Search TAG® Library (1252 Assets Found)

Results for Suggested Industry Usage: Retail & Hospitality

  • The Sid Story™
    New Asset

    Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

    #1 ID:2210 Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Communication & Influencing Closed Captioned
  • Courage 2 Coach™

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    #2 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace

    Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    #3 ID:2093 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • We Need to M.E.E.T.™: Managing for Respect in the Workplace

    Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment.

    #4 ID:379 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Cultural Competency Closed Captioned
  • We Need to M.E.E.T.™: Managing for Respect in the Workplace - eLearning Classic

    This eLearning course is designed to help you learn how to recognize, respond to and resolve day-to-day workplace situations to promote a respectful and inclusive working environment.

    #5 ID:672 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Cultural Competency Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Johnny the Bagger® A True Story of Customer Service™

    Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    #6 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Motivation, Interpersonal Skills Closed Captioned
  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. There is also a manager eLearning course available.

    #7 ID:794 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment Prevention, Management, Professionalism Course Level: Foundational Seat Time: 30 Minutes
  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    #8 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Coaching and Feedback Essentials: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

    #9 ID:854 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Conflict Resolution, Collaboration Course Level: Intermediate Seat Time: 35 minutes
  • Smart Leadership: Tackling Poor Performance™ (eLearning Classic)
    New eLearning Course

    As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

    #10 ID:2236 Topic: Leading Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Collaboration, Emotional Intelligence Course Level: Foundational Seat Time: 35 Minutes
  • TrainingBytes® RESCUE™ The Active Bystander (Employee/Cafe Version)
    New Asset

    Could you step up and actively stop workplace harassment in progress? Being an active bystander in a harassment situation doesn't mean you have to verbally engage the harasser. RESCUE™ (Employee Version) shows a powerful approach to empowering employees to take simple actions to stop harassing (third-party) workplace behavior. This scenario features a customer harassing an employee.

    #11 ID:2338 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Retail & Hospitality Other Topics: Compliance, Abusive Conduct, Learning Reinforcement
  • PREVAIL!® Restaurant/Food Service (Overview)

    An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

    #12 ID:1831 Topic: Armed Intruder/Active Shooter Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Workplace Violence Prevention, Workplace Safety & Awareness, Emergencies & Evacuation Closed Captioned
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Classic)

    Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

    #13 ID:2099 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Emotional Intelligence Course Level: Foundational Seat Time: 40 Minutes
  • Making A World of Difference in the Workplace™

    It's a given... the workplace is going to be more diverse. So your employees, managers and executive team need to know it’s important that they use cultural competency skills to interact and communicate respectfully. The bottom line: By better understanding others, YOU can make a world of difference in your organization.

    #14 ID:2060 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: Discussion Generators Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Inclusion & Equity, Workplace Civility, Learning Reinforcement, Cultural Competency Closed Captioned
  • F.A.I.R. in Action™ for Managers

    Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results. This follow-up program teaches employees how to be fair and culturally competent in real-life workplace situations by applying the F.A.I.R. approach.

    #15 ID:918 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Inclusion & Equity, Respect Closed Captioned
  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

    #16 ID:767 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • Preventing Workplace Bullying: Manager's Module

    A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

    #17 ID:773 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Leadership, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Compliance, Harassment Prevention, Leadership, Management, Professionalism Closed Captioned
  • Workplace Bullying: The School Principal

    A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

    #18 ID:771 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment Prevention, Professionalism Closed Captioned
  • Workplace Bullying: Stand Up for Others

    A coworker stands up for another coworker who is bullied by an employee of another company (vendor).

    #19 ID:770 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Professionalism Closed Captioned
  • I Will if You Will...

    A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.

    #20 ID:267 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership, Respect Closed Captioned
  • Workplace Bullying via Social Media/Email

    An employee shares her story about co-worker bullying by teasing her about her weight.

    #21 ID:769 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
  • It's Not That Big of a Deal

    Promoting the value of mandatory training; reinforcing consistent ethical behavior. This vignette features an interaction between an employee and her supervisor - in which the employee is trying to get off the hook for compliance training.

    #22 ID:153 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management Closed Captioned
  • TrainingBytes® Achieving Communication Excellence

    Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.

    #23 ID:358 Topic: Communication Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Establish Commitment (Sales Process)

    Discusses how to gain commitment from a client during a sales interaction.

    #24 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Looking Back

    Quick activity to link past training to future lessons.

    #25 ID:555 Topic: Training Support Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Retention Aid
  • That Wasn't a Smart Thing to Do...

    Frequently cornering a coworker; isolation and intimidation. A good look at how intimidation might lead to more.

    #26 ID:54 Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment Prevention, Leadership, Professionalism Closed Captioned
  • The Extraordinary Leader - You Can Make An Extraordinary Difference

    Review of the keys to becoming an extraordinary leader and why it is important.

    #27 ID:87 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • How Are We Doing?

    Quick gap evaluation of skills related to a training topic

    #28 ID:551 Topic: Evaluation Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Assessment
  • Commit to Change (Dramatic)

    Dealing with the changes related to relocation; the importance of making a commitment to change.

    #29 ID:260 Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Let's Party!

    Quick, customizable activity to prepare people for upcoming training & create a motivating environment.

    #30 ID:464 Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Culture Commitment, Energizer or Team Builder
  • Paths to Success

    Focus on goal-setting for the training session

    #31 ID:547 Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Assessment
  • Human Trafficking Awareness - An Overview (Hospitality Industry)

    Human trafficking is modern-day slavery and involves the use of force, fraud or coercion to obtain labor or commercial sex. Every year, millions of men, women and children are trafficked in countries around the world, including the United States. Traffickers often take advantage of the privacy and anonymity offered by the hospitality industry. This course can be used for SB970 (California) training requirements.

    #32 ID:2204 Topic: Compliance Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Workplace Safety & Awareness, Communicating Safety
  • Johnny the Bagger® - Short Version

    This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    #33 ID:923 Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism
  • M.E.E.T.: Breaking New Ground.™ Respect and Inclusion - Inappropriate Workplace Thoughts

    This version of M.E.E.T.: Breaking New Ground™ focuses on how unconscious biases, micro-inequities and non-inclusive behavior through our thoughts (and even actions) can lead to serious conflict in the workplace. This program tackles hidden biases, inappropriate assumptions, diversity moments, sexual orientation and differences in organizational culture.

    #34 ID:1273 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Inclusion & Equity, Cultural Competency
  • PREVAIL!®  Bank Overview

    Bank personnel threats can come from both a robbery or an active shooter event. Staying safe in either situation is paramount. The key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail!

    #35 ID:2036 Topic: Armed Intruder/Active Shooter Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Workplace Violence Prevention, Workplace Safety & Awareness Closed Captioned
  • Sales Series: Coach the S.A.L.E.™ for Sales Managers

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    #36 ID:591 Topic: Sales & Service Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • The Courage to Coach (for Retail)

    Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.

    #37 ID:503 Topic: Coaching & Mentoring Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #38 ID:72 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Sales & Service, Professionalism Closed Captioned
  • HAZMAT Awareness: A Starting Point for Safety™

    This program emphasizes the total team effort required of shippers, handlers, and carriers in safely handling a hazardous material.

    #39 ID:967 Topic: Handling Hazardous Materials Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness
  • Hearing Protection: Hearsafe™

    This program explains how loud noise, on and off the job, can cause permanent hearing loss while showing various types of hearing protectors and tells how to wear them.

    #40 ID:968 Topic: Personal Protective Equipment Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation
  • Lift Truck Characteristics, Balance & Stability™

    This program teaches viewers what they need to know to become professional lift truck operators. It covers the following other important aspects of forklifts: classifications; the functions of the various parts of a forklift; maximum load weights; load center; and lift weight.

    #41 ID:876 Topic: Forklift & Lift Truck Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Process Safety Management
  • Lift Truck Inspections: Battery-Powered Engines™

    This video provides a step-by-step checklist for conducting both a physical/exterior and Operational inspection, including all parts and systems.

    #42 ID:874 Topic: Forklift & Lift Truck Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness
  • Lift Truck Inspections: Internal Combustion Engines™

    Current Regulations require that lift trucks be inspected at least once a day. This video will teach viewers how to conduct pre-operation inspection of a lift truck powered by an internal combustion engine, as well as the proper techniques for starting and refueling.

    #43 ID:875 Topic: Forklift & Lift Truck Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness
  • Powerlifters Part 1: The Basics of Forklifts

    The program uses a combination of warehouse footage and informative graphics to explain the basic types and principles of counterbalanced forklift trucks.

    #44 ID:911 Topic: Forklift & Lift Truck Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Workplace Safety & Awareness
  • Safe Use of Powered Pallet Movers

    This program uses a combination of warehouse footage and informative graphics to explain the basic types and principles of powered pallet movers. Powered industrial vehicle training requirements are outlined including new hire and refresher training requirements. Issues concerning the stability triangle and load balance are addressed using 3D graphics and animation.

    #45 ID:912 Topic: Forklift & Lift Truck Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness
  • A Real Team Player. Not!

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #46 ID:2117 Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Emotional Intelligence Closed Captioned
  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #47 ID:110 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • Bad for Business

    This situation illustrates the damaging effect of making employment decisions based on stereotype rather than the qualifications of a person to perform a job.

    #48 ID:810 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Diversity, Respect Closed Captioned
  • Being Accountable and Flexible

    How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

    #49 ID:399 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
  • Being Positive and Proactive

    How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

    #50 ID:398 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership Closed Captioned
  • Challenging & Giving Opportunities

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #51 ID:1882 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • Change Is Not in My Vocabulary...

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    #52 ID:2118 Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • Clarify Change (Situation Set-up)

    Using clarification techniques to feel comfortable with a change in process.

    #53 ID:407 Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Common ADA Question About Performance Issues

    Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

    #54 ID:193 Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Common ADA Questions (Hiring)

    Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"

    #55 ID:190 Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Have a Plan, Work the Plan

    Planning and organizing for results.

    #56 ID:367 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • He Doesn't Look Nearly As Good In a Skirt?

    Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.

    #57 ID:1245 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Abusive Conduct, Workplace Civility Closed Captioned
  • He's Big... Really Big

    How insensitive remarks about an overweight coworker can lead to the perception of harassment.

    #58 ID:127 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Abusive Conduct Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #59 ID:212 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Insight: The Fastest Way Isn't Always a Straight Line

    The perspective that leadership skills do not have to be developed in a linear fashion

    #60 ID:86 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Issue: Adequate Pre-Employment Screening of Job Candidates

    Obtaining permissions for pre-employment screening

    #61 ID:204 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: An Employee with a Temper

    Dealing with hot tempers that could potentially lead to workplace violence

    #62 ID:205 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Avoiding Discipline

    Discusses possible legal implications if a manager avoids taking appropriate disciplinary action with an employee

    #63 ID:157 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Dealing With an ADA-Protected Employee

    Responding to unprofessional or violent behavior when dealing with an ADA-protected employee

    #64 ID:207 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Dealing with Members of a Protected Group

    Dealing with members of a federally-protected status group during the recruiting and interviewing process

    #65 ID:175 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Dealing with Workplace Dating

    Dealing with workplace dating

    #66 ID:169 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: Documenting Correctly

    Discusses the legal implications of under-documenting and over-documenting performance issues; the importance of documenting correctly

    #67 ID:159 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Failing to Give All Forms of Harassment Equal Attention

    Importance of giving all forms of harassment equal attention

    #68 ID:168 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: Inconsistent Discipline

    Discusses possible legal implications if a manager does not use consistent disciplinary action with all employees

    #69 ID:158 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Investigating Rumors of Threats

    The importance of investigating rumors of threats regardless of who is involved

    #70 ID:208 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Managing Expectations of Privacy

    Managing employees' expectations of privacy

    #71 ID:197 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Not Being Prepared

    Not being prepared for a termination meeting can cause managers to say or do something inappropriate and/or illegal

    #72 ID:162 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Obtaining Employee Consent

    How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

    #73 ID:198 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #74 ID:371 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Closed Captioned
  • Making Time for Your Employees

    Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

    #75 ID:1880 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Hiring & Recruiting, Assessing Performance
  • Overcoming Communication Issues - Hotel/Hospitality Scene

    As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

    #76 ID:948 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Overcoming Communication Issues - Retail

    Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

    #77 ID:947 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Reward & Recognition

    Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

    #78 ID:1881 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
  • Setting Expectations & Measurement

    To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

    #79 ID:1879 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
  • Sexual Harassment in the Workplace (Managers): Let Me Work My Magic

    Back rubs, pinching, patting, grabbing, stroking, rubbing, and caressing are forms of physical contact that are not appropriate in the workplace.

    #80 ID:1858 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): The Good Tipper

    Advise employees to report inappropriate behavior from customers, vendors, or any other person associated with your organization. There is no customer valuable enough to put yourself and your organization at risk.

    #81 ID:1854 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Up and Down

    We must have a zero tolerance attitude for any employee you notice or hear about who stares, looks at co-workers up and down or makes other sexually suggestive looks, or who makes derogatory gestures.

    #82 ID:1860 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #83 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • So, How Am I Doing?

    The importance of being proactive and clarifying information when giving and receiving feedback.

    #84 ID:356 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Speak Up!

    Gain confidence to communicate in a direct and clear manner

    #85 ID:354 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Substance Abuse: Detection

    Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.

    #86 ID:182 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • The "Whatever" Coworker

    Dealing with an under-performing employee who appears to not care.

    #87 ID:46 Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • The Best Side

    How inappropriate comments about physical appearance can lead to sexual harassment (female to male)

    #88 ID:293 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management Closed Captioned
  • The Boss Who Knows It All… And Then Some!

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #89 ID:2119 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned
  • The Courage to Coach™ for Retail: Summary/Conclusion

    Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

    #90 ID:1837 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • The Good Tipper (Employees)

    Not much doubt that this kind of behavior – comments and touching of a sexual nature - is severe and unwelcome. But if the offender is a customer - can a claim be made? Absolutely.

    #91 ID:826 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
  • The “Whatever” Co-Worker…

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    #92 ID:2120 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased

    #93 ID:211 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Up and Down (Employees)

    This vignette shows an employee stares, looks at co-workers up and down, makes derogatory gestures, or other suggestive looks that are sexually suggestive.

    #94 ID:821 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
  • Warning Lights

    How joking and insensitive remarks about pregnancy can constitute harassment.

    #95 ID:125 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Warning Lights...

    You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment.

    #96 ID:1810 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #97 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • What Could Have I Done Differently?

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    #98 ID:1877 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • What Should I Do First?

    Effectively managing shifting priorities

    #99 ID:369 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #100 ID:115 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned