Search Video Library for: Retail & Hospitality

Build a Foundation for Growth - A Quick Conversation

Build a Foundation for Growth - A Quick Conversation

Navel oranges are neither native to Florida nor a natural tree. Navels are a graft of two citrus trees, the root stock and the bud wood. Both these parts contribute different, but essential resources that are necessary in order to produce sweet oranges. Oftentimes, behind the scenes tasks are overlooked as being nonessential; however, they are a vital component to the health and productivity of the team.

Topic: Diversity Dynamics Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Build On The Collective Effort - A Quick Conversation

Build On The Collective Effort - A Quick Conversation

The survival of a hive of honeybees is dependent upon the collaborative and collective efforts of every bee. The work of the hive is divided into specific tasks, each with designated worker bees. Only when every bee is doing its work can the hive stockpile the honey needed to survive the cold winter. A company is like a beehive that depends upon the collective effort of all of its employees. It is critical that each employee understands their role and how it contributes to the success and of the company.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discussion Trigger, Teamwork
Create Structure to Help Bridge Barriers - A Quick Conversation

Create Structure to Help Bridge Barriers - A Quick Conversation

Foosball is a tabletop soccer game featuring players that are fixed in position, meaning that each player can only cover a predetermined area. Flexibility, adapting, or helping out are all out of the question. This lack of flexibility is similar in some ways to teams that are spread out over multiple locations or across borders, as their interactions are also limited in a predetermined way. The lack of face-to-face interaction can reduce the team’s ability to adjust and adapt as quickly as a team that is located all at one site.

Topic: Teamwork Learning Path: Leadership Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Encourage Greatness - A Quick Conversation

Encourage Greatness - A Quick Conversation

Ziauddin Yousafzai is a Pakistani educator who broke tradition when his daughter was born, by adding his daughter’s name to the family tree – the first girl in 300 years. The impact of Ziauddin’s choice to break tradition and educate girls had a global impact many years later when his daughter became the youngest winner of the Nobel Peace Prize. Like the rearing of a world famous daughter, creating powerful teams with high impact does not happen in a single day.

Topic: Teamwork Learning Path: Leadership Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Find the Missing Ingredient - A Quick Conversation

Find the Missing Ingredient - A Quick Conversation

On the surface, a desert appears sparse and desolate. The harsh conditions do not seem conducive to growth. Yet, on the rare occasions that rain soaks the desert, it becomes a plethora of color and life - often overnight. Sometimes team projects seem like a desert, as if all of the efforts are providing little visible signs of growth. And yet, when the right ingredient arrives, the program flourishes and ‘flowers’ on cue.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discussion Trigger, Teamwork
Focus on Communication - A Quick Conversation

Focus on Communication - A Quick Conversation

A referee’s job requires them to be an impartial expert on the game, clear headed, and capable of fairly applying the rules. During games, it would be impossible for coaches, players, and fans to make unbiased calls without a referee. Similarly, in high-pressure work environments, differences between colleagues may lead to disputes that make it impossible for them to see past their biases, resulting in a conflict or stalemate.

Topic: Communication Learning Path: Leadership Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Gauge Opportunities - A Quick Conversation

Gauge Opportunities - A Quick Conversation

Like the surfer selecting the right wave, people encounter endless opportunities for growth and must decide whether the opportunity is worth the inherent risks involved. Some opportunities may involve moving to a new country, working with colleagues with different backgrounds, or taking on a new role.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger, Teamwork
Move From Conflict to Growth - A Quick Conversation

Move From Conflict to Growth - A Quick Conversation

Unlike other pine trees that shed their pine cones and seeds annually, the pine cones of the jack pine will hold on to their seeds indefinitely until exposed to intense heat. In the charred wake of a forest fire, jack pine seedlings take root and begin the forest’s rebirth. Like a fire, a conflict between colleagues with different work styles and backgrounds can cause short pain and intense emotions.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Overcome Obstacles - A Quick Conversation

Overcome Obstacles - A Quick Conversation

Tree limbs grow so that the leaves can absorb sunlight, the energy needed to sustain and create growth. Obstacles never stop a tree from finding the sunshine. Limbs bend around buildings, grow over street signs, and through abandoned structures. In the same way that trees need to be flexible and persistent in their quest to find sunlight, diversity projects need to grow under, through, or around any obstacles that block their path moving forward.

Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Teamwork Through Innovation - A Quick Conversation

Teamwork Through Innovation - A Quick Conversation

In the sport of barrel racing, when a horse and rider are working well together, the horse will intuitively move under the rider if it feels the rider start to fall. This automatic response is only possible due to the bond and unspoken communication that develops between a horse and a rider through the many hours of practicing together. When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Discussion Card: Conversations Across the Race Divide

Discussion Card: Conversations Across the Race Divide

Discussing race and racial inequities in the workplace can be tough... but it's a conversation that needs to take place. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (D.I.V.I.D.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Racial Equity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Conflict Resolution, Discussion Trigger, Respect / Respectfulness
Discussion Card: The Power of Recovering

Discussion Card: The Power of Recovering

When we say (or do) something that negatively impacts a co-worker, it's often hard to know what to do to mend the relationship. Recovering a relationship is important to moving past the issue(s). These easy-to-use cards provide a simple model (R.E.C.O.V.E.R.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Emotional Intelligence Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Communication & Influencing, Discussion Trigger, Inclusion / Equity / Belonging
Discussion Card: Working with Asian American Co-Workers

Discussion Card: Working with Asian American Co-Workers

Accepting and including others in the workplace - regardless of their race or ethnicity - is key to truly leveraging the power of diversity. Having the difficult conversations helps everyone learn and address key diversity moments. These easy-to-use cards provide a simple model (A.S.I.A.N.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Working with Integrity

These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Culture Commitment, Discussion Trigger, Effective Leadership, Learning Reinforcement, Management, Professionalism
Discussion Card: Working with Latino-Hispanic Co-Workers

Discussion Card: Working with Latino-Hispanic Co-Workers

Other demographic groups are joining our organizations in increasing numbers and in positions where there weren’t before. Are you ready? These easy-to-use cards provide a simple model (L.A.T.I.N.O./A.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Discussion Card: Working with Native American Co-Workers

Discussion Card: Working with Native American Co-Workers

Native American. First Nations. Inuit. Indian. There is a lot to consider when addressing diversity dynamics in the workplace. These easy-to-use cards provide a simple model (N.A.T.I.V.E.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Discussion Card: Working with Veteran Co-Workers

Discussion Card: Working with Veteran Co-Workers

Military veterans are a great asset in the workplace. But how can you maximize their experience while maintaining respect and equity? These easy-to-use cards provide a simple model (V.E.T.E.R.A.N.) along with thought-provoking questions on better understanding your veteran's core tenents of honor, duty & integrity in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Respect / Respectfulness Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Successfully Leading Others
Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions

Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions

Dreading that difficult discussion with an employee or coworker who just isn't engaged or performing as expected? These easy-to-use cards provide a simple model (T.A.L.K.) along with thought-provoking questions on starting those tough conversations. Great for a quick training reminder, reinforcement or as a discussion generator.

Topic: Conflict Resolution Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Discussion Trigger, Effective Leadership, Management
E•Z START™ Developing Cultural Competence

E•Z START™ Developing Cultural Competence

Cultural competency means you recognize and respond to the differences and similarities that make up our workforce and customer base - and use this understanding to communicate more effectively and to make better decisions. This E•Z START™ is geared towards all employees within your organization. Total Discussion Time: 30-60 Minutes

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: E∙Z START™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging Closed Captioned
E•Z START™ Embracing Workplace Civility

E•Z START™ Embracing Workplace Civility

Simply put, uncivil actions disrupt the workplace! In today's fast-paced world, a simple social media post or email can lead to hurt feelings...lost jobs and maybe even a lawsuit. But... being civil is not about just being polite or having good manners. This E•Z START™ is geared towards all employees within your organization (executives, managers & staff) helping them recognize the importance of maintaining a civil, respectful and inclusive workplace.

Topic: Workplace Civility Learning Path: Diversity, Equity, Inclusion & Belonging Type: E∙Z START™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging Closed Captioned