Search Video Library for: Diversity, Equity, Inclusion & Belonging, Communication

Discussion Card: Starting Conversations with Grace

Discussion Card: Starting Conversations with Grace

Need to have a serious talk with an employee or front-line staff? Having the tough workplace discussions are never easy. These easy-to-use cards provide a simple model (G.R.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions... effectively and with respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Discussion Card: Understanding Intent vs. Impact

Discussion Card: Understanding Intent vs. Impact

Having the tough workplace discussions are never easy. Opening up the proper lines of communication (getting your intent and impact across) to discuss the 'not-so-easy' stuff is essential to properly address them. These easy-to-use cards provide a simple model (I.M.P.A.C.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Communication & Influencing, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

We Need to M.E.E.T. Program Summary

We Need to M.E.E.T. Program Summary

Review of the M.E.E.T. communication model and how to find common ground.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Management, Professionalism

You Call That a Presentation?

You Call That a Presentation?

When generational differences impact communication and presentation styles.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

Explanation of the M.E.E.T. model as a respect-building communication tool

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.

Video Introduction Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review

M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review

Review of the M.E.E.T. communication model.

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.

Video Summary Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Just an Expression

Just an Expression

Dealing with disrespectful comments by coworkers

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

Religion at Work

Religion at Work

How to address prayer in the workplace

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Little People

The Little People

When a leader uses demeaning language

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

The Future of Work™ Generations in the Workplace

SOLLAH EXCLUSIVE!

Each generation brings its own unique work styles and expectations to the workplace, based on common experiences many of them share. Generational influences - like parenting styles, the pandemic, war, the economy, global impacts, popular culture and other defining moments or events - contribute to generational characteristics that are brought into the workplace. To have an inclusive workplace, you have to be intentional and willing to listen to others, gain perspectives, and make adjustments, with the ultimate goal of staying connected… across generations.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging, Leadership Generational Challenges, Psychological Safety, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership

M.E.E.T. on Common Ground™ - Speaking Up for Respect in the Workplace

Promote personal responsibility for creating respectful work environments. This program approaches sensitive issues without shame, blame or negative stereotyping and will show your employees where respect for differences makes common sense. Put into practice, this program can help improve the communication and relationships in your workplace.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Onboarding, Professionalism, Respect / Respectfulness, Workplace Civility

Generations: M.E.E.T. for Respect in the Workplace™ (For Employees)

With workers from multiple (up to 5) generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multi-age workforce.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Unconscious / Hidden Bias

Another Look: Defining Respect in Healthcare™

Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

Me Jing Or Ma Jong? Avoiding Stereotypes

A focus on the concept of assistance within a diversity context and the importance of avoiding stereotypes (and bias - conscious or unconscious) in the workplace.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias

Discussion Card: During the Conversation

Discussion Card: During the Conversation

We all know that having a difficult discussion can be hard. It's important to watch out for key indicators during that conversation. This includes ground rules, verbal and non-verbal cues, and so much more! These easy-to-use cards provide a simple model (D.U.R.I.N.G.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Everyday Diversity™ I Can Hear You!

Everyday Diversity™ I Can Hear You!

People with disabilities live normal happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, but be willing to offer if it is desired.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness

M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect

M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect

Enforcing a zero tolerance policy can put managers and supervisors in a tough position. With no gray areas, second chances or margins for error, they must handle each situation properly to avoid legal repercussions for themselves and their organizations. This program adapts the M.E.E.T. approach to help managers and supervisors deal with zero tolerance situations respectfully, legally and consistently.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Open Mind, Open World: Improving Intercultural Interactions™

Open Mind, Open World: Improving Intercultural Interactions™

Boost productivity by developing cultural capability! In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Professionalism

I Didn't Understand One Word

I Didn't Understand One Word

Dealing with language barriers in the workplace

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Is This Any Way to Run a Hospital?

Is This Any Way to Run a Hospital?

Dealing with culturally-insensitive remarks.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Use Generalities as an Opportunity to Ask for a Specific Example

Use Generalities as an Opportunity to Ask for a Specific Example

How would you probe when the interviewee gives general responses to your questions? Consider Probes For A Specific Example: "Tell me what you did when you helped a specific person get organized?" "Describe what you did to make one meeting really effective for getting organized?" "Give me an example of a time when a good worker’s complaint helped you improve organization?" "When did you use the computer system to improve organization?"

Video Vignettes Diversity, Equity, Inclusion & Belonging Management, Communication, Effective Leadership, Professionalism

You Should See Her Qualifications

You Should See Her Qualifications

When gender stereotypes impact trust and working relationships

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Discussion Card: Multicultural Customer Service

Discussion Card: Multicultural Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Customer Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Generations - Program Opening/Generations & M.E.E.T. Model Explained

Generations - Program Opening/Generations & M.E.E.T. Model Explained

Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills

Case Study: Using Crude Language in the Workplace

Case Study: Using Crude Language in the Workplace

Stereotyping / Why words matter in the workplace.

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Global Diversity: Experience an Open World

International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

Discussion Generators Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism

Discussion Card: After the Conversation

Discussion Card: After the Conversation

So you've had a difficult discussion with an employee, direct report, staff member... what's next? Things like action items, open issues, follow-up and more! These easy-to-use cards provide a simple model (A.F.T.E.R.) along with thought-provoking questions on effective ways to follow-up with a tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Discussion Card: Before the Conversation

Discussion Card: Before the Conversation

Having a difficult discussion is hard. Though it must be done to get to resolution, you must be prepared. That includes understanding ground rules and preparing yourself mentally (working through a checklist). These easy-to-use cards provide a simple model (B.E.F.O.R.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Discussion Card: Purpose of the Talk

Discussion Card: Purpose of the Talk

It's not always easy having workplace discussions - whether to simply gather information or to tackle a tough situation. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (T.H.E.C.H.A.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Everyday Diversity™ Are You Speaking English?

Everyday Diversity™ Are You Speaking English?

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Customer Service, Diversity Dynamics, Respect / Respectfulness

Group or Individual: Which Motivates You?

Group or Individual: Which Motivates You?

How cultures from around the world look at motivation differently.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Hierarchy or Equality: Do you know where you stand?

Hierarchy or Equality: Do you know where you stand?

How respect is defined differently in varying cultures around the world.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

High Risk or Low Risk: What's your comfort level?

High Risk or Low Risk: What's your comfort level?

How uncertainty and ambiguity impacts work decisions and team relationships.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Task or Relationship: Which Comes First?

Task or Relationship: Which Comes First?

Learn how people from different cultures work together... productively.

Video Vignettes Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Why Don't They Just Speak English?

Why Don't They Just Speak English?

Understanding how “diversity moments” can be created by cross-cultural miscommunication and misunderstandings.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Compliance, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Tips for Working with Every Generation

Tips for Working with Every Generation

Want a quick summary of proven tips for working effectively with ANY generation? This is the handout for you! Everyone wants to be treated with respect—and recognize that respect might look and feel different, based on differing experiences and perspectives.

Activities Diversity, Equity, Inclusion & Belonging Communication, Discussion Trigger, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness, Retention Aid, Training Support

Diversity 201™ - Program Summary

In order to leverage our organization’s diversity, we must create an environment where all voices can be heard and valued. That’s the basis of equity and inclusion… and it’s everyone’s responsibility. Difficult diversity dynamics will happen… but we can make our workplace more caring, engaging, and respectful when we put equity and inclusion in action!

Video Summary Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Workplace Civility

Working on Diverse Teams (Pocket Guide)

We've taken ten of our best-selling discussion cards and created a pack of powerful, poignant and easy-to-use triggers for getting diversity, equity and inclusion conversations started! Each of the ten cards provides a simple model along with thought-provoking questions on various topics that will drive team cohesiveness. These cards are great for a quick training reminder, reinforcement, performance management or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Teamwork, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

My Grandpa's Name Is Charlie

Generational preferences regarding communication and management; the communication gap between a young manager and an older subordinate.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Saturday's Just Another Day

When personal goals negatively impact team members; how generational differences impact views of work/life balance.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Create A Blueprint - A Quick Conversation

Create A Blueprint - A Quick Conversation

When constructing a skyscraper, it is of the utmost importance to have properly designed and vetted blueprints. These blueprints serve as the authoritative guide to the thousands of decisions that must be made in order to construct a working, unified building. Much like the construction of a skyscraper, the task of starting a new diversity initiative requires a carefully drawn up blueprint, or diversity strategy, that provides the ultimate vision for the company.

Activities Diversity, Equity, Inclusion & Belonging Discussion Trigger, Collaboration, Communication, Diversity Dynamics, Inclusion / Equity / Belonging

Discussion Card: Conversations Across the Race Divide

Discussion Card: Conversations Across the Race Divide

Discussing race and racial inequities in the workplace can be tough... but it's a conversation that needs to take place. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (D.I.V.I.D.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Racial Equity, Communication & Influencing, Conflict Resolution, Discussion Trigger, Respect / Respectfulness

Discussion Card: Having Brave Conversations

Discussion Card: Having Brave Conversations

With a diverse workplace can come unique and interesting tension. When that tension grows into real issues, it's time to have a brave conversation. These easy-to-use cards provide a simple model (B.R.A.V.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Conflict Resolution, Communication & Influencing, Discussion Trigger, Inclusion / Equity / Belonging

Discussion Card: The Power of Recovering

Discussion Card: The Power of Recovering

When we say (or do) something that negatively impacts a co-worker, it's often hard to know what to do to mend the relationship. Recovering a relationship is important to moving past the issue(s). These easy-to-use cards provide a simple model (R.E.C.O.V.E.R.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Emotional Intelligence, Communication, Communication & Influencing, Discussion Trigger, Inclusion / Equity / Belonging

Discussion Card: Checking the Relationship

Discussion Card: Checking the Relationship

Having active and respectful discussions are paramount to creating working relationships based on inclusive and trust. These easy-to-use cards provide a simple model (R.A.P.P.O.R.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Respect / Respectfulness, Communication & Influencing, Discussion Trigger, Effective Leadership

Discussion Card: Listening by Creating Space

Discussion Card: Listening by Creating Space

Having active and respectful discussions are essential components of an inclusive and innovative workplace. These easy-to-use cards provide a simple model (S.P.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Respect / Respectfulness, Communication & Influencing, Discussion Trigger, Effective Leadership, Respect / Respectfulness

F.A.I.R. in Action™ for Managers

F.A.I.R. in Action™ for Managers

Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results. This follow-up program teaches employees how to be fair and culturally competent in real-life workplace situations by applying the F.A.I.R. approach.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Respect / Respectfulness

She's Old News; He's Too Green

She's Old News; He's Too Green

Impact of age bias on workplace relationships and team productivity.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Do I Have to Spell It Out?

Do I Have to Spell It Out?

When generational communication differences cause misunderstandings about work requirements and work/life balance

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Guess What I Heard

Guess What I Heard

The negative impact of passing along gossip and rumors about coworkers

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service

Hey, It's Just a Joke!

Hey, It's Just a Joke!

Impact of inappropriate humor on perceptions and workplace relationships.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness, Workplace Civility

I Don't Understand

I Don't Understand

An employee has difficulty helping a patient due to a language barrier.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Respect / Respectfulness

I Just Don't Fit In...

I Just Don't Fit In...

How language barriers and occupational jargon can create exclusiveness within the workplace.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service

It Was in the Paper

It Was in the Paper

Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.


Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

It's Intolerable

It's Intolerable

Impact of offensive figures of speech on workplace relationships.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

M.E.E.T. Zero Tolerance - Program Summary

M.E.E.T. Zero Tolerance - Program Summary

Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

She's Just a Kid

She's Just a Kid

Workplace stereotyping based on age.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service, Unconscious / Hidden Bias

An Ally Is...™

An Ally Is...™

An ally is the friend we all need sometimes. Someone who supports others…those outside of the majority. This short, yet powerful video sums up the key qualities of being an ally.

Discussion Generators Diversity, Equity, Inclusion & Belonging Gender Identity, Active Bystander / Ally, Communication, Learning Reinforcement, Professionalism, Respect / Respectfulness

Summary of M.E.E.T.™ in Action

Summary of M.E.E.T.™ in Action

Handout - We need to be aware of generational differences and ways to work successfully in a multi-generational workplace. The M.E.E.T.™ model helps us communicate effectively and build a respect-filled workplace where people of all generations can do their best work.

Activities Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Discussion Trigger, Diversity Dynamics, Generational Challenges, Retention Aid, Training Support

Working With All Generations

Working With All Generations

Based on several interactive case studies on generations, this training activity gives each person in the session an opportunity to practice using the M.E.E.T.™ model to help us communicate effectively.

Activities Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Culture Commitment, Generational Challenges, Interpersonal Skills, Retention Aid, Training Support

Be Willing to Listen – Workplace Mini Poster

Be Willing to Listen – Workplace Mini Poster

Powerful tips for working on diverse teams. This easy-to-use mini poster presents action steps and simple questions to trigger thoughts around the power of simply listening to others from an inclusive and respect-driven perspective. When you are willing to listen to others, you'll understand where they are coming from. Also available in a healthcare version.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Discussion Trigger, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Another Look - Introduction

Another Look - Introduction

Introducing the impact of hidden bias on thoughts and actions

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Professionalism

Managing Generations/Program Opening/M.E.E.T. Model Explained

Managing Generations/Program Opening/M.E.E.T. Model Explained

Explains the M.E.E.T. communication model in the context of managing generations in the workplace.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Management, Professionalism

We Need to M.E.E.T. - Program Introduction

We Need to M.E.E.T. - Program Introduction

Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

F.A.I.R. in Action - Conclusion

F.A.I.R. in Action - Conclusion

Summary of feedback,assistance,inclusion and respect in action

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

Managing Generations - Program Closing/"Getting It Right Together!"/M.E.E.T. Model Review

Managing Generations - Program Closing/"Getting It Right Together!"/M.E.E.T. Model Review

Review of M.E.E.T. model and key points about generations working together for respect in the workplace.

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Company Outing

The Company Outing

Being respectful of religious diversity

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Locker Room

The Locker Room

Dealing with questions during a coworker's gender reassignment process

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Wedding

The Wedding

An openly gay coworker sharing his/her wedding plans at the office

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

What is a Generation?

What is a Generation?

Article Summary: A “generation” is defined as a group of people born and living about the same time. Within each generation, its members share values, behaviors and work ethics that have been shaped by the economic, social and political climates in which they come of age.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Discussion Trigger, Generational Challenges, Inclusion / Equity / Belonging, Training Support

M.E.E.T. on Common Ground™ Key Tags (10-pack)

M.E.E.T. on Common Ground™ Key Tags (10-pack)

Just Added! A terrific way to reinforce the M.E.E.T. on Common Ground message and model. These new, laminated key tags feature the M.E.E.T. on Common Ground title on the front and the MEET model on the back.

Tools & Take Aways Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Onboarding, Professionalism, Respect / Respectfulness

SMART-START™ Generations: Bridging the Gap

SMART-START™ Generations: Bridging the Gap

An emotion-provoking video that uses music, text and graphics to inspire a discussion about the generational differences we encounter every day.

Meeting Openers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Generational Challenges, Interpersonal Skills, Effective Leadership, Management

SMART-START™ Respect: It Just Takes a Little Respect

SMART-START™ Respect: It Just Takes a Little Respect

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about respect and inclusion in the workplace.

Meeting Openers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Diversity 101™ Leveraging the Power of Inclusion, Equity & Respect

Our Best-Selling DEIB Program! An inclusive workplace doesn't need to be elusive! As organizations and customer bases become increasingly diverse, it is important for employees to be able to engage and work through differences in a positive manner that supports productivity, teamwork and customer satisfaction. This best-selling program addresses the “respect and inclusion” component of diversity – from the employee’s perspective. Topics include: unconscious (hidden) bias, cultural competence, diversity moments, gender & gender identity, rumors & gossip, joking and improper expressions.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Onboarding, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

TrainingBytes® Are You Giving 110%?

Inclusion is making sure everyone has an opportunity to fully participate in the workplace – to be on the team. Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.

TrainingBytes® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Psychological Safety, Communication, Diversity Dynamics, Reducing Stress (Work & Life)

TrainingBytes® Please Call Me Jessica, Not Bill™

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real. When discussing with and supporting (being an ally) an employee or co-worker going through the transition, the bottom line and key to personal and team success is simple... it all comes down to respect. This powerful video captures the emotion and fears of a transitioning employee.

TrainingBytes® Diversity, Equity, Inclusion & Belonging, Leadership Respect / Respectfulness, Active Bystander / Ally, Communication, Discussion Trigger, Gender Equity, Gender Identity, Inclusion / Equity / Belonging

Diversity 101™ Don't Know What You Got

Biases are real and we all have ‘em. Our biases describe both positive and negative mindsets towards individuals and groups. There a lot to such a little word. Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or group they belong to.

Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

Diversity 101™ Seriously, At Work?

Gender and gender identity continue to present significant challenges due to strongly held traditions, beliefs and values. We need to be sure to watch out for double standards - such as, norms or “rules” applied to some groups and not to others.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Diversity 101™ Merge Ahead

Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance. This can be a significant challenge when organizations merge, especially when they’re in different locations.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Five Completely Sane People

It's sometimes tough bringing a group of diverse and free-thinking individuals together on a team - and expect them to immediately gel. This video demonstrates the work needed to get the best from a multi-generational team. Includes varying views of appropriate business etiquette.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness, Teamwork

How to Better Understand Generation Y!

This short animated video is a fun way to understand the newest generation in the workplace - Generation Y (also known as the Millennials).

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Generational Challenges, Interpersonal Skills, Management, Onboarding, Professionalism, Respect / Respectfulness

Out With the Old, In With the New!

This is a terrific and poignant scenario showing the technology gap between generations.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

Your Path to Success™ (The Complete Series)

Your Path to Success™ (The Complete Series)

Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Personal Improvement, Collaboration, Communication, Effective Leadership, Professionalism

Your Path to Success™ Respecting Others

Your Path to Success™ Respecting Others

Being cooperative and respectful are probably two of the most important things we can do to really excel on the job. Just being able to get along with people is one of the most important skills any of us bring to the workplace. It means getting to know your colleagues and co-workers; making the effort to gain the respect and support of the people you work with.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism

Managing Generations: M.E.E.T. for Respect in the Workplace™

Managing Generations: M.E.E.T. for Respect in the Workplace™

Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias

I Can't Do Anything Right

I Can't Do Anything Right

Accommodating religious differences in the workplace.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Straight TALK™ - A Spotlight on Generations in the Workplace

Straight TALK™ - A Spotlight on Generations in the Workplace

Misunderstanding. Frustration. Conflict. All of these words describe the feelings of employees and team members in a workplace that now employs four generations. This new Straight TALK™ series focuses on the definition and common issues around our multi-generational workforce. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Unconscious / Hidden Bias

Civility Is…™

Civility Is…™

Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

Discussion Generators Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Workplace Civility, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

F.A.I.R. in Action - Program Introduction

F.A.I.R. in Action - Program Introduction

Build inclusion and cultural competency in the workplace. An introduction to the F.A.I.R. in action model.

Video Introduction Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Communication, Compliance, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Management, Professionalism

Generations - Program Closing/M.E.E.T. Model Review

Generations - Program Closing/M.E.E.T. Model Review

Review of M.E.E.T. model and key points about treating all generations with respect

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Management, Professionalism

Discussion Card: Creating a Respectful & Inclusive Workplace

Discussion Card: Creating a Respectful & Inclusive Workplace

These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discussion Trigger, Diversity Dynamics, Learning Reinforcement, Problem Resolution, Respect / Respectfulness

Info Brief: Religious Terminlogy & Information

Info Brief: Religious Terminlogy & Information

When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness