Search Video Library for: Leadership
You're Doing a Great Job, But...
A tough conversation with a top performer can be difficult, especially when you really do need to ask that person to step up and give you a little more. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own. Sometimes it takes a little longer, but the results are definitely worth it.
Everyday Leadership™ One For The Ages
Our workplace is full of employees with valuable life experiences and ideas. It's important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. Everyone has value, no matter their age.
Discussion Card: Checking the Relationship
Having active and respectful discussions are paramount to creating working relationships based on inclusive and trust. These easy-to-use cards provide a simple model (R.A.P.P.O.R.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Everyday Leadership™ There's More We Can Do
Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.
Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions
Dreading that difficult discussion with an employee or coworker who just isn't engaged or performing as expected? These easy-to-use cards provide a simple model (T.A.L.K.) along with thought-provoking questions on starting those tough conversations. Great for a quick training reminder, reinforcement or as a discussion generator.
Discussion Card: Listening by Creating Space
Having active and respectful discussions are essential components of an inclusive and innovative workplace. These easy-to-use cards provide a simple model (S.P.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Peer Today, Boss Tomorrow™
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
E•Z START™ Engaging Others
Engaged employees are not just those who are excited to come to work every day – they are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success. This E•Z START™ is geared towards all managers/leaders within your organization. Total Discussion Time: 30-60 Minutes
E•Z START™ Resolving Workplace Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict. But, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. This E•Z START™ is geared towards all employees within your organization - helping them recognize the importance of maintaining a civil, respectful and inclusive workplace. Total Discussion Time: 30-60 Minutes
Legal Briefs™ Substance Abuse: Creating & Maintaining a Drug-Free Workplace
You suspect an employee is “under the influence” while on the job. How do you deal with the situation without putting the organization at risk of a costly lawsuit? This program helps managers deal with the tough problems involving substance abuse in the workplace. Help your managers legally maintain a safe, drug-free work environment onsite and off.
Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination
This updated program provides answers to several of the most common questions managers struggle with concerning harassment and discrimination. • What is included under Federal or State Law as Harassment? • What should I do when an issue is reported to me? • What are my responsibilities related to the individuals affected by the report? • Can I be sued if I don’t respond appropriately? In addition, the program provides managers with four specific actions they can take to help ensure they keep themselves and your organization in compliance with the law. It's specifically designed to cut through the legal jargon to provide clear and concise information in terms that everyone can understand.
Managing Essentials™ Hygiene Problems
Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Legal Briefs™ Workplace Violence: Keeping Your Workplace Safe
No organization wants its name on the front page when the headline involves workplace violence. This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry outbursts, dealing with employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.
Managing Essentials™ Be More Assertive
You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Communicating Plans for a Change
Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Consistently Late for Work
You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Disability Discrimination
An employee comes to you and complains that she or he has been subject to disability discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Doesn't Interact Well With Others
You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to address it... effectively and thoroughly. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Employee Doesn't Understand Expectations
You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Employee Will Not Work Extra Hours
You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.