Search Video Library for: Leadership
Public Display (Union Flyers)
This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Recognizing & Stopping Harassment (from Legal Briefs™)
When it comes to preventing workplace harassment and discrimination, you need to recognize it... and quickly. This video outlines how to recognize and stop both.
Recruiting & Hiring (from It's the Law™)
When it comes to recruiting and hiring, there's a lot you need to know as a manager - unless of course you want to spend the next the next couple of years working with me to try to justify your actions to a jury. A variety of state, federal, and local laws impact how you recruit, hire, and promote people. The best way to ensure that everything is on the up and up is to make sure that every decision is based on the person's ability to do the job!
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Repeat the Question (Interviewing Tips)
Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they had to deal with a difficult customer.
Return to the Target of the Question (Interviewing Tips)
Explanation of the probing strategy of returning to the target of the question
Seek Contrary Evidence (Interviewing Tip)
Explanation of the probing strategy of seeking contrary evidence.
Shamu Special
Review of the power of positive relationships.
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace
Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Substance Abuse: Appropriate Action
Dealing appropriately with unprofessional behavior caused by substance abuse.
Substance Abuse: Detection
Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.
Substance Abuse: Intervention
How to legally intervene when a manager suspects substance abuse.
Substance Abuse: Staying Focused on the Issue
The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.
Substance Abuse: Testing
The importance of communicating and enforcing employee drug testing policies is outlined in this short video.
Team Troubles? (The 'Fight' Approach to Conflict)
Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.