Search Video Library for: Retail & Hospitality
M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained
Explanation of the M.E.E.T. model as a respect-building communication tool
Mentoring 101™ - The Basics: Program Introduction
Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.
Program Introduction (from FOSA™ Documenting Discipline)
Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.
Sexual Harassment: It Can Happen Here - Program Opening
Outlines and reinforces personal responsibilities for recognizing and preventing sexual harassment.
The Extraordinary Leader - Program Introduction
Real people expressing concerns and insight into what it takes to become a leader
The Oh Series™ Everyday Ethics: Program Introduction
Ethical decisions creep up on us... sometimes daily. Using this program, you’ll not only be aware of and be able to recognize ‘sticky’ situations that can cause problems; you’ll be better prepared to do the right thing.
Understanding Unacceptable Work Behaviors
Provides a definition of the three types of unacceptable workplace behavior: unprofessional, prohibited & illegal.
We Need to M.E.E.T. - Program Introduction
Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model.
Whale Done! - Program Introduction with Ken Blanchard
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Courage 2 Coach™ - Program Conclusion / The Bottom Line
This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!
F.A.I.R. in Action - Conclusion
Summary of feedback,assistance,inclusion and respect in action
Generations - Program Closing/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about treating all generations with respect
It's Our Job to Prevent Unacceptable Workplace Behavior
Review how to avoid unprofessional, prohibited and illegal behaviors that can lead to workplace harassment and discrimination.
Johnny the Bagger® - Final Thought
How to provide service from the heart
Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
Reviews the actions for legal hiring practices.