Search Video Library for: Industrial & Manufacturing
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
If I'm History, So Is He!
Making open threats against a manager.
Insight: Build on Strengths (Not Fixing Weaknesses)
The notion that to become a great leader one must build strengths rather than fix weaknesses.
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
It Takes a Team!
Working with others to achieve results; making meetings effective
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
It Will Change Your Life!
It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
It's Just a Card, Right?
This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
It's Just an Expression - Updated!
Helping employees and co-workers gain a better understanding of “diversity moments” through an example of how seemingly innocent expressions may have a harmful impact.
It’s All Good (from Good People, Bad Choices™)
A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.
Just Some Good Clean Fun
When humor goes too far and becomes inappropriate teasing and/or hazing.
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks
Conducting legal reference and background checks.
Legal Briefs™ Recruiting and Hiring: Describing the Job
The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process
Legal Briefs™ Recruiting and Hiring: Protected Classifications
The importance of avoiding reverse discrimination in the recruiting and hiring process.
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Legal Briefs™ Workplace Violence: An Employee with a Temper
Dealing with hot tempers that could potentially lead to workplace violence.
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Let it Ride (from Good People, Bad Choices™)
Selecting the right vendor is strategic and often a long process. This vignette tackles the issue of using a certain vendor based on a personal relationship with the vendor. We see how this can negatively impact the organization.
Life's Not Fair
Retaliating against an employee who reports a safety violation.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Mine to Take (from Good People, Bad Choices™)
In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Picture of The Day
Recognizing gender-based harassment; improper use of company email.
Prepare for Communicating Effectively
How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.
Preventing Workplace Bullying: Program Summary
Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.
Recognizing Bullying Behavior
Why is it important to know what behavior is “bully behavior”? Because if you are going to stop it, you first have to identify it; you also have to acknowledge that the behavior was hurtful, intended, happening more than once and purposeful.
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Sales Made Simple™ - Potential sale that is dragging on...
A salesperson asks our sales expert a common problem (especially for new sales people): "I’ve got a potential sale that is dragging on and on and I’m about ready to give up. I’m having a hard time getting in to see the decision maker. I get some interest going and then I can’t see her for a few weeks because she’s traveling or she’s just too busy. I’m sending emails. I’m leaving phone messages. What else should I be doing?"
Sales Made Simple™ I am a "weak closer"...
A salesperson asks our sales expert a common problem (especially for new sales people): "According to my manager, I’m a “weak closer,” but I’ve spent so much time developing these relationships that I really don’t want to come off as pushy. So what I do is spend time laying out all the details and eventually the light bulb comes on for them. You know, if you compare me to the rest of my team my average sales are pretty much the same as everyone else. So, who’s right…my manager or me?"
Sales Made Simple™ I hate cold calling!
A salesperson asks our sales expert a common problem (especially for new sales people): "I hate cold calling! People get over their fear of flying. So is there any way of me getting over my fear of cold calling?"
Sales Made Simple™ I know who's holding things up...
A salesperson asks our sales expert a common problem (especially for new sales people): "I’ve been working with a prospect for four months. The decision maker says we have to agree on a purchase. I know who’s holding things up and I’ve done everything I can think of to figure out why. So far nothing has worked. How do I move this forward?"
Sales Made Simple™ I'd like to see the "dead-end" sign!
A salesperson asks our sales expert a common problem (especially for new sales people): "I recently called on one of the larger prospects for several weeks before they told me their purchasing function was centralized in their corporate office - which is far out of my territory. I’d like to see the “dead-end” sign well before it hits me in the face! How can you tell quickly if a prospect is worth your time?"
Sales Made Simple™ The No Show!
A salesperson asks our sales expert a common problem (especially for new sales people): "I schedule appointments with this particular prospect, but half the time when I show up, he’s been called away. This is getting old. What’s the best way to handle this?"
Sales Made Simple™ What is a "trial close"?
A salesperson asks our sales expert a common problem (especially for new sales people): "My manager has tried to explain what a “trial close” is, but I’m just not getting it. You’re either closing or you’re not. What’s the difference and why use “trial closes?”
Shamu Special
Review of the power of positive relationships.
She's the One
Dealing with third-party sexual harassment and the fear of retaliation.
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Some of My Best Friends Have Them
Comments on provocative attire (towards a co-worker) in the workplace.
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
Stay in Control (from Increasing Emotional Intelligence)
Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!
Straight TALK™ - A Spotlight on Change in the Workplace
As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Straight TALK™ - A Spotlight on Retaliation
Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Substance Abuse: Appropriate Action
Dealing appropriately with unprofessional behavior caused by substance abuse.
Substance Abuse: Staying Focused on the Issue
The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.
Substance Abuse: Testing
The importance of communicating and enforcing employee drug testing policies is outlined in this short video.
The ADA: Tough Questions & Straight Answers - Program Conclusion
The bottom line when it comes to the ADA is this... If you use common sense, treat individuals with disabilities fairly, and provide them with equal opportunities to prove they're capable of doing the job...You'll not only help keep yourself and your organization out of court... you'll probably find that they will turn out to be some of the very best, most highly motivated employees you've ever had.
The Best Side... (from Sexual Harassment? You Decide.)
How inappropriate comments about physical appearance can lead to sexual harassment (female to male).
The Big Picture (from Increasing Emotional Intelligence)
Learn how to keep things in perspective by managing expectations.
The Boss Who Knows it All, And Then Some (from Bad Apples™)
Dealing with a boss that discounts ideas and doesn't listen to reason.
The Oh Series™ Everyday Ethics: Greasing the Wheels
An offer of a bribe can be direct or indirect in nature. If someone says she will give you money to send business her way, that’s pretty direct. Another supplier might not specifically ask for your business, but might offer you a nice gift or a fun trip.
The Oh Series™ Everyday Ethics: I Take Care of My Friends
When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.
The Oh Series™ Everyday Ethics: The Kickback
Asking for or receiving trips, money, or other gifts of this type in order to influence the other person’s decision is known as a kickback. This type of influence is illegal under both federal law and a number of state laws.
The Oh Series™ Everyday Ethics: The Only Game In Town
Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.
The Road Trip
Sharing inappropriate art and pictures in the workplace.
The Unexpected Departure (from Fearless Facilitation! How to Lead Effective Meetings™)
Tips on handling the unexpected departure of a key meeting attendee.
The “Whatever” Co-Worker…
Getting people to care about things they think are "no big deal" can be a challenge. But when everybody understands how important their own contribution is – progress it what happens. More work gets done right the first time, and everybody feels good about putting the effort.
We Know What's Going On!
An effective way to show the impact of gossip and defamation of character.
We Need to M.E.E.T. Program Summary
Review of the M.E.E.T. communication model and how to find common ground.
We're Just Telling Jokes!
Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
What Should I Do First?
Effectively managing shifting priorities.
Whatdaya Think of My Banana?
With all the court cases that have been going on and the changes in the laws, there are a lot of different ways that people can end up doing something that can get them into trouble. This video shows how joking and innuendos could lead to sexual harassment.
Workplace Bullying: Commit to Next Steps
Reviewing company policies, documenting actions and responses and involving HR or management when necessary are three action steps to dealing with a workplace bully.
You Should See Her Qualifications
When gender stereotypes impact trust and working relationships
You're Not a Team Player!
Retaliating by giving a poor performance review.
A Leader Is...™
Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.
An Ally Is...™
An ally is the friend we all need sometimes. Someone who supports others…those outside of the majority. This short, yet powerful video sums up the key qualities of being an ally.
Attitude Is...™
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
Coaching Is...™
Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.
Corporate Culture Is...™
Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.
Credibility Is...™
Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.
Cultural Competency Is...™
Cultural Competency is having the ability to recognize and respond to our similarities and differences - and make better decisions based on that understanding. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on understanding diversity & inclusion within the workplace.
Employment Law Is...™
The decisions you make and the actions you take can cost you and your organization — big time! This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about legal issues within your organization.
Harassment & Discrimination Is...™
By now, you probably know what sexual harassment is. But there's more to harassment than you may think. What starts as harassment can become discrimination, too. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.
Interviewing Is...™
The reality is...hiring the right person is your most important responsibility. The right person is someone who has the skills to do the job, is motivated to do the job and can contribute effectively in your workplace. This thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.
Resolving Conflict Is...™
Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.
Affirmative Action (AA) – Diversity & Inclusion (D&I) – An Overview
As organizations focus on the implementation of diversity & inclusion programs they sometimes, mistakenly, assume that there is no longer a need for EEO or affirmative action/affirmative employment efforts. This article provides a good understanding of the relationships between EEO, AA and D&I.
American Diversity From Exclusion to Inclusion
Have we reached a point where issues of difference based on race, gender, and similar considerations are no longer significant challenges for most organizations? Many would say, “Not yet. We have much more to do.” This short article provides a historical look at D&I in the United States and asks, "What's next?"
Attitude Issues - Interactive Crossword Puzzle
New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.
Bias Crossword Puzzle
A fun activity to quickly introduce and work through key diversity terms regularly associated with bias.
Bias Quotes - Mix and Match Activity
This activity is designed to help participants re-think their assumptions about others based on what they see (or read). Participants review quotes attributed to famous people on topics that are not how people often think about them.
Boost Me Up!
This energizer is intended to refocus attention on the learning at hand. Use any one of the various Sollah Interactive short video programs (a SMART-START™ or meeting opener).
Building Cultural Competency Action Plan
Cultural competency means you recognize and respond to the differences and similarities that make up our workforce and customer base, and use this understanding to communicate more effectively and to make better decisions. Your commitment to building cultural competency begins with a plan!
Burst Of Energy
The goal of this energizer is to keep participants motivated during the training.
Cultural Competence Crossword Puzzle
A fun way to present and learn key cultural competency terms and definitions.
Dealing with Conflict: Common Fight, Flight & Freeze Responses
Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.
Diversity & Inclusion Integration Model
When launching new products, a typical adoption curve has three stages: early adopters, mainstream/majority adopters and the late adopters. This same adoption curve model can also be applied to the four stages of diversity and inclusion (D&I) integration. Each D&I stage has: • the early adopters • a steep rise as the majority engages • a plateau with the 'late adopters
Diversity & Inclusion Word Search
A fun way to present and learn key diversity and inclusion (D&I) terms and definitions.
Diversity Awareness Worksheet
The worksheet has a series of questions and columns representing dimensions of diversity. Participants mark the most appropriate category for each question; then they are asked questions about their selections.