Search Video Library for: Office & General
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
Video Summary Personal Performance Change, Communication, Interpersonal Skills, Professionalism
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Courage 2 Coach™ - Program Conclusion / The Bottom Line
This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!
Video Summary Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Professionalism
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
Video Summary Personal Performance Interpersonal Skills, Communication, Professionalism
F.A.I.R. in Action - Conclusion
Summary of feedback,assistance,inclusion and respect in action
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism
Generations - Program Closing/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about treating all generations with respect
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Management, Professionalism
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Video Summary Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
It's Our Job to Prevent Unacceptable Workplace Behavior
Review how to avoid unprofessional, prohibited and illegal behaviors that can lead to workplace harassment and discrimination.
Video Summary Ethics & Compliance Compliance, Discrimination, Harassment Prevention, Effective Leadership
Johnny the Bagger® - Final Thought
How to provide service from the heart
Video Summary Personal Performance Customer Service, Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism
Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
Reviews the actions for legal hiring practices.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right
Reviews the appropriate actions to handle workplace privacy.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court
Review of actions managers can take to prevent workplace violence and reduce liability.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Life IS a Series of Presentations (P.O.I.N.T. Model Review)
Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.
Video Summary Personal Performance Communication, Interpersonal Skills, Professionalism
M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review
Review of the M.E.E.T. communication model.
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Managing Generations - Program Closing/"Getting It Right Together!"/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about generations working together for respect in the workplace.
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
Video Summary Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Review/Summary (from FOSA™ Documenting Discipline)
This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.
Video Summary Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Sexual Harassment: It Can Happen Here (Program Summary)
Reviews the point that preventing sexual harassment is everyone's responsibility.
Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
Sexual Harassment? You Decide (Program Summary)
Reviews key points on the importance of preventing sexual harassment.
Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Summary (from ACTIONS Speak!™)
A quick summary of the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. So, for both you and the candidate, actions DO speak louder than words.
Video Summary Leadership, Personal Performance Effective (& Legal) Interviewing, Diversity Dynamics, Hiring & Recruiting, Management