Search Video Library for: Office & General
F.A.I.R. in Action™ for Managers
Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results. This follow-up program teaches employees how to be fair and culturally competent in real-life workplace situations by applying the F.A.I.R. approach.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Respect / Respectfulness
Who Gave Them My Address?
This vignette covers union mailers and home visits. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Ethics & Compliance Compliance, Management
Workplace Bullying: The School Principal
A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Communication, Ethics & Integrity, Harassment Prevention, Professionalism
The Safety Deck™
Specifically designed to be an orientation video program for new employees - it also provides a review for seasoned workers or a point of departure toward a more in-depth training cycle for the general employee population.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Onboarding, Workplace Safety & Awareness
Come On Out to the Meeting (Union Meeting)
This vignette covers a situation in which employees are invited to union meetings. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Ethics & Compliance Compliance, Management
She's Old News; He's Too Green
Impact of age bias on workplace relationships and team productivity.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Fitting It All Together
Remind employees how important they are to the success of the organization - and how important their engagement fits into the overall team/workplace. Use any one of the various short video programs (a SMART-START™ or Discussion Generator video).
Activities Leadership, Personal Performance Energizer or Team Builder, Discussion Trigger, Energizer
Once Upon a Leader™
Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism
Between You and Me: Solving Conflict™
Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.
Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism
Beyond Sexual Harassment™ Other Forms of Harassment and Discrimination (Employee Version)
This program is designed to stimulate discussion about the non-sexual forms of harassment in the workplace, including religion, age, race, national origin, gender, sexual orientation, disability and retaliation. This video program will provide employees with valuable tools to help eliminate the emotional and financial problem of harassment in the workplace. The eight stop-and-discuss video vignettes are designed to show employees what constitutes unprofessional, unacceptable or illegal behavior-and how to handle harassment when it does occur.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment Prevention, Discrimination
Invest Time to Build Trust™ (Team Spark Video)
Building team confidence and trust helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Energizer or Team Builder, Communication, Discussion Trigger, Team Builder, Teamwork
Johnny the Bagger® - Short Version
This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Legal Briefs™ Family and Medical Leave Act: What Every Manager Should Know
The intent of the Family & Medical Leave Act (FMLA) is to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. Trying to decipher the in's and out's of the law can be a challenge. This program gives you a better understanding of the FMLA.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Management
Legal Briefs™ The ADA: Tough Questions & Straight Answers
New Release! With critical legal information to guide decision making, this program helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively. Your managers will learn how the Act impacts them and their employees and find key answers to their most frequently asked questions.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Management
Sales Made Simple™ - Advanced Level Sales
Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Entry Level Sales
Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Intermediate Level Sales
As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Accident Investigation: A Tool for Effective Prevention™ (Complete Program)
Conducting a valid and useful accident investigation is an opportunity to influence the work environment of those around you. It requires tact, diligence, thoughtful communication, and an understanding of the work environment.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Accident Reporting & Investigation, Communicating Safety, Workplace Safety & Awareness
Air Purifying Respirators: Guidelines for Safety™
This program is specifically designed to inform viewers about air-purifying respirators — their benefits and limitations, selection, fit testing, cleaning, storage, and inspection procedures.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness
Back Safety - Back in Business™
This program runs through various techniques, including proper work postures and lifting techniques, to reduce back stress.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Backs & Back Safety, Workplace Safety & Awareness
Breathing in High Hazard Zones with Atmosphere-Supplying Respirators
This program is specifically designed to inform viewers about atmosphere-supplying respirators — their benefits and limitations, selection, fit testing, cleaning, storage, and inspection procedures.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness
Contractor Safety: A Contract For Safety
This program provides a basic overview of the safety procedures contractors need to be aware of in most facilities.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Contractor Safety, Workplace Safety & Awareness
Decontamination Safety Training
Use this video to train personnel who provide hazardous materials release response, site clean-up, supervision, environmental and personnel monitoring, and equipment decontamination.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness
Dog Bite Safety Training
If your employees come into regular contact with dogs, they must be able to recognize when they are in danger of an attack. And knowing what actions to take—and not to take—can mean the difference between their safety and serious injury.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Around Animals, Workplace Safety & Awareness
Electrical Safety Related Work Practices™
This video shows viewers how to inspect for abnormalities in equipment and faulty wiring which could result in an unexpected release of electrical energy through the body.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Electrical Safety, Workplace Safety & Awareness
Emergency Evacuation
Fires. Earthquakes. Hazardous materials exposure. The nature of emergencies makes it extremely important for every employee to be thoroughly trained in emergency evacuation procedures.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Emergencies & Evacuation, Safety Orientation
Energy Isolation & Control (Lockout/Tagout) Training
Hundreds of employees die each year and thousands more are injured because they didn’t use effective control measures to protect themselves from the release of hazardous energy.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Energy Isolation/Lockout Tagout, Workplace Safety & Awareness
Ergonomics Awareness for Employees™
This program provides employees with a basic orientation to ergonomics and how employees can contribute in an overall ergonomics safety program.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Ergonomics, Workplace Safety & Awareness
Ergonomics for Supervisors™
This program is geared to any managers or supervisors who would be involved in implementing, administering or maintaining a workplace ergonomics effort.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Ergonomics, Workplace Safety & Awareness
Ergonomics Workstation Modifications
Simple modifications in posture, work habits, and workstation design to reduce discomfort, fatigue, and injury.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Ergonomics, Workplace Safety & Awareness
Fall Protection & Prevention™
Falls from elevation are the number one cause of on-site occupational fatalities. Yet despite the alarming statistics, personal fall protection is the most under-utilized safety resource.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Slips, Trips and Falls, Workplace Safety & Awareness
Fire Basics in the Workplace™
This program shows the four classes of fires, how to prevent each kind of fire, the proper fire extinguisher to use, and how to use it properly.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Fire Safety, Workplace Safety & Awareness
Fire Prevention: It’s Up to You
The program poses a series of questions and answers regarding the hazards most often responsible for fires, the steps to take in the event of a fire, and what employees and employers can do to prevent fires.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Fire Safety, Workplace Safety & Awareness
First Responders Duty™
This program covers the hazardous materials response plan and how it should be developed and implemented in order to effectively handle anticipated emergencies.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Accident Reporting & Investigation, Emergencies & Evacuation, Handling Hazardous Materials, Workplace Safety & Awareness
Forklift Safety™
This program reviews the requirements for operating a forklift safely. From pre-trip inspection requirements through refueling, it educates viewers on the many kinds of awareness needed to operate a forklift truck properly.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Goin’ Through the Motions™ (For Employees)
Goin’ Through the Motions is a program that both informs employees about repetitive motion illnesses and presents specific actions that will reduce the risk on the job.
Off-The-Shelf Safety Video Program (ILT) Personal Performance, Workplace Safety Repetitive Motion Injury, Workplace Safety & Awareness
Goin’ Through the Motions™ (For Supervisors)
Goin’ Through the Motions—For Supervisors is a video that both informs supervisors and managers about repetitive motion illnesses and presents specific actions that will reduce the risk on the job.
Off-The-Shelf Safety Video Program (ILT) Leadership, Workplace Safety Repetitive Motion Injury, Workplace Safety & Awareness
Hazard Communication: Physical Hazards™
For all line employees and supervisors who handle potentially hazardous materials on the job.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness
Hazard Communication: Health Hazards™
Basic health hazards and terms commonly found on the SDS are illustrated with graphics and demonstrations that enhance the training experience.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Hazard Communication: It's All About Safety
This refresher program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Hazard Communication: Refresher Training
This refresher training program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Chemical Safety, Workplace Safety & Awareness
HAZMAT Awareness: A Starting Point for Safety™
This program emphasizes the total team effort required of shippers, handlers, and carriers in safely handling a hazardous material.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness
Hearing Protection: Hearsafe™
This program explains how loud noise, on and off the job, can cause permanent hearing loss while showing various types of hearing protectors and tells how to wear them.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Safety Orientation, Workplace Safety & Awareness
Holding Effective Safety Meetings
Keep your team involved in a safe workplace. This program helps employees understand the importance of safety meetings, how to plan and conduct them and reporting violations of your safety policy.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Safety Orientation, Workplace Safety & Awareness
Labels and Other Forms of Warning
This program explains the basic hazard warning information that will be found on labels and how that information is tied to the MSDS.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Lift Truck Characteristics, Balance & Stability™
This program teaches viewers what they need to know to become professional lift truck operators. It covers the following other important aspects of forklifts: classifications; the functions of the various parts of a forklift; maximum load weights; load center; and lift weight.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Process Safety Management
Lift Truck Inspections: Battery-Powered Engines™
This video provides a step-by-step checklist for conducting both a physical/exterior and Operational inspection, including all parts and systems.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Lift Truck Inspections: Internal Combustion Engines™
Current Regulations require that lift trucks be inspected at least once a day. This video will teach viewers how to conduct pre-operation inspection of a lift truck powered by an internal combustion engine, as well as the proper techniques for starting and refueling.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Office Ergonomics: If Only Your Computer Could Talk
This is an engaging video with an emphasis on computer monitors. An amusing "screen saver" named Bill takes control of the situation and teaches everyone all he knows about proper monitor set-up and other office issues such as material handling.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Ergonomics, Workplace Safety & Awareness
Operator In Control - Driving a Forklift Safely™
This program focuses on the personal responsibility of the operator and stresses the joint efforts of both employer and employee to ensure safe operation of the forklift truck.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Personal Protective Equipment: Head to Toe
The main message of this program is that personal protective equipment must be worn whenever hazards exist in the workplace. It focuses on head, face, eye, hand, and foot protection.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Safety Orientation
Process Safety Management - An Introduction
This program provides information about the specific requirements of the PSM Standard for personnel who will be taking part in gathering process safety information or participating in process safety analysis.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness
Respiratory Hazards in the Workplace (Complete Program)
This video gives an overview of the nature, extent, and effects of typical respiratory hazards. These hazards include three types: oxygen deficiency, particulate contaminants, and gas and vapor contaminants.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness
Rules of Danger - Basic Principles of Electricity™
Electricity causes thousands of injuries and deaths and millions of dollars in property damage each year. Yet electricity acts in predictable ways—there is nothing mysterious about it. Knowing the basic Rules of Danger about electricity can significantly reduce the risk of property damage, injury, or death.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Electrical Safety, Accident Reporting & Investigation, Workplace Safety & Awareness
Safe Lift Truck Operation
This video shows operators how to avoid a lift truck accident. It covers step-by-step procedures for safely picking up a load, driving with a load, setting a load down, and parking.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Safe Use of Powered Pallet Movers
This program uses a combination of warehouse footage and informative graphics to explain the basic types and principles of powered pallet movers. Powered industrial vehicle training requirements are outlined including new hire and refresher training requirements. Issues concerning the stability triangle and load balance are addressed using 3D graphics and animation.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Safety Orientation For Employees - Heavy Industry™
Designed to teach your new employees how to recognize and work safely around hazards in the workplace, this video introduces the principles of hazard communication, energy isolation and control, permits and confined space safety—as well as the types of tasks which are prohibited in the workplace.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness
Safety Orientation for Employees - Light Industry
This program introduces the principles of hazard communication, energy isolation and control, permits and confined space safety.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness
Safety Orientation: Working Together for Safety™
Getting to the brass tacks of the importance of safety on the job, this program hits hard at what safety is and the importance of keeping safety top-of-mind each and every day. The program addresses the relationship of unsafe actions to accidents, the safety responsibilities of management and employees and the safety system that has been established.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Communicating Safety, Workplace Safety & Awareness
Sounding the Alarm
This program is directed to training workers who might discover a hazardous chemical spill or release how to gather the information necessary to sound the alarm without placing themselves in jeopardy.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Chemical Safety, Communicating Safety, Workplace Safety & Awareness
Understanding the Hazard Classes
This program is for all line employees and supervisors who handle potentially hazardous materials on the job. Live action sequences show different response tactics that should be considered before attempting to mitigate a hazardous materials incident.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness
Uniform for Safety: Wearing Personal Protective Equipment
This program examines the components that make up the protective equipment that keeps workers safe on the job. It outlines how an employer assesses the need for PPE based on the potential hazards in a facility.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness
Unstable Machine: The Nature of a Forklift™
Forklift accidents account for thousands of injuries each year — many of them serious and too many of them fatal. The big cause of these injuries is lack of stability — more specifically, tip-over.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness
Winter Driving™ - Become a Good Winter Driver
Winter driving is at best frustrating, and at worst, dangerous. In difficult weather it can take all your driving ability just to keep your vehicle on the road. In order to safely handle your vehicle in winter weather, you must be able to: assess road conditions, predict how your vehicle will react and know what action to take to keep it under control.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Winter Safety, Workplace Safety & Awareness
Winter Walking™
This program will help your employees identify potential hazards and use techniques to avoid injury when entering or exiting a vehicle and while traversing steps, sidewalks and turns.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Winter Safety, Slips, Trips and Falls, Workplace Safety & Awareness
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
Video Vignettes Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Ask Fact and Feeling Questions
Asking questions to understand a problem
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership
Better Than Budget (from Good People, Bad Choices™)
This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?
Video Vignettes Ethics & Compliance Ethics & Integrity, Collaboration, Compliance
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Build Trust
Building positive relationships by building trust.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Clarify Actions and Outcomes (Interviewing Tips)
Explanation of the probing strategy of clarifying actions and outcomes.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership
Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Create a Probe from a Job Task (Interviewing Tip)
Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Did You Read That Story in the Paper?
Reacting to a disturbing performance review with veiled threats
Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism
Follow a Verbal or Non-Verbal Lead (Interviewing Tips)
Explanation of the probing strategy of following a verbal or non-verbal lead.
Video Vignettes Leadership Effective (& Legal) Interviewing, Communication, Effective Leadership, Professionalism
Getting Much Sleep?
Retaliating against an employee who reports misconduct by supervisor.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Communication, Harassment Prevention, Management, Professionalism
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Video Vignettes Personal Performance Professionalism, Change, Communication, Emotional Intelligence, Interpersonal Skills
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Video Vignettes Personal Performance Professionalism, Change, Motivation
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness, Workplace Civility
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Respect / Respectfulness
I've Had It With This Place
When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.
Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism
It Takes a Team!
Working with others to achieve results; making meetings effective
Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
It's Just a Card, Right?
This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Ethics & Compliance, Leadership Compliance, Management
It's the Only Way We'll Ever Get a Say
Discussions with employees about unions and how workplace issues can be resolved with better communication.
Video Vignettes Ethics & Compliance Compliance, Management
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Life's Not Fair
Retaliating against an employee who reports a safety violation.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Communication, Harassment Prevention, Management, Professionalism
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling