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Focus on Communication - A Quick Conversation

Focus on Communication - A Quick Conversation

A referee’s job requires them to be an impartial expert on the game, clear headed, and capable of fairly applying the rules. During games, it would be impossible for coaches, players, and fans to make unbiased calls without a referee. Similarly, in high-pressure work environments, differences between colleagues may lead to disputes that make it impossible for them to see past their biases, resulting in a conflict or stalemate.

Topic: Communication Learning Path: Leadership Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Gauge Opportunities - A Quick Conversation

Gauge Opportunities - A Quick Conversation

Like the surfer selecting the right wave, people encounter endless opportunities for growth and must decide whether the opportunity is worth the inherent risks involved. Some opportunities may involve moving to a new country, working with colleagues with different backgrounds, or taking on a new role.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger, Teamwork
Invest Your Time for Others - A Quick Conversation

Invest Your Time for Others - A Quick Conversation

On teams, it is important to be willing to invest time into the lives of other team members. We do this by learning about what they need and what obstacles they face and by then offering our assistance. This investment pays off in greater team cohesion, inclusion, and trust, as well as the removal of obstacles that stand in the way.

Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Link Different Points of View - A Quick Conversation

Link Different Points of View - A Quick Conversation

The U.S. railroad was started in 1862 during the Civil War. President Lincoln and Congress understood both the symbolism of connecting the country and also the need to think long term, even while the country fought within itself. The railroad removed geographic barriers, spread ideas, and introduced a new way of life – a fresh start that was badly needed. Building a railroad symbolically within a team can mean bridging together two divergent points of view, bringing new insight into a situation.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discussion Trigger, Teamwork
Move From Conflict to Growth - A Quick Conversation

Move From Conflict to Growth - A Quick Conversation

Unlike other pine trees that shed their pine cones and seeds annually, the pine cones of the jack pine will hold on to their seeds indefinitely until exposed to intense heat. In the charred wake of a forest fire, jack pine seedlings take root and begin the forest’s rebirth. Like a fire, a conflict between colleagues with different work styles and backgrounds can cause short pain and intense emotions.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Overcome Obstacles - A Quick Conversation

Overcome Obstacles - A Quick Conversation

Tree limbs grow so that the leaves can absorb sunlight, the energy needed to sustain and create growth. Obstacles never stop a tree from finding the sunshine. Limbs bend around buildings, grow over street signs, and through abandoned structures. In the same way that trees need to be flexible and persistent in their quest to find sunlight, diversity projects need to grow under, through, or around any obstacles that block their path moving forward.

Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Pay Attention To Nonverbal Communication - A Quick Conversation

Pay Attention To Nonverbal Communication - A Quick Conversation

While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Teamwork Through Innovation - A Quick Conversation

Teamwork Through Innovation - A Quick Conversation

In the sport of barrel racing, when a horse and rider are working well together, the horse will intuitively move under the rider if it feels the rider start to fall. This automatic response is only possible due to the bond and unspoken communication that develops between a horse and a rider through the many hours of practicing together. When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Understand How To Use Your Skills - A Quick Conversation

Understand How To Use Your Skills - A Quick Conversation

A guitar in the hands of a novice is simply an object to hold. In the hands of a master, that same guitar becomes an instrument that makes beautiful music. The guitar itself does not change; it just requires well-developed skills to unlock its musical potential. With effective instructions, open communication, and management support, employees are able to unlock and cultivate their natural talents and interests into skills that add to the strength of their team.

Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Discussion Trigger
Understanding Context - A Quick Conversation

Understanding Context - A Quick Conversation

When a rubber band is stretched taut it has potential energy. This potential energy is only important if the rubber band is released and the band moves towards a target. A diverse team can also have incredible intrinsic potential. However, if team members do not feel comfortable contributing their unique ideas, they will not release their great potential energy towards the target of innovation.

Topic: Diversity Dynamics Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Understanding From Experience - A Quick Conversation

Understanding From Experience - A Quick Conversation

A documentary about life in the sea will provide knowledge about ocean life. However, that knowledge is enhanced when it is combined with the experience of scuba diving. The combined knowledge and experience deepens your understanding of the sea exponentially. Scuba diving augments book knowledge with a visceral experience. The act of learning about people with different cultural backgrounds can be viewed in a similar way. Learning about a culture by reading a book or talking to people from that culture gives you a base of knowledge.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Understanding Impact - A Quick Conversation

Understanding Impact - A Quick Conversation

A single drop of water splashing against a rock may not seem to have an erosive impact. However, there is power in water drops, for over time water has the strength to wear down stone. The Colorado River, which began millions of years ago as a drop of water, carved the Grand Canyon. Positive every day actions are like water drops. While each act may not seem to have much impact, over time, the cumulative impact of many drops of water can wear down fear, negativity, and resistance to help forge a new path ahead.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Understanding Passion - A Quick Conversation

Understanding Passion - A Quick Conversation

The energy of a “match on the pitch” comes from a group of people sharing in their common passion. Being in the midst of your passion is an energizing experience. It is obvious when people are in their passion: their eyes light up, excitement fills their voice, and they are “in the zone.” Inquiring about a co-worker’s passion is a great way to gain insight into a person that you work with. Demonstrating a desire to understand a co-worker’s passion enables you to build connections and begin to create common ground.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Understanding the Fear - A Quick Conversation

Understanding the Fear - A Quick Conversation

Jumping out of an airplane might seem insane to some people, while to others it is an exhilarating and often repeated experience. What makes one person deeply afraid may not be at all scary to another person. Much of what causes people to react with fear to a situation are perceptions and assumptions about what that situation will be like. After facing their fears, people often realize that the perception of the experience created more fear than the experience itself.

Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Discussion Card: Conversations Across the Race Divide

Discussion Card: Conversations Across the Race Divide

Discussing race and racial inequities in the workplace can be tough... but it's a conversation that needs to take place. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (D.I.V.I.D.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Racial Equity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Conflict Resolution, Discussion Trigger, Respect / Respectfulness
Discussion Card: The Power of Recovering

Discussion Card: The Power of Recovering

When we say (or do) something that negatively impacts a co-worker, it's often hard to know what to do to mend the relationship. Recovering a relationship is important to moving past the issue(s). These easy-to-use cards provide a simple model (R.E.C.O.V.E.R.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Emotional Intelligence Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Communication & Influencing, Discussion Trigger, Inclusion / Equity / Belonging
Discussion Card: Working with Asian American Co-Workers

Discussion Card: Working with Asian American Co-Workers

Accepting and including others in the workplace - regardless of their race or ethnicity - is key to truly leveraging the power of diversity. Having the difficult conversations helps everyone learn and address key diversity moments. These easy-to-use cards provide a simple model (A.S.I.A.N.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Working with Integrity

These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Culture Commitment, Discussion Trigger, Effective Leadership, Learning Reinforcement, Management, Professionalism
Discussion Card: Working with Latino-Hispanic Co-Workers

Discussion Card: Working with Latino-Hispanic Co-Workers

Other demographic groups are joining our organizations in increasing numbers and in positions where there weren’t before. Are you ready? These easy-to-use cards provide a simple model (L.A.T.I.N.O./A.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Discussion Card: Working with Native American Co-Workers

Discussion Card: Working with Native American Co-Workers

Native American. First Nations. Inuit. Indian. There is a lot to consider when addressing diversity dynamics in the workplace. These easy-to-use cards provide a simple model (N.A.T.I.V.E.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness