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Results for Industry Setting: Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

#0 ID:947 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Retail Other Topics: Interpersonal Skills, Professionalism

Equip new and developing retail managers with must-have coaching skills

#1 ID:503 Topic: Coaching & Mentoring Learning Path: Leadership Type: Complete Programs Industry Setting: Retail Other Topics: Communication, Interpersonal Skills, Leadership

The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.

#2 ID:1818 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Classic Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Management, Professionalism, Conflict Resolution Course Level: Foundational Seat Time: 30-40 Minutes
The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

#3 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

#4 ID:767 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Complete Programs Industry Settings: Healthcare, Office & General, Retail Other Topics: Communication, Harassment, Management, Professionalism Closed Captioned

A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#6 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Complete Programs Industry Settings: Office & General, Retail Other Topics: Communication, Professionalism Closed Captioned

A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

#7 ID:771 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Ethics, Harassment, Professionalism Closed Captioned

A practical example of the steps involved in the S.A.L.E. process.

#8 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

A very effective and to-the-point vignette that deals with anti-gay behavior in the workplace.

#9 ID:267 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Compliance, Diversity, Leadership, Professionalism, Inclusion, Respect Closed Captioned

Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills.

#10 ID:358 Topic: Communication Learning Path: Personal Performance Type: Complete Programs Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Professionalism Closed Captioned

Dealing with a dysfunctional team member.

Discusses how to gain commitment from a client during a sales interaction.

#12 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

Reviews how to best link a client's needs with solutions.

#13 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

Quick activity to link past training to future lessons.

#14 ID:555 Topic: Training Support Learning Path: Personal Performance Type: Activities Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Discussion Trigger, Retention Aid

Frequently cornering a coworker; isolation and intimidation. A good look at how intimidation might lead to more.

#15 ID:54 Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Compliance, Harassment, Leadership, Professionalism Closed Captioned

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

#16 ID:602 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Industry Settings: Healthcare, Office & General, Retail Other Topics: Communication, Sales, Leadership

Quick gap evaluation of skills related to a training topic

#17 ID:551 Topic: Evaluation Learning Paths: Leadership, Personal Performance Type: Activities Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Discussion Trigger, Assessment

Helping a sales team member resolve an issue.

#18 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution

Dealing with the changes related to relocation; the importance of making a commitment to change.

#19 ID:260 Topic: Change Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Retail Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned

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