Search Video Library for: Healthcare

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Hey, It's Just a Joke!

Hey, It's Just a Joke!

I Didn't Understand One Word

I Didn't Understand One Word

I Don't Understand

I Don't Understand

I Got This in the Mail...

I Got This in the Mail...

If I'm History, So Is He!

If I'm History, So Is He!

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Five Clusters of Strengths That Really Matter

Insight: Five Clusters of Strengths That Really Matter

Involve Your Audience

Involve Your Audience

Is This The Image That We Really Want?

Is This The Image That We Really Want?

It Takes a Team!

It Takes a Team!

It Was in the Paper

It Was in the Paper

It Will Change Your Life!

It Will Change Your Life!

It's Intolerable

It's Intolerable

It's Just an Expression - Updated!

It's Just an Expression - Updated!

It’s All Good (from Good People, Bad Choices™)

It’s All Good (from Good People, Bad Choices™)

Just Some Good Clean Fun

Just Some Good Clean Fun

Just Tell Them I'm Not Here

Just Tell Them I'm Not Here

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Life's Not Fair

Life's Not Fair

Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Listen Up! (from Achieving Communication Excellence)

Listen Up! (from Achieving Communication Excellence)

M.E.E.T. Zero Tolerance - Program Summary

M.E.E.T. Zero Tolerance - Program Summary

Marcus' Dilemma

Marcus' Dilemma

Mine to Take (from Good People, Bad Choices™)

Mine to Take (from Good People, Bad Choices™)

Nobody Will Ever Know

Nobody Will Ever Know

Overcoming Communication Issues - Office/General

Overcoming Communication Issues - Office/General

Picture of The Day

Picture of The Day

Prepare for Communicating Effectively

Prepare for Communicating Effectively

Preventing Workplace Bullying: Program Summary

Preventing Workplace Bullying: Program Summary

Public Display (Union Flyers)

Public Display (Union Flyers)

Recognize Opportunities

Recognize Opportunities

Recognize Opportunities (Example 2)

Recognize Opportunities (Example 2)

Recognizing Bullying Behavior

Recognizing Bullying Behavior

Redirect

Redirect

Redirection and the Five Steps Explained

Redirection and the Five Steps Explained

Redirection With a Coworker

Redirection With a Coworker

Redirection With a Team Member

Redirection With a Team Member

Redirection With an Employee

Redirection With an Employee

Sales Made Simple™ - Potential sale that is dragging on...

Sales Made Simple™ - Potential sale that is dragging on...

Sales Made Simple™ Cutting our price isn't an option...

Sales Made Simple™ Cutting our price isn't an option...

Sales Made Simple™ I am a "weak closer"...

Sales Made Simple™ I am a "weak closer"...

Sales Made Simple™ I hate cold calling!

Sales Made Simple™ I hate cold calling!

Sales Made Simple™ I know who's holding things up...

Sales Made Simple™ I know who's holding things up...

Sales Made Simple™ I'd like to see the "dead-end" sign!

Sales Made Simple™ I'd like to see the "dead-end" sign!

Sales Made Simple™ Our department made a mistake...

Sales Made Simple™ Our department made a mistake...

Sales Made Simple™ The No Show!

Sales Made Simple™ The No Show!

Sales Made Simple™ They just won't make a decision...

Sales Made Simple™ They just won't make a decision...

Sales Made Simple™ They're not the decision maker...

Sales Made Simple™ They're not the decision maker...

Sales Made Simple™ What is a "trial close"?

Sales Made Simple™ What is a "trial close"?

Shamu Special

Shamu Special

She's Just a Kid

She's Just a Kid

She's the One

She's the One

So, How Am I Doing? (from Achieving Communication Excellence)

So, How Am I Doing? (from Achieving Communication Excellence)

Some of My Best Friends Have Them

Some of My Best Friends Have Them

Speak Up! (from Achieving Communication Excellence)

Speak Up! (from Achieving Communication Excellence)

Stay in Control (from Increasing Emotional Intelligence)

Stay in Control (from Increasing Emotional Intelligence)

Straight TALK™ - A Spotlight on Change in the Workplace

Straight TALK™ - A Spotlight on Change in the Workplace

Straight TALK™ - A Spotlight on Retaliation

Straight TALK™ - A Spotlight on Retaliation

Substance Abuse: Appropriate Action

Substance Abuse: Appropriate Action

Substance Abuse: Detection

Substance Abuse: Detection

Substance Abuse: Intervention

Substance Abuse: Intervention

Substance Abuse: Staying Focused on the Issue

Substance Abuse: Staying Focused on the Issue

Substance Abuse: Testing

Substance Abuse: Testing

Take Another Look

Take Another Look

Task or Relationship: Which Comes First?

Task or Relationship: Which Comes First?

The ADA: Tough Questions & Straight Answers - Program Conclusion

The ADA: Tough Questions & Straight Answers - Program Conclusion

The Best Side... (from Sexual Harassment? You Decide.)

The Best Side... (from Sexual Harassment? You Decide.)

The Big Picture (from Increasing Emotional Intelligence)

The Big Picture (from Increasing Emotional Intelligence)

The Birthday Girl (Inappropriate Touching)

The Birthday Girl (Inappropriate Touching)

The Boss Who Knows it All, And Then Some (from Bad Apples™)

The Boss Who Knows it All, And Then Some (from Bad Apples™)

The Honeymooner - Some Jokes Aren't Funny!

The Honeymooner - Some Jokes Aren't Funny!

The Honeymooner - When Colleagues Get Personal

The Honeymooner - When Colleagues Get Personal

The Oh Series™ Everyday Ethics: Clock Me In

The Oh Series™ Everyday Ethics: Clock Me In

The Oh Series™ Everyday Ethics: Divide and Conquer

The Oh Series™ Everyday Ethics: Divide and Conquer

The Oh Series™ Everyday Ethics: Freedom

The Oh Series™ Everyday Ethics: Freedom

The Oh Series™ Everyday Ethics: Greasing the Wheels

The Oh Series™ Everyday Ethics: Greasing the Wheels

The Oh Series™ Everyday Ethics: I Take Care of My Friends

The Oh Series™ Everyday Ethics: I Take Care of My Friends

The Oh Series™ Everyday Ethics: It's Expected

The Oh Series™ Everyday Ethics: It's Expected

The Oh Series™ Everyday Ethics: The Kickback

The Oh Series™ Everyday Ethics: The Kickback

The Oh Series™ Everyday Ethics: The Only Game In Town

The Oh Series™ Everyday Ethics: The Only Game In Town

The Road Trip

The Road Trip

The Unexpected Departure (from Fearless Facilitation! How to Lead Effective Meetings™)

The Unexpected Departure (from Fearless Facilitation! How to Lead Effective Meetings™)

The Water Boy

The Water Boy

We Know What's Going On!

We Know What's Going On!

We Need to M.E.E.T. Program Summary

We Need to M.E.E.T. Program Summary

We're Just Telling Jokes!

We're Just Telling Jokes!

Whale Done! Response and the Four Steps Defined

Whale Done! Response and the Four Steps Defined

Whale Done! To a Manager

Whale Done! To a Manager

Whale Done! To a Work Team

Whale Done! To a Work Team

Whale Done! To an Individual

Whale Done! To an Individual

What Should I Do First?

What Should I Do First?