Search Video Library for: Retail & Hospitality

Conflict 101™ - Conflict Strategy Overview

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

F.A.I.R. in Action - Program Introduction

Build inclusion and cultural competency in the workplace. An introduction to the F.A.I.R. in action model.

Generations - Program Opening/Generations & M.E.E.T. Model Explained

Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode

Introduction to The 3-OUT Approach to Workplace Safety

Being prepared… that’s what can dramatically change your chance of prevailing during a shooting event. Why? Because the shooter is NOT counting on you being ready to act! Being prepared begins with…accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment.

Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

Program Introduction (T.I.M.E. Model)

People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.

The Three Dimensional Interview - Program Introduction

Provides insight and introduces pertinent concepts on interviewing technique.

Discipline & Termination: Three Actions for Keeping It Legal

A quick review of actions and tips that managers can take to keep discipline and termination actions legal.

Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)

Working through legal landmines can be tough. Four key actions for staying out of a harassment & discrimination lawsuit are covered in this video.

Program Summary (Recapping the T.I.M.E. Model)

Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

The Extraordinary Leader - You Can Make An Extraordinary Difference

Review of the keys to becoming an extraordinary leader and why it is important.

The Three-Dimensional Interview - Program Summary

Review of how to prepare,conduct and evaluate an effective three-dimensional (structured) interview.

ALL IN!™ Tackling Tough Workplace Diversity Dynamics

SOLLAH EXCLUSIVE!

A 2023 Telly Award Winner! Draw people in... not push them away! With the current focus on racial inequity and injustice, organizations - now more than ever - need to understand how workplace inequities and other key diversity dynamics impact their efforts to build a more diverse, equitable and inclusive workplace and culture. This new program focuses on the diversity dimension of race. By deepening awareness and understanding of race and racism, participants develop knowledge and skills that support and contribute to your organization’s overall diversity, equity and inclusion goals.