Search TAG® Library (1252 Assets Found)

Results for Suggested Industry Usage: Retail & Hospitality

  • The Sid Story™
    #1 ID:2210

    Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

    Off-The-Shelf Video Program (ILT) Leadership Leading, Motivation, Communication & Influencing

    New Asset

  • Courage 2 Coach™
    #2 ID:1711

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Professionalism

  • ATTITUDE!™ Resolving Difficult Situations in the Workplace
    #3 ID:2093

    Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • We Need to M.E.E.T.™: Managing for Respect in the Workplace
    #4 ID:379

    Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment.

    Off-The-Shelf Video Program (ILT) Diversity, Inclusion & Respect Diversity, Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Cultural Competency

  • We Need to M.E.E.T.™: Managing for Respect in the Workplace - eLearning Classic
    #5 ID:672

    This eLearning course is designed to help you learn how to recognize, respond to and resolve day-to-day workplace situations to promote a respectful and inclusive working environment.

    eLearning - Classic Diversity, Inclusion & Respect Diversity, Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Cultural Competency Intermediate 30 - 45 minutes

  • Johnny the Bagger® A True Story of Customer Service™
    #6 ID:140

    Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Motivation, Interpersonal Skills

  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work
    #7 ID:794

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. There is also a manager eLearning course available.

    eLearning - Classic Ethics & Compliance Harassment Prevention, Communication, Ethics, Harassment Prevention, Management, Professionalism Foundational 30 Minutes

  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations
    #8 ID:696

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    eLearning - Classic Leadership Leadership, Change, Communication, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Coaching and Feedback Essentials: An Advantage eLearning Course
    #9 ID:854

    This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

    eLearning - Advantage Leadership Coaching & Mentoring, Interpersonal Skills, Management, Conflict Resolution, Collaboration Intermediate 35 minutes

  • Smart Leadership: Tackling Poor Performance™ (eLearning Classic)
    #10 ID:2236

    As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

    eLearning - Classic Leadership, Personal Performance Leading, Communication, Interpersonal Skills, Collaboration, Emotional Intelligence Foundational 35 Minutes

    New eLearning Course

  • TrainingBytes® RESCUE™ The Active Bystander (Employee/Cafe Version)
    #11 ID:2338

    Could you step up and actively stop workplace harassment in progress? Being an active bystander in a harassment situation doesn't mean you have to verbally engage the harasser. RESCUE™ (Employee Version) shows a powerful approach to empowering employees to take simple actions to stop harassing (third-party) workplace behavior. This scenario features a customer harassing an employee.

    TrainingBytes® Ethics & Compliance Harassment Prevention, Compliance, Abusive Conduct, Learning Reinforcement

    New Asset

  • PREVAIL!® Restaurant/Food Service (Overview)
    #12 ID:1831

    An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder/Active Shooter, Workplace Violence Prevention, Workplace Safety & Awareness, Emergencies & Evacuation

  • ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Classic)
    #13 ID:2099

    Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

    eLearning - Classic Leadership, Personal Performance Collaboration, Communication, Interpersonal Skills, Leadership, Emotional Intelligence Foundational 40 Minutes

  • Making A World of Difference in the Workplace™
    #14 ID:2060

    It's a given... the workplace is going to be more diverse. So your employees, managers and executive team need to know it’s important that they use cultural competency skills to interact and communicate respectfully. The bottom line: By better understanding others, YOU can make a world of difference in your organization.

    Discussion Generators Diversity, Inclusion & Respect Respect, Diversity, Inclusion & Equity, Workplace Civility, Learning Reinforcement, Cultural Competency

  • F.A.I.R. in Action™ for Managers
    #15 ID:918

    Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results. This follow-up program teaches employees how to be fair and culturally competent in real-life workplace situations by applying the F.A.I.R. approach.

    Off-The-Shelf Video Program (ILT) Diversity, Inclusion & Respect Diversity, Communication, Compliance, Inclusion & Equity, Respect

  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™
    #16 ID:767

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Abusive Conduct, Communication, Harassment Prevention, Management, Professionalism

  • Preventing Workplace Bullying: Manager's Module
    #17 ID:773

    A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

    Video Vignettes Ethics & Compliance, Leadership, Workplace Safety Abusive Conduct, Change, Communication, Compliance, Harassment Prevention, Leadership, Management, Professionalism

  • Workplace Bullying: The School Principal
    #18 ID:771

    A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

    Video Vignettes Ethics & Compliance Abusive Conduct, Communication, Ethics, Harassment Prevention, Professionalism

  • Workplace Bullying: Stand Up for Others
    #19 ID:770

    A coworker stands up for another coworker who is bullied by an employee of another company (vendor).

    Video Vignettes Ethics & Compliance Abusive Conduct, Communication, Harassment Prevention, Professionalism

  • I Will if You Will...
    #20 ID:267

    A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Leadership, Respect