Search Video Library for: Retail & Hospitality
Just Give Me Another Three Days
Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.
Late Again? (from FOSA™ Documenting Discipline)
Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.
LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)
Most intruders have a relatively short amount of time to inflict as much damage as they can before they’re stopped by authorities, before they end things themselves or before they are stopped – by you! They are running against the clock and tend to take the path of least resistance. As a result, they don’t want to spend time trying to enter a locked or barricaded space, costing precious seconds in their pursuit to kill as many as they can.
M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things
Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.
Peer Today, Boss Tomorrow™: Accept Your New Role
This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.
Peer Today, Boss Tomorrow™: Set Clear Boundaries
This video provides a powerful example of how new managers/supervisors can learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group. Learning to set clear boundaries for staff and employees is key to a new leader's transition.
Straight TALK™ - A Spotlight on Generations in the Workplace
Misunderstanding. Frustration. Conflict. All of these words describe the feelings of employees and team members in a workplace that now employs four generations. This new Straight TALK™ series focuses on the definition and common issues around our multi-generational workforce. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace
Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
TAKE OUT Action (from The 3-OUT Approach to Workplace Safety)
The reality is you may be in an area where you just can’t escape and where you have no means of locking out the shooter. Your decision about which action to take has been made for you. This is the time when you - and the others with you - will TAKE OUT the shooter. When Take Out is your option, there are some things you can do that will increase your chances of prevailing.
The Oh Series™ Everyday Ethics: Presentation Help
Sometimes people want to include us in an action that doesn’t appear to violate their moral code, but it is one that we know violates our own. Or, it is an action that is against one of our company’s policies. Maybe it’s even illegal.
Tips for Cube Environment (from The 3-OUT Approach to Workplace Safety)
This module uses the principles & techniques of the “3-OUT” model (GET OUT | LOCK OUT | TAKE OUT) when working in a cube environment involving any type of armed or violent threat.
Trust Me, It's Not Anonymous
Digitally Remastered! One of the biggest fears employees have about reporting potential violations is that their name or reports won't be kept anonymous or confidential. So, when we learn about employees who have concerns about any part of our business ethics and compliance program, we need to take the time to explain how our program works and encourage employees to speak up about anything they think could be a problem.
You Guys Just Figure It Out
Digitally Remastered! One of the biggest challenges we face is finding the time to deal with multiple and competing priorities, right? But, when it comes to maintaining a culture of integrity, our first priority as a manager has to be making sure all our employees always feel comfortable coming to us with concerns; and when they do, making the time to listen and address those concerns appropriately.
Conflict 101™ - Conflict Strategy Overview
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.
F.A.I.R. in Action - Program Introduction
Build inclusion and cultural competency in the workplace. An introduction to the F.A.I.R. in action model.
Generations - Program Opening/Generations & M.E.E.T. Model Explained
Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode
Introduction to The 3-OUT Approach to Workplace Safety
Being prepared… that’s what can dramatically change your chance of prevailing during a shooting event. Why? Because the shooter is NOT counting on you being ready to act! Being prepared begins with…accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment.
Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)
Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.
Program Introduction (T.I.M.E. Model)
People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.
The Three Dimensional Interview - Program Introduction
Provides insight and introduces pertinent concepts on interviewing technique.