
  • Discussion Card: Difficult Conversations

    Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    #90 ID:2014
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Leadership

    Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #91 ID:2147
    Topic: Leading Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Teamwork, Communication & Influencing, Learning Reinforcement
  • Peer Today, Boss Tomorrow™ Game

    A fun and interactive way to help new managers promoted from within get up to speed fast.

    #92 ID:895
    Topic: Leading Learning Path: Leadership Type: Training Reinforcement Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Seat Time: 15-45 Minutes
  • Once and For All: Program Introduction

    The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

    #93 ID:1875
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Whale Done! - Program Introduction with Ken Blanchard

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

    #94 ID:380
    Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Conflict 101™ - The Bottom Line

    There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

    #95 ID:1966
    Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • It's the Law™ - Program Conclusion

    Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.

    #96 ID:138
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
  • Once and For All: Program Summary

    Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?

    #97 ID:1876
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Whale Done! - Program Summary (Building Relationships)

    Review of Whale Done! approach; building relationships to get positive results.

    #98 ID:384
    Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Burn Out (Manager)

    Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

    #99 ID:661
    Topic: Motivation Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management
  • Cyber Bully

    Bullying through social media is discussed in this case study.

    #100 ID:646
    Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment Prevention, Interpersonal Skills, Management