Search Video Library for: Leadership

The Americans with Disabilities Act (from It's the Law™)

The Americans with Disabilities Act (from It's the Law™)

Both the Rehabilitation Act of 1973 - which applies to Federal employers and Federal Government contractors - and The Americans with Disabilities Act of 1990 - which applies to private employers - promote and expand employment opportunities for millions of people who have a mental or physical disability.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Equal Employment (from It's the Law™)

Equal Employment (from It's the Law™)

Modern day federal equal employment laws began with the Civil Rights Act of 1964 and amendments to it and interpretations by the courts. It’s important to understand that sex discrimination law protects persons of all sexes, gender identities, and sexual orientations-including cisgendered men and heterosexuals. Also, race discrimination law protects persons of all races, including Caucasians. Basically, almost every applicant, employee, or former employee is now protected from discrimination because of their membership in groups protected by law.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Whale Done!™ in Action

Whale Done!™ in Action

Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Customer Service, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

Whale Done! The Power of Positive Relationships™

Whale Done! The Power of Positive Relationships™

Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

Fearless Facilitation!: How to Lead Effective Training™

Fearless Facilitation!: How to Lead Effective Training™

This program builds the confidence, poise, knowledge and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Understanding Retaliation (from It's the Law™)

Understanding Retaliation (from It's the Law™)

Under federal, as well as many state and local employment laws, retaliation is defined as any adverse action taken because the employee engaged in an activity protected by law that would either dissuade a reasonable person from engaging in that protected activity or punish them for having done so.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Article: Stress - Getting Perspective

Article: Stress - Getting Perspective

Let's be honest... we all deal with stress. Stress at work. Stress at home. And let's not forget the big stressors around the holidays. Stress is a part of life. But there are ways to deal with it. And it starts with putting stress in perspective. This article will help you do just that.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Employee Resiliency, Employee Wellness, Mental Wellness & Health, Training Ideas

Article: Selling Your Ideas

Article: Selling Your Ideas

All we have to do is look into a mirror. I know. It isn’t pleasant to consider that we could be responsible for our lack of success, but there it is. If we have not convinced someone, the onus is still on us to do so. It is not the decision maker’s job to convince him or herself of the idea’s merit.

Trainer Resource Leadership, Personal Performance Communication, Discussion Trigger, Interpersonal Skills

The Fight Response (from Confronting Workplace Conflict™ for Managers)

The Fight Response (from Confronting Workplace Conflict™ for Managers)

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Introduction (from Confronting Workplace Conflict™ for Managers)

Introduction (from Confronting Workplace Conflict™ for Managers)

Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.

Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

This video introduces the FOSA™ process - facts, objectives, solutions and actions. This approach is paramount to a successful progressive discipline approach to tackling tough workplace performance.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Evaluating Performance & Progressive Discipline (from It's the Law™)

Evaluating Performance & Progressive Discipline (from It's the Law™)

Unless an immediate termination is called for because of severe misconduct or major error, most terminations are the culmination of inappropriate conduct, unsatisfactory performance, or poor attendance that have built up over time. Most organizations follow progressive discipline steps in these situations. And progressive discipline is usually required in union collective bargaining agreements. It’s important to be careful, fair, accurate, and consistent when issuing disciplinary or corrective actions—and when evaluating performance.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.

Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

It's often tough knowing what to do when poor performance hits you day-in and day-out. The FOSA™ process is available to get people moving in the right direction by leveraging the power of progressive discipline.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Illegal Harassment (from It's the Law™)

Illegal Harassment (from It's the Law™)

Harassment is conduct motivated by a protected characteristic, that’s unwelcome, and severe or pervasive, and that unreasonably interferes with an individual's work performance or creates an intimidating, hostile, or offensive work environment. That’s a mouthful, but it’s really not that hard to spot hostile environment harassment. For instance, when someone creates an uncomfortable work environment for another employee by always referring to them as “dinosaur,” “the old guy,” “grandpa,” or “Boomer,” it can be considered a form of illegal harassment. And it's a manager's responsibility to make sure it doesn't happen.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

The Flight Response (from Confronting Workplace Conflict™ for Managers)

The Flight Response (from Confronting Workplace Conflict™ for Managers)

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Preventing Workplace Bullying: Manager's Module

Preventing Workplace Bullying: Manager's Module

A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

Video Vignettes Ethics & Compliance, Leadership, Workplace Safety Abusive Conduct / Bullying, Change, Communication, Compliance, Harassment Prevention, Effective Leadership, Management, Professionalism

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Direct or Indirect: What's Your Route?

Direct or Indirect: What's Your Route?

How communication styles differ within cultures and impact decision making and working relationships.

Video Vignettes Leadership, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Sample Invitation to Training Session

Sample Invitation to Training Session

Generic invitation that can be customized to invite participants to training

Trainer Resource Leadership, Personal Performance Training Support

Fitting It All Together

Fitting It All Together

Remind employees how important they are to the success of the organization - and how important their engagement fits into the overall team/workplace. Use any one of the various short video programs (a SMART-START™ or Discussion Generator video).

Activities Leadership, Personal Performance Energizer or Team Builder, Discussion Trigger, Energizer

Preparing for The Three-Dimensional Interview

Preparing for The Three-Dimensional Interview

Preparing to conduct an effective (and legal) structured interview using key behavior-based interviewing techniques.

Video Vignettes Leadership Management, Change, Professionalism

Profit is Not a Dirty Word: What Community Colleges Must Do for a Sustainable Future

Profit is Not a Dirty Word: What Community Colleges Must Do for a Sustainable Future

Executive brief for community college leaders and HR professionals in the education industry on the controversial topic of profit.

Trainer Resource Leadership Change, Management

Once Upon a Leader™

Once Upon a Leader™

Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism

The Goal™ (Dramatic Version)

The Goal™ (Dramatic Version)

If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.

Off-The-Shelf Video Program (ILT) Leadership Management, Goals and Goal Setting, Effective Leadership, Successfully Leading Others

More Than a Gut Feeling™ III

More Than a Gut Feeling™ III

In any organization, hiring the right people for the right job is a challenge. Successfully meeting that challenge helps organizations keep turnover down and productivity high. More Than a Gut Feeling III is designed to educate interviewers on how to make the right hiring decisions by using behavior-based interviewing skills.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Confronting Workplace Conflict™ (for Managers)

Confronting Workplace Conflict™ (for Managers)

Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Fearless Facilitation! How to Lead Effective Meetings™

Fearless Facilitation! How to Lead Effective Meetings™

Just say "NO" to boring and unproductive meetings. Turn your meeting leaders into Fearless Facilitators! They’ll learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of meetings into a single session. Fearless Facilitators expertly foster participation and make any group session more productive.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Get the Whole Picture™: Asking Probing Questions in a Behavior-Based Interview

Get the Whole Picture™: Asking Probing Questions in a Behavior-Based Interview

Discover an interviewing approach that will help your organization prevent high turnover, eliminate unnecessary training and avoid damaging lawsuits. Dr. Paul Green, industrial psychologist and behavioral-based interviewing expert, delivers this advanced workshop designed to improve candidate evaluation. Five probing strategies and a proven assessment tool ensure that your organization’s interviewers “get the whole picture” every time.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Hiring & Recruiting, Effective Leadership

Increasing Emotional Intelligence

Increasing Emotional Intelligence

Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills, Effective Leadership

Invest Time to Build Trust™ (Team Spark Video)

Invest Time to Build Trust™ (Team Spark Video)

Building team confidence and trust helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Energizer or Team Builder, Communication, Discussion Trigger, Team Builder, Teamwork

Legal Briefs™ Family and Medical Leave Act: What Every Manager Should Know

Legal Briefs™ Family and Medical Leave Act: What Every Manager Should Know

The intent of the Family & Medical Leave Act (FMLA) is to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. Trying to decipher the in's and out's of the law can be a challenge. This program gives you a better understanding of the FMLA.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Management

Legal Briefs™ The ADA: Tough Questions & Straight Answers

Legal Briefs™ The ADA: Tough Questions & Straight Answers

New Release! With critical legal information to guide decision making, this program helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively. Your managers will learn how the Act impacts them and their employees and find key answers to their most frequently asked questions.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Management

Legal Briefs™ Workplace Privacy - Does It Really Exist?

Legal Briefs™ Workplace Privacy - Does It Really Exist?

Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Communication, Professionalism

More Than a Gut Feeling™ - Manufacturing Version

More Than a Gut Feeling™ - Manufacturing Version

Give plant managers, shop supervisors and other personnel the skills they need to make sound hiring decisions and reduce costly turnover! Based on the premise that people tend to perform in the future the same way they've performed in the past, this program helps interviewers go beyond making hiring decisions based primarily on how they feel about a candidate.

Off-The-Shelf Video Program (ILT) Leadership Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

The Courage to Coach (for Retail)

The Courage to Coach (for Retail)

Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.

Off-The-Shelf Video Program (ILT) Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership

The Extraordinary Leader: Going from Good to Great™

The Extraordinary Leader: Going from Good to Great™

Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization. This program shows what separates extraordinary leaders from average ones. Exploring five characteristics of extraordinary leaders, it demystifies the journey from good to great and provides insights that will benefit all levels of management.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.

Off-The-Shelf Video Program (ILT) Leadership Effective (& Legal) Interviewing, Change, Hiring & Recruiting, Management, Professionalism

Goin’ Through the Motions™ (For Supervisors)

Goin’ Through the Motions™ (For Supervisors)

Goin’ Through the Motions—For Supervisors is a video that both informs supervisors and managers about repetitive motion illnesses and presents specific actions that will reduce the risk on the job.

Off-The-Shelf Safety Video Program (ILT) Leadership, Workplace Safety Repetitive Motion Injury, Workplace Safety & Awareness

A Real Team Player. Not!

A Real Team Player. Not!

When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

Video Vignettes Leadership, Personal Performance Personal Improvement, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management

A Real Team Player. Not! (Healthcare)

A Real Team Player. Not! (Healthcare)

Teams are great. Unless... you have somebody on the team who just doesn't get it. Or worse - they get it, they just don't care.

Video Vignettes Leadership, Personal Performance Personal Improvement, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management

Allowing the Victim to Dictate Actions (from Legal Briefs™)

Allowing the Victim to Dictate Actions (from Legal Briefs™)

When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Build Trust

Build Trust

Building positive relationships by building trust.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Change Is Not in My Vocabulary (Healthcare)

Change Is Not in My Vocabulary (Healthcare)

When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management, Personal Improvement

Change Is Not in My Vocabulary...

Change Is Not in My Vocabulary...

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management, Personal Improvement

Clarify Actions and Outcomes (Interviewing Tips)

Clarify Actions and Outcomes (Interviewing Tips)

Explanation of the probing strategy of clarifying actions and outcomes.

Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism

Coaching Is Being Specific

Coaching Is Being Specific

Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Common ADA Questions About Hiring

Common ADA Questions About Hiring

Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Conducting The Three-Dimensional Interview

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Video Vignettes Leadership Management, Change, Professionalism

Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Flight Response

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Freeze Response

Conflict 101™ - The Freeze Response

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Motivate

When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Create a Probe from a Job Task (Interviewing Tip)

Create a Probe from a Job Task (Interviewing Tip)

Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.

Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Dealing with Workplace Dating (from Legal Briefs™)

Dealing with Workplace Dating (from Legal Briefs™)

Workplace dating can be a tough topic to tackle... especially if it happens between managers and direct reports. Get in front of the situation by understanding the issues and how your harassment and discrimination policy guides your steps.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Evaluating The Three-Dimensional Interview

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Video Vignettes Leadership Management, Change, Professionalism

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

FMLA - Informing Employees of Their Rights & Policies

FMLA - Informing Employees of Their Rights & Policies

As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Key Actions to Stay in Compliance

FMLA - Key Actions to Stay in Compliance

Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Reduced Schedules & Leaves

FMLA - Reduced Schedules & Leaves

One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Returning to Work

FMLA - Returning to Work

As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - What Qualifies for FMLA Leave?

FMLA - What Qualifies for FMLA Leave?

You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Explanation of the probing strategy of following a verbal or non-verbal lead.

Video Vignettes Leadership Effective (& Legal) Interviewing, Communication, Effective Leadership, Professionalism

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

I Need The Report Today (from FOSA™ Documenting Discipline)

I Need The Report Today (from FOSA™ Documenting Discipline)

Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

I Quit! (from FOSA™ Documenting Discipline)

I Quit! (from FOSA™ Documenting Discipline)

Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

The notion that to become a great leader one must build strengths rather than fix weaknesses.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Insight: Combinations of Strengths Produce Exponential Results

Insight: Combinations of Strengths Produce Exponential Results

The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Insight: Five Clusters of Strengths That Really Matter

Insight: Five Clusters of Strengths That Really Matter

The perspective that all leadership competencies are not equal; there are five key strengths that matter most

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Insight: The Fastest Way Isn't Always a Straight Line

Insight: The Fastest Way Isn't Always a Straight Line

The perspective that leadership skills do not have to be developed in a linear fashion.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

It's Just a Card, Right?

It's Just a Card, Right?

This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Video Vignettes Ethics & Compliance, Leadership Compliance, Management

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Late Again? (from FOSA™ Documenting Discipline)

Late Again? (from FOSA™ Documenting Discipline)

Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Avoiding illegal questions during the interview process.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Conducting legal reference and background checks.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Describing the Job

The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Dealing with members of a federally-protected status group during the recruiting and interviewing process.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Recruiting and Hiring: Protected Classifications

Legal Briefs™ Recruiting and Hiring: Protected Classifications

The importance of avoiding reverse discrimination in the recruiting and hiring process.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Managing employees' expectations of privacy in the workplace.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records

Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records

You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: An Employee with a Temper

Dealing with hot tempers that could potentially lead to workplace violence.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

The importance of investigating rumors of threats regardless of who is involved.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Obtaining permissions for pre-employment screening

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Managing Silence (Behavior-Based Interviewing)

Managing Silence (Behavior-Based Interviewing)

Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling

No Mistakes! (from FOSA™ Documenting Discipline)

No Mistakes! (from FOSA™ Documenting Discipline)

Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution