Search Video Library (1161 Assets Found)

Results for Suggested Industry Usage: Office & General

Overcoming Communication Issues - Office/General

Overcoming Communication Issues - Office/General

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Interpersonal Skills, Professionalism
Bad Day at Work

Bad Day at Work

This vignette discusses the inadvertent compromising of confidential information (impending lay-offs, new product development, etc.).

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance Closed Captioned
Better Than Budget

Better Than Budget

This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance, Collaboration Closed Captioned
Flashbulbs Were Blue?

Flashbulbs Were Blue?

This vignette shows possible age discrimination even when both employees involved are 40 years of age or older.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Professionalism, Respect Closed Captioned
No Harm, No Foul

No Harm, No Foul

This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance Closed Captioned
Oh, Dear! (Employees)

Oh, Dear! (Employees)

Two employees are subjected to seeing sexually suggestive images on a co-worker's computer - which could lead to a claim of hostile work environment sexual harassment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
Potential Problem?

Potential Problem?

In this vignette, it’s obvious that denying the woman employment in this situation is not fair, but does it fit within a protected class? Actually, it does. This would be discrimination based on disability.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Professionalism, Respect Closed Captioned
That’s What I’m Hearing

That’s What I’m Hearing

Privy to some insider information, an employee decides to change her 401K allocation.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance Closed Captioned
Tit for Tat

Tit for Tat

This vignette shows two employees using a derogatory term toward each other.

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Respect, Discrimination Closed Captioned

Discussion Card: L.E.A.D. with Integrity™

A colorful and discussion-generating reminder card that provides a simple model (L.E.A.D.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger

Are There Going to Be Layoffs?

Conflicts between our obligations to friends and the organization can make decisions difficult; in those situations, we must let the law and the organization’s policy be our guide. Confidential information must always remain confidential. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on handling confidential information.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

Couldn’t You Do It on the Side?

We must be careful not to participate in any activities where our personal interests or actions might interfere or compete with our obligation to the organization. Even the appearance of a conflict of interest can create problems for ourselves and our organizations. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on dealing with conflicts of interest.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

Cyber What?

Sensitive information left out on a desk can easily be taken by thieving hands and seen by prying eyes. All sensitive and confidential information should be securely stored – especially things like system passwords. The bottom line is simple. You need to know and follow the organization’s secure/sensitive information policies and procedures – especially when it comes to passwords. Cybersecurity policies are not to be taken lightly.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Cybersecurity Closed Captioned

Getting Paid to Scroll

Time theft hurts the company. A recent study estimates that it costs U.S. employers more than $400 billion per year in lost productivity. Five to ten minutes here and there add up to big losses over time. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on our work responsibilities. Remember, it doesn't matter if 'everybody's doing it’... simply put, it breaks trust.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

I Need ‘Em Shredded

To summarize, business documents (including paper files, reports emails and electronic files) need to be retained in accordance with the law and organization requirements/policies. And, if documents are destroyed improperly, it can result in serious problems for the organization and the individual. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on document retention and destruction.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

Isn’t That Confidential?

In most organizations, managers and supervisors have an obligation to help employees resolve business practice or compliance concerns. Remember, all reports of violations must be taken seriously, and appropriate action taken in a timely manner. Again, no matter what our role in the organization—we all have a responsibility to know and follow the organization’s policy on handling reports of violations.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

It Hasn’t Worked for Months

Interactions with auditors, inspectors, or investigators—internal or external—must be conducted in an open, honest, and ethical manner. And all information provided to auditors, inspectors or investigators must be accurate and truthful. There can be no exceptions, which mean the bottom line is, we all have a responsibility to know and follow the organization’s policy on providing accurate information.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

It Isn’t in Their Best Interest

We all know that situations where we’re trying to win business put a lot of pressure on everyone involved. And we also know that comparing our products and services to the competition must be done in a truthful manner. The bottom line is, we all have a responsibility to know and follow the organization’s policies relating to how we talk about our competitors.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

It’s Pretty Obvious Where He’s From…

In making hiring decisions, it is important and necessary to follow good employment practices. And we must not engage in any actions that would result in unlawful discrimination. In short, we all have a responsibility to know and follow the organization’s policies on dealing with diversity and preventing discrimination in the workplace.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Ethics & Integrity Closed Captioned

My Brother-in-Law Works Over There

We have an obligation to keep up with current developments in our industry. That includes the right and responsibility to obtain information about the competition. However, there are right ways and wrong ways to get that information; we must always choose the right way. And the right way is to know and follow the organization’s policy on gathering competitive information.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

She’s in for a Struggle

When it comes to discussing personal health information (PHI), it should only be discussed with the people who need to know. If you have access to PHI and discuss it with those who do not have the right access to this information - it is a violation of HIPAA. The bottom line is simple, know and follow the organization’s policy on handling personal health information (and reporting violations).

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, HIPAA Closed Captioned

They've Never Failed Inspection…

The pressure to perform and get work done can cause us to consider compromising our work or product quality. However, taking any action that compromises work or product quality can have serious consequences for us, our organization, our vendors, and our customers. So, the bottom line is, we all have a responsibility to know and follow the organization’s policies related to maintaining the quality of our products and services.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

Those Things Are Like Gold

It’s not always easy to identify when giving and receiving gifts crosses the line. In certain circumstances, simply the appearance of impropriety can result in significant problems for you and the organization. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on accepting and giving gifts.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned

FAQ - Sexual Harassment in the Workplace

Common questions often asked about workplace sexual harassment. The FAQ is a quick list of questions most asked regarding sexual harassment. It also includes the most common definitions often found in sexual harassment training.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government

The Sid Story™

Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Communication & Influencing Closed Captioned

I'm Not Going to Use Them

A quick look into accepting and giving gifts. In this scenario, a business associate/vendor offers tickets to an event as a "thank you."

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
I Can’t Take It Anymore!

I Can’t Take It Anymore!

Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.

Topic: Change Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Teamwork, Onboarding Closed Captioned
Shining a Light on Child Abuse & Neglect

Shining a Light on Child Abuse & Neglect

This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.

Topic: Active Bystander / Ally Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Effective Project Management (How-To Book)

Effective Project Management (How-To Book)

Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.

Topic: Leading Learning Path: Personal Performance Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Personal Improvement
Your Path to Success™ Being Your Best

Your Path to Success™ Being Your Best

Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.

Topic: Professionalism Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Personal Improvement Closed Captioned
Your Path to Success™ Leading Others

Your Path to Success™ Leading Others

As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.

Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
An Inside Source

An Inside Source

Obtaining (and possibly using) insider information.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
Don't Sweat It

Don't Sweat It

Handling reports of violations (confidential information).

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership, Professionalism Closed Captioned
A.C.T. with Integrity - Program Conclusion

A.C.T. with Integrity - Program Conclusion

Summarizes how to analyze an ethical moment,consider the consequences and take appropriate action.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned
Who Gave Them My Address?

Who Gave Them My Address?

This vignette covers union mailers and home visits. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
Winning the S.A.L.E.™ - An Example

Winning the S.A.L.E.™ - An Example

A practical example of the steps involved in the S.A.L.E. process.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Come On Out to the Meeting (Union Meeting)

Come On Out to the Meeting (Union Meeting)

This vignette covers a situation in which employees are invited to union meetings. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
I Will if You Will...

I Will if You Will...

A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership, Respect Closed Captioned
Preparing for The Three-Dimensional Interview

Preparing for The Three-Dimensional Interview

Preparing to conduct an effective interview.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
Hey, It's on the Radio

Hey, It's on the Radio

Clarifies free speech in the workplace; how lyrics heard on a radio in a common work area can be offensive.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
Stop Telling Me What to Do

Stop Telling Me What to Do

An example of peer-to-peer conflict between a new employee and a seasoned employee

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Professionalism Closed Captioned
The Goal™ (How-To Version)

The Goal™ (How-To Version)

Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.

Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Goals and Goal Setting
Emergency Evacuation

Emergency Evacuation

Fires. Earthquakes. Hazardous materials exposure. The nature of emergencies makes it extremely important for every employee to be thoroughly trained in emergency evacuation procedures.

Topic: Emergencies & Evacuation Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Safety Orientation
Office Ergonomics: If Only Your Computer Could Talk

Office Ergonomics: If Only Your Computer Could Talk

This is an engaging video with an emphasis on computer monitors. An amusing "screen saver" named Bill takes control of the situation and teaches everyone all he knows about proper monitor set-up and other office issues such as material handling.

Topic: Ergonomics Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Office & General Other Topics: Workplace Safety & Awareness
Winter Driving™

Winter Driving™

Winter Driving teaches drivers the techniques they need to know to be safe winter drivers.

Topic: Winter Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness
After the Hire - Program Summary

After the Hire - Program Summary

No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance
All for One and One for All

All for One and One for All

An example of work team conflict: two teams working through differences to make progress toward a common goal.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned
Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Back to Normal (Employees)

Back to Normal (Employees)

Vignette shows possible quid pro quo sexual harassment. If the young woman feels pressured to continue the relationship because of a perceived or actual threat to her position, it would be considered quid pro quo sexual harassment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
Brainstorming

Brainstorming

Managing the brainstorming process during a meeting.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
Cell Phones, Tablets, Etc.

Cell Phones, Tablets, Etc.

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
Challenging & Giving Opportunities

Challenging & Giving Opportunities

No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
Challenging a Learning Point

Challenging a Learning Point

Handling an objection to a key content point during a training session.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
Clarify Actions and Outcomes (Interviewing Tips)

Clarify Actions and Outcomes (Interviewing Tips)

Explanation of the probing strategy of clarifying actions and outcomes.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Interpersonal Skills Closed Captioned
Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Common ADA Questions (Hiring)

Common ADA Questions (Hiring)

Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"

Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Conducting The Three-Dimensional Interview

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
Create a Probe from a Job Task (Interviewing Tip)

Create a Probe from a Job Task (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
Did You Read That Story in the Paper?

Did You Read That Story in the Paper?

Reacting to a disturbing performance review with veiled threats

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Closed Captioned
Discipline & Termination: Avoiding Discipline

Discipline & Termination: Avoiding Discipline

This video clip covers possible legal implications if a manager avoids taking appropriate disciplinary action with an employee.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Avoiding Termination

Discipline & Termination: Avoiding Termination

This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Documenting Correctly

Discipline & Termination: Documenting Correctly

This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Inconsistent Discipline

This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Preparing to Terminate

Discipline & Termination: Preparing to Terminate

This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Dream It!

Dream It!

If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Closed Captioned
Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales
Evaluating The Three-Dimensional Interview

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
Everyone Does It

Everyone Does It

Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
Exactly Who We Want...

Exactly Who We Want...

This vignette provides a good example of discriminating against certain genders and nationalities during the hiring process.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment Prevention, Professionalism, Respect Closed Captioned
Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Explanation of the probing strategy of following a verbal or non-verbal lead.

Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
Gina's Fan (Employees)

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned
Give Me Your Best (Employees)

Give Me Your Best (Employees)

Excellent example of a young man and his manager sharing jokes. Although, the behavior between the two wasn’t unwelcome it is inappropriate and a poor example of behavior from a manager.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned
Good People, Bad Choices - Video Introduction

Good People, Bad Choices - Video Introduction

This vignette introduces the concept of ethics in the workplace. Defining ethics and ethical behavior.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership Closed Captioned
Good People, Bad Choices - Video Summary

Good People, Bad Choices - Video Summary

Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation Closed Captioned
He's Big... Really Big

He's Big... Really Big

How insensitive remarks about an overweight coworker can lead to the perception of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Abusive Conduct Closed Captioned
I've Had It With This Place

I've Had It With This Place

When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Closed Captioned
Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills Closed Captioned
It'll Change Your Life

It'll Change Your Life

How imposing personal religious beliefs on an employee can lead to the perception of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism Closed Captioned
It's Just a Card, Right?

It's Just a Card, Right?

This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
It's the Only Way We'll Ever Get a Say

It's the Only Way We'll Ever Get a Say

Discussions with employees about unions and how workplace issues can be resolved with better communication.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Management
It’s All Good

It’s All Good

A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
Job Prerequisite? (Employees)

Job Prerequisite? (Employees)

Crossing personal boundaries with an employee puts everyone at risk – the manager, the employee, and the organization.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
Just the Right Place

Just the Right Place

This vignette shows an employee who felt he was targeted or assigned specific territories because of his race. The law prohibits organizations from assigning primarily minorities to predominantly minority establishments or geographic areas.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Professionalism, Respect, Racial Equity Closed Captioned
Kung Foo

Kung Foo

This vignette demonstrates an employee harassing another employee with verbal slurs and offensive gestures that cross the line.

Topic: Discrimination Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment Prevention, Professionalism Closed Captioned
Lateral Moves? (Employees & Managers)

Lateral Moves? (Employees & Managers)

When an employee makes a claim of sexual harassment or participates in an investigation related to a sexual harassment claim, you must treat that employee with the utmost care.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Let Me Work My Magic (Employees)

Let Me Work My Magic (Employees)

Excellent example of why behaviors such as back rubs, pinching, patting, grabbing, stroking, rubbing, and caressing are forms of physical contact not appropriate in the workplace.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Reviews how to best link a client's needs with solutions.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Make My Day

Make My Day

Dealing with third-party harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
Making a Smooth Transition

Making a Smooth Transition

How to best transition from one topic to the next during a training session

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
Making Time for Your Employees

Making Time for Your Employees

Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Hiring & Recruiting, Assessing Performance
Mine to Take

Mine to Take

In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Oh, Dear! (Managers)

Oh, Dear! (Managers)

Practicing zero-tolerance for any posters, cartoons, drawings, calendars, pinups, and pictures of a sexual nature in your work environment is extremely important.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention, Professionalism Closed Captioned
Overcoming Communication Issues - Hotel/Hospitality Scene

Overcoming Communication Issues - Hotel/Hospitality Scene

As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
Preparation Pitfalls

Preparation Pitfalls

How lack of preparation can derail a training session

Topic: Communication Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned