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Results for Learning Path: Leadership

  • Team Troubles? (The 'Fight' Approach to Conflict)
    #201 ID:1474

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    Video Vignettes Leadership Teamwork, Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution

  • That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)
    #202 ID:1476

    Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • The "Whatever" Coworker
    #203 ID:46

    Dealing with an under-performing employee who appears to not care.

    Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The ADA: Tough Questions & Straight Answers - Program Conclusion
    #204 ID:1950

    The bottom line when it comes to the ADA is this... If you use common sense, treat individuals with disabilities fairly, and provide them with equal opportunities to prove they're capable of doing the job...You'll not only help keep yourself and your organization out of court... you'll probably find that they will turn out to be some of the very best, most highly motivated employees you've ever had.

    Video Vignettes Ethics & Compliance, Leadership Compliance, Management

  • The Boss Who Knows It All… And Then Some!
    #205 ID:2119

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

  • The Boss Who Knows It All… And Then Some! (Healthcare)
    #206 ID:2123

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

  • The Courage to Coach™ for Retail: Summary/Conclusion
    #207 ID:1837

    Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

    Video Vignettes Leadership Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • The “Whatever” Co-Worker…
    #208 ID:2120

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • The “Whatever” Co-Worker… (Healthcare)
    #209 ID:2124

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • They're All Out to Get Me
    #210 ID:211

    Handling a performance discussion when an employee believes a rating is unfair or biased.

    Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

  • Unclear Expectations - Using Progressive Discipline
    #211 ID:1866

    Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Using a Corrective Discussion
    #212 ID:1868

    Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Using a Corrective Discussion (Aggressive Employee)
    #213 ID:1869

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Wake Up & Say Something Positive!
    #214 ID:1843

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Professionalism

  • Whale Done! Response and the Four Steps Defined
    #215 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #216 ID:394

    How using specific language to describe a job well done encourages management performance.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #217 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #218 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • What Could Have I Done Differently?
    #219 ID:1877

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    Video Vignettes Leadership Management, Leadership, Assessing Performance

  • What Does a Mentor Do?
    #220 ID:1956

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • What is Mentoring?
    #221 ID:1955

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • When They Just Don't Care
    #222 ID:215

    Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

    Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

  • Who Benefits from Mentoring?
    #223 ID:1957

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • A Leader Is...™
    #224 ID:1803

    Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.

    Discussion Generators Leadership Leadership, Motivation, Learning Reinforcement

  • Civility Is…™
    #225 ID:1827

    Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

    Discussion Generators Diversity, Equity, Inclusion & Respect, Leadership, Personal Performance Workplace Civility, Communication, Inclusion & Equity, Respect, Learning Reinforcement

  • Coaching Is...™
    #226 ID:1544

    Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.

    Discussion Generators Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement

  • Corporate Culture Is...™
    #227 ID:1657

    Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

    Discussion Generators Leadership, Personal Performance Culture Commitment, Motivation, Professionalism, Culture Commitment, Onboarding, Learning Reinforcement

  • Credibility Is...™
    #228 ID:2009

    Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

    Discussion Generators Leadership, Personal Performance Leading, Leadership, Management, Professionalism

  • Engagement Is...™
    #229 ID:2196

    Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of engaging your employees.

    Discussion Generators Leadership Leading, Leadership, Management, Learning Reinforcement

  • Interviewing Is...™
    #230 ID:1498

    The reality is...hiring the right person is your most important responsibility. The right person is someone who has the skills to do the job, is motivated to do the job and can contribute effectively in your workplace. This thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.

    Discussion Generators Leadership Interviewing, Management, Hiring & Recruiting, Learning Reinforcement

  • Stephen Covey on Leadership
    #231 ID:456

    Need a leadership pick-me-up? A powerful series of thoughts and quotes about the principles of leadership.

    Discussion Generators Leadership Leadership, Motivation, Learning Reinforcement

  • Burst Of Energy
    #232 ID:1414

    The goal of this energizer is to keep participants motivated during the training.

    Activities Leadership, Personal Performance Energizer, Culture Commitment, Team Builder or Retention Aid

  • Dealing with Conflict: Common Fight, Flight & Freeze Responses
    #233 ID:1482

    Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.

    Activities Leadership, Personal Performance Conflict Resolution, Training Support, Training Activities, Training Ideas

  • Executive Overview
    #234 ID:548

    Help executives be knowledgeable and supportive of upcoming or ongoing training with a high-level overview.

    Activities Leadership, Personal Performance Leadership, Discussion Trigger, Culture Commitment

  • How Are We Doing?
    #235 ID:551

    Quick gap evaluation of skills related to a training topic

    Activities Leadership, Personal Performance Evaluation, Discussion Trigger, Assessment

  • Let's Party!
    #236 ID:464

    Quick, customizable activity to prepare people for upcoming training & create a motivating environment.

    Activities Leadership, Personal Performance Training Support, Discussion Trigger, Culture Commitment, Energizer or Team Builder

  • Paths to Success
    #237 ID:547

    Focus on goal-setting for the training session

    Activities Leadership, Personal Performance Motivation, Team Builder, Discussion Trigger, Assessment

  • Ready. Set. Go!
    #238 ID:1415

    Use this activity to effectively gain a shared understanding of the purpose of the training. Use any Sollah Interactive short video (a SMART-START™ or meeting opener).

    Activities Leadership, Personal Performance Discussion Trigger, Energizer, Team Builder

  • Set The Mood
    #239 ID:1412

    This discussion trigger and energizer is intended to set the mood for the training session. Use any Sollah Interactive short video program (a SMART-START™ or meeting opener).

    Activities Leadership, Personal Performance Discussion Trigger, Training Support, Energizer or Team Builder, Team Builder or Retention Aid

  • So Many Choices, So Much at Stake: Choosing the Right Training Resource for Your Organization
    #240 ID:722

    Perspective paper on the topic of trainer selection.

    Activities Leadership Management, Change, Leadership, Discussion Trigger

  • Stand Up!
    #241 ID:1416

    This energizer is intended to refocus participants for continued learning. Use any one of the various Sollah Interactive short video programs (a SMART-START™ or meeting opener).

    Activities Leadership, Personal Performance Energizer, Training Support

  • Team Spark: Invest Time to Build Trust
    #242 ID:1572

    When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

    Activities Leadership, Personal Performance Collaboration, Team Builder, Discussion Trigger, Teamwork

  • Using Your Senses
    #243 ID:1413

    Participants will be made more fully aware of how things can be when everyone at the organization is on the “same page.”

    Activities Leadership, Personal Performance Culture Commitment, Training Support, Energizer or Team Builder

  • Discussion Card - Multigenerational Teams
    #244 ID:1636

    This fun, information-packed card provides a working across generations model (A.G.E.S. @ W.O.R.K.) and questions to address common generational-specific issues in the workplace. These cards are great for a quick training reminder or conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Generational Challenges, Diversity Dynamics, Leadership, Management, Inclusion & Equity, Team Builder, Respect, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement

  • Discussion Card: Coaching Others
    #245 ID:1800

    These easy-to-use cards provide a simple model (C.O.A.C.H.) along with thought-provoking questions on effectively coaching others in the workplace and beyond. These cards are great for a quick training reminder, mentor support or conversation starter.

    Discussion Cards Leadership, Personal Performance Coaching & Mentoring, Discussion Trigger, Training Support, Team Builder or Retention Aid, Collaboration, Learning Reinforcement

  • Discussion Card: Collaboration
    #246 ID:1785

    These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.

    Discussion Cards Leadership, Personal Performance Teamwork, Communication, Leadership, Management, Discussion Trigger, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Collaboration, Learning Reinforcement

  • Discussion Card: Developing Diversity Pipelines
    #247 ID:1983

    The similarities and differences in our workplace can strengthen the overall effectiveness of our organization when we develop diversity pipelines. These easy-to-use cards provide a simple model (B.U.I.L.D.) along with thought-provoking questions on recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Diversity Dynamics, Diversity Dynamics, Leadership, Management, Discussion Trigger, Hiring & Recruiting, Learning Reinforcement

  • Discussion Card: Difficult Conversations
    #248 ID:2014

    Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

  • Discussion Card: Diversity in Hiring
    #249 ID:1982

    When hiring employees, it's important to think about what happens after the hire - even during the hiring process. These easy-to-use cards provide a simple model (H.I.R.I.N.G.) along with thought-provoking questions on supporting each employee before/after the hire. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Hiring & Recruiting, Diversity Dynamics, Leadership, Management, Discussion Trigger, Interviewing, Hiring & Recruiting, Onboarding, Learning Reinforcement

  • Discussion Card: Diversity Recruiting
    #250 ID:1981

    Introduce managers' responsibilities related to recruiting and hiring practices. These easy-to-use cards provide a simple model (R.E.C.R.U.I.T.) along with thought-provoking questions on effectively recruiting with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Hiring & Recruiting, Diversity Dynamics, Leadership, Management, Discussion Trigger, Interviewing, Hiring & Recruiting, Learning Reinforcement

  • Discussion Card: Leadership
    #251 ID:2147

    Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Leadership Leading, Leadership, Management, Teamwork, Communication & Influencing, Learning Reinforcement

  • Discussion Card: Managing Diverse Teams
    #252 ID:1638

    These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Management, Diversity Dynamics, Leadership, Team Builder, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement

  • Discussion Card: Mentoring 101
    #253 ID:1795

    These easy-to-use cards provide a simple model (M.E.N.T.O.R.) along with thought-provoking questions on the power of effective mentoring. These cards are great for a quick training reminder, mentor support or conversation starter.

    Discussion Cards Leadership, Personal Performance Coaching & Mentoring, Leadership, Management, Discussion Trigger, Training Support, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Retention Aid, Learning Reinforcement

  • Discussion Card: Nonverbal Communication
    #254 ID:2097

    Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Leadership, Personal Performance Communication, Teamwork, Leading, Training Activities, Communication & Influencing, Learning Reinforcement

  • Discussion Card: Partnering with Community Organizations
    #255 ID:1985

    Finding diverse talent is key to positive growth - and using as many recruiting resources as possible - is key. These easy-to-use cards provide a simple model (L.O.C.A.L.) along with thought-provoking questions on working with community organizations to recruit and hire with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Hiring & Recruiting, Diversity Dynamics, Leadership, Management, Discussion Trigger, Learning Reinforcement

  • Discussion Card: Providing & Receiving Feedback
    #256 ID:1799

    These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.

    Discussion Cards Leadership, Personal Performance Evaluation, Communication, Interpersonal Skills, Leadership, Management, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement

  • Discussion Card: Recruiting Diverse Talent In-House
    #257 ID:1984

    Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Hiring & Recruiting, Diversity Dynamics, Leadership, Management, Discussion Trigger, Learning Reinforcement

  • Discussion Card: Recruiting Sources
    #258 ID:1986

    Finding and recruiting diverse talent takes time, creativity and patience - but the work is worth it! These easy-to-use cards provide a simple model (S.O.U.R.C.E.) along with thought-provoking questions on sources for recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Hiring & Recruiting, Diversity Dynamics, Leadership, Management, Inclusion & Equity, Discussion Trigger, Hiring & Recruiting, Learning Reinforcement

  • Discussion Card: The Impact of Filters
    #259 ID:2010

    Filters come from your background, choices and life experiences. We all have them. These easy-to-use cards provide a simple model (F.I.L.T.E.R.) along with thought-provoking questions on better understanding your personal filters. Great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Diversity Dynamics, Leadership, Management, Inclusion & Equity, Respect, Discussion Trigger, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Learning Reinforcement

  • Discussion Card: Understanding Stereotypes
    #260 ID:2011

    Understanding stereotypes means seeing where assumptions are based on a person belonging to a certain group of people. These easy-to-use cards provide a simple model (U.N.F.A.I.R.) along with thought-provoking questions on better understanding & addressing stereotypes in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Diversity Dynamics, Leadership, Management, Inclusion & Equity, Respect, Discussion Trigger, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Learning Reinforcement

  • Discussion Card: Working with Transgender Colleagues
    #261 ID:1798

    These easy-to-use cards provide a simple model (G.E.N.D.E.R.) along with thought-provoking questions for creating a respectful and inclusive workplace. These cards are great for a quick training reminder or conversation starter.

    Discussion Cards Diversity, Equity, Inclusion & Respect, Leadership Gender Identity, Diversity Dynamics, Leadership, Management, Inclusion & Equity, Discussion Trigger, Training Support, Culture Commitment, Team Builder or Retention Aid, Learning Reinforcement

  • Peer Today, Boss Tomorrow™ Game
    #262 ID:895

    A fun and interactive way to help new managers promoted from within get up to speed fast.

    Training Reinforcement Leadership Leading, Communication, Interpersonal Skills, Professionalism

  • After the Hire - Program Introduction
    #263 ID:1883

    Retaining valued employees is one of the major challenges facing organizations today and in the future. With a tight labor market and our competitive environment, retaining our good employees is one of the most important efforts we can make as managers. Not only must we find and hire great employees, we have to work hard to keep them.

    Video Introduction Leadership Management, Leadership, Assessing Performance

  • Bury My Heart at Conference Room B - Program Opening
    #264 ID:57

    Introducing pervasive myths that get in the way of true leadership.

    Video Introduction Leadership Leadership, Change, Communication, Motivation, Professionalism, Leading

  • Coaching for S.A.L.E.™ Success: Program Introduction
    #265 ID:596

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    Video Introduction Leadership Sales & Service, Interpersonal Skills, Coaching & Mentoring

  • Conflict 101™ - Conflict Strategy Overview
    #266 ID:1965

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

    Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Courage 2 Coach™ - Program Introduction/Model
    #267 ID:1721

    This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

    Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Professionalism, Problem Resolution

  • Get the Whole Picture™ - Introduction
    #268 ID:437

    Introduction to advanced behavior-based interviewing techniques

    Video Introduction Leadership Interviewing, Leadership, Professionalism

  • Introduction to the FMLA (Family Medical Leave Act)
    #269 ID:1529

    The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.

    Video Introduction Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

  • Legal Briefs™ Substance Abuse - Program Introduction
    #270 ID:181

    Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.

    Video Introduction Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Legal Briefs™ The ADA - Program Introduction
    #271 ID:189

    As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.

    Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Legal Briefs™ Workplace Privacy - Program Introduction
    #272 ID:196

    How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.

    Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Legal Briefs™ Workplace Violence - Program Introduction
    #273 ID:203

    Preventing workplace violence begins with manager awareness.

    Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

  • Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)
    #274 ID:272

    Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

    Video Introduction Ethics & Compliance, Leadership Conflict Resolution, Compliance, Leadership

  • Let's T.A.L.K.™ - Program Opening/T.A.L.K. Model Explained
    #275 ID:210

    Explanation of the T.A.L.K. communication model for handling performance appraisal discussions. Great primer for managers needing help with key communication interactions.

    Video Introduction Leadership Management, Compliance, Professionalism

  • Mentoring 101™ - The Basics: Program Introduction
    #276 ID:1959

    Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.

    Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • Once and For All: Program Introduction
    #277 ID:1875

    The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

    Video Introduction Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • The Extraordinary Leader - Program Opening/Perspectives
    #278 ID:80

    Real people expressing concerns and insight into what it takes to become a leader

    Video Introduction Leadership Leadership, Change, Communication, Motivation, Interpersonal Skills, Management, Professionalism

  • The Three Dimensional Interview - Program Introduction
    #279 ID:346

    Provides insight and introduces pertinent concepts on interviewing technique.

    Video Introduction Leadership Interviewing, Change, Leadership, Professionalism, Hiring & Recruiting

  • Whale Done! - Program Introduction with Ken Blanchard
    #280 ID:380

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy
    #281 ID:386

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Bury My Heart at Conference Room B - Program Wrap Up/Close
    #282 ID:64

    Perspective on the difference between a manager's responsibility to the organization and the leader's responsibility to himself or herself.

    Video Summary Leadership Leadership, Change, Communication, Motivation, Leading

  • Coaching for S.A.L.E.™ Success: Program Conclusion
    #283 ID:597

    Program summary for Coaching for S.A.L.E. Success.

    Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Coaching & Mentoring

  • Conflict 101™ - The Bottom Line
    #284 ID:1966

    There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

    Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Courage 2 Coach™ - Program Conclusion / The Bottom Line
    #285 ID:1722

    This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!

    Video Summary Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Professionalism

  • FMLA - Benefits of the Family Medical Leave Act
    #286 ID:1530

    It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.

    Video Summary Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

  • It's the Law™ - Program Conclusion
    #287 ID:138

    Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.

    Video Summary Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism

  • Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
    #288 ID:179

    Reviews the actions for legal hiring practices.

    Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Let's T.A.L.K.™ - Program Conclusion/T.A.L.K. Model Review
    #289 ID:216

    Review of the key strategies for positive and productive performance reviews. Provides insight on the powerful T.A.L.K. model - reinforcing how to use it effectively.

    Video Summary Leadership Leadership, Communication, Interpersonal Skills, Professionalism, Assessing Performance

  • Once and For All: Program Summary
    #290 ID:1876

    Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?

    Video Summary Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • The Extraordinary Leader - You Can Make An Extraordinary Difference
    #291 ID:87

    Review of the keys to becoming an extraordinary leader and why it is important.

    Video Summary Leadership Leadership, Change, Communication, Motivation, Interpersonal Skills, Professionalism

  • The Three-Dimensional Interview - Program Summary
    #292 ID:350

    Review of how to prepare,conduct and evaluate an effective three-dimensional interview.

    Video Summary Leadership Management, Change, Professionalism

  • Three Actions to Promote a Drug-Free Workplace
    #293 ID:187

    Review of the main actions which promote a drug-free workplace.

    Video Summary Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Three Actions: Managing to Get It Right
    #294 ID:201

    Reviews the appropriate actions to handle workplace privacy.

    Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Three Practical Actions for Reducing Liability and Keeping the Workplace Safe
    #295 ID:209

    Review of actions managers can take to prevent workplace violence and reduce liability.

    Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

  • Whale Done! - Program Summary (Building Relationships)
    #296 ID:384

    Review of Whale Done! approach; building relationships to get positive results.

    Video Summary Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • What You Need to Know - Five Actions for Staying Out of Court
    #297 ID:194

    Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act

    Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • AWOL Paul
    #298 ID:640

    When privacy and productivity clash

    Case Studies Leadership Management, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect, Workplace Privacy

  • Burn Out (Manager)
    #299 ID:661

    Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

    Case Studies Leadership Motivation, Communication, Interpersonal Skills, Management

  • Case Study & Branching Exercise: Goal Setting (Manager)
    #300 ID:2145

    You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.

    Case Studies Leadership Goals and Goal Setting, Leadership, Management, Discussion Trigger, Leading, Learning Reinforcement