Search Video Library for: Retail & Hospitality
M.E.E.T.: Breaking New Ground™ - Program Opening/M.E.E.T. Model
Explanation of the M.E.E.T. model as a respect and inclusion tool.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
FMLA - Benefits of the Family Medical Leave Act
It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.
Harassment & Discrimination: The Bottom Line
Harassment and discrimination is still not just about sex anymore. And you know what... It shouldn't be. Because we all have a right to come to work and have it be a place where we're respected, where we're treated fairly, where we can focus on our work and do a good job.
L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary
Review of the L.E.A.D. model and how it can be used to reinforce ethical conduct and code of conduct policies.
M.E.E.T.: Breaking New Ground™ - Program Conclusion/M.E.E.T. Model Review
A concise review of the M.E.E.T. model.
Preventing Retaliation - It's Up to Us!
Review of key actions managers can take to prevent retaliation in the workplace.
Retaliation - An Overview for Employees
Retaliation in the workplace is wrong. And illegal. This quick video provides salient facts that help reinforce the business case for preventing retaliation.
Retaliation - An Overview for Managers
Salient facts that help reinforce the business case for preventing retaliation.
Three Actions to Promote a Drug-Free Workplace
Review of the main actions which promote a drug-free workplace.
Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior
Review of M.E.E.T. communication model and how to stay compliant when dealing with unacceptable workplace behavior.
Winter Walking™ Program Conclusion
Whether walking outside on snowy or icy paths (or even walking inside just after being outside) can be tricky. If you do fall, there are techniques that will lessen the risk of being injured.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Case Study & Branching Exercise: Highly Critical (Manager)
You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study & Branching Exercise: Overwhelmed! (Manager)
You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study – I Need Help! I’m Afraid of My Spouse (Manager)
This exercise leads to a discussion about violence in the workplace.” The Q&A-based format helps participants look at the intruder response topic addressing the highest risk demographic of estranged spouses committing violent acts in the workplace (32% of workplace violence incidents are homicides against women).
Case Study – It’s Not MY FAULT! (Manager)
You're a manager. Over a year ago, an employee was hired to assist you. Since that time, you have noticed that this employee’s work is consistently below expected standards. Every time you try to counsel this employee on improving results, the employee overreacts and blames someone else for their sub-standard performance....
Case Study – Why Diversity, Why Now? (Employees)
This case study is designed to help participants discover that diversity encompasses more than what they may realize on both a personal and professional level. Read through this case study and answer the questions at the end.
Case Study – Why Diversity, Why Now? (Managers)
This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.
Case Study: Inside Job (employee)
Using company information for personal gain
Case Study: Short Fuse (employee)
Aggressive and threatening comments on the job
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
Community Outreach
How postings in an office can be considered offensive.
Consenting Adults
When coworkers begin dating one another
Cyber Bully
Bullying through social media is discussed in this case study.
Dysfunctional Teams
Dealing with team conflict
Good Enough
Not meeting expectations on the job
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
Helping Hands
When there is disagreement on how work gets done
I Beg Your Pardon
Unprofessional hygiene practices
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
I Deserve It
Not performing up to expectations
I Wish My Manager Would Just...™ Discussion Book (10 pack)
Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Manager Bully
What to do when you think a coworker is being bullied
Old Yeller
What to do when a manager loudly insults employees
Pay Day Loan
When does "borrowing" become "stealing"?
Promises, Promises
Over-promising and under delivering.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Shared Resources
When a colleague monopolizes shared resources
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Teamwork
What is an "unfair advantage" when you are up for a promotion?
The Assistant
Insubordination and unprofessional behavior
The Blogger
Dealing with a coworker who discloses company information through a personal blog
The Business Trip
Ethical use of an expense account
The Clockers
What happens when coworkers clock in and out for others?
The Company Outing
Being respectful of religious diversity
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
The Honeymooners
When a same-sex couple gets married
The Locker Room
Dealing with questions during a coworker's gender reassignment process
The Lurker
When does behavior become harassing?
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
The Wedding
An openly gay coworker sharing his/her wedding plans at the office
Trouble at Home
Workplace privacy and performance
Twitter Jitters
Dealing with employees who disclose confidential information through social media
Union Fliers
How to handle the possibility of union organization
Weighty Issues
Physical appearances and job requirements
What's Best for the Company
Dealing with sensitive and confidential issues while in the interviewing/hiring process.
What's the Harm?
Dealing with confidential information
Work-Life Imbalance
Competing priorities and lack of time
Would You Like Any Dessert?
Reinforcing a policy with an employee who believes you are friends.
Article: Everyone Needs a Coach
Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.
Article: Finding Balance
Everyone I know struggles to balance their work and home lives. No, wait a minute. That’s not true. My retired friends seem to have it down pat. The rest of us juggle, patch, negotiate, apply a temporary fix here and there. This isn’t very satisfying. In short, we feel as if we’re not doing justice to our careers or to our families and friends.
Article: Full Plate
The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.
Article: Generations Apart
A fun and interesting article about younger employees - from the perspective of a Baby Boomer. Honest thoughts and interesting stereotypes are discussed. Will some generation-based attributes still annoy us? Sure they will. Can we work through those problems? We can if we choose to do so.
Article: Getting Creative
What inspires you to create? When I ask my clients and workshop attendees this question, I’m usually met with a pause, possibly accompanied by a blank stare and a tendency to search for something shiny to focus on. Most of us aren’t used to thinking about this question, and it makes us uncomfortable. We aren’t sure we really are creative.
Article: Getting Enough Sleep
Some people wear their sleep deprivation like a badge of honor. If they sleep less, they think they’ll get more done. As long as they don’t keel over into their bowl of soup at lunch, they figure they’re doing pretty well. CNN has suggested sleep problems are reaching epidemic proportions, and the National Commission on Sleep Disorders puts the price tag at $150 billion dollars each year in higher stress and reduced productivity.
Article: Goals and New Year’s Resolutions
What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.
Article: Got Post-Holiday Stress? Try Laughing!
Are you congratulating yourself for having made it through another stress-filled holiday season? About the time you’re ready to take that much-deserved breath of fresh air, you go outside and realize the fresh air you’re breathing is generating stalactites under your nose.
Article: Leading with Heart
What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.
Article: Mortgaging the Future
Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?
Article: Overwhelmed? Compartmentalize!
When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.
Article: Pay Attention
It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.
Article: Productive Workload Management
It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.
Article: Promote Wisely
We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.
Article: Stressed? Take a Break!
Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.
Article: Take Time to Laugh
We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.
Article: Taking Charge of Your Health
Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.
Article: Victims in the Workplace
People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.
Coaching to Support Success
When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.
Get a Good Night’s Sleep!
Getting enough sleep is essential to success. This short list of ideas preps readers on the importance of sleep. A simple regimen is given.
Human Trafficking Awareness - An Overview (Hospitality Industry)
Human trafficking is modern-day slavery and involves the use of force, fraud or coercion to obtain labor or commercial sex. Every year, millions of men, women and children are trafficked in countries around the world, including the United States. Traffickers often take advantage of the privacy and anonymity offered by the hospitality industry. This course can be used for SB970 (California) training requirements.
Key Concept: EEO Review
Employment decisions such as hiring, promotion, work assignments, training, disciplinary actions, pay, awards, working conditions and performance appraisal are covered under the provisions of EEO. This article provides a good overview of the EEO and key terms in employment law.
Key Concept: The Competitive Advantage of Diversity & Inclusion
There are many well-known advantages of having a diverse and inclusive workplace - the most common advantages are discussed in this easy-to-read article.
Key Concept: Unconscious Bias Defined
The term "bias" may be used to describe both positive and negative mindsets towards individuals and groups. Many references to bias refer to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group.
Manager Obligations Under the FMLA
As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.
Most Common Questions for Managers Regarding the FMLA
This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.
Motivating Factors Handout
What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.
Navigating Change Self-Assessment
A simple self-assessment to trigger discussion around key change concepts.
Personal Action Plan
Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.
Perspective & Resiliency Checklist
The Perspective and Resiliency Checklist will help you identify ways you can create more deposits when life is difficult. It will tell you what you are already doing right (you are making deposits whether you realize it or not). It will also point out places where there is room for growth.
Preventing Burnout During Times of Change
A great list of burnout symptoms and burnout prevention techniques.
Strategic Planning Primer
Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.
Supervisory Strength Assessment
A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.
Supplemental Training Module: High-Performance Principles
A high performer in our organization is someone who comes into work every day and consistently exhibits: Integrity, Respect, Initiative, Confidence and Purpose. The bottom line for any individual in any organization is to deliver results. This supplemental/debrief training session will help your organization achieve results by developing the knowledge and skills of the greatest resource the organization has - your employees.
Training Evaluation and Assessment Forms
This package of downloadable forms makes assessing your next training session a breeze. There are over 10 ready-to-use forms including a pre-assessment, post-assessment, gap assessment and so many more!
Transgender Employment Policy (Sample)
This sample transgender employment policy document gives you a jump start in creating a comprehensive respectful and inclusive policy. Note: This is an example and needs to be customized per your organizational policies.