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A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Confronting Workplace Conflict™ (for Managers)
Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.
This program teaches employees how to focus and execute communication by following the steps of the P.O.I.N.T. model. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction and more. It will contribute to organizational success by providing employees the tools necessary to improve conduction of meetings, cascade clear messages, generate more business and execute effective communication.
M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect
Enforcing a zero tolerance policy can put managers and supervisors in a tough position. With no gray areas, second chances or margins for error, they must handle each situation properly to avoid legal repercussions for themselves and their organizations. This program adapts the M.E.E.T. approach to help managers and supervisors deal with zero tolerance situations respectfully, legally and consistently.
Managing Generations: M.E.E.T. for Respect in the Workplace™
Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.
The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™
This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
Back to Basics (Manual Material Handling) - No Belt
Back to Basics is a quick paced, informative program to help employees understand back injuries and the precautions they can take to prevent these most costly lost time incidents. This version does not include the use of belts.
Don't Fall Down On the Job™: Preventing Slips, Trips and Falls
Fall protection expert, Nigel Ellis, Ph.D., CSP, P.E., also appears in the program with comments about fall prevention. In addition to general safety regarding slips, trips, and falls, safety considerations for using stairways, ladders, and scaffolds are also discussed.
A Masterpiece
Dealing with inappropriate art and pictures in the workplace.
Allowing the Victim to Dictate Actions (from Legal Briefs™)
When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Conducting The Three-Dimensional Interview
Explanation of how to conduct an effective three-dimensional interview.
Conflict 101™ - The Flight Response
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
Courage 2 Coach™ - Coaching is Positive
We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.
Courage 2 Coach™ - Coaching to Empower
One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.
Courage 2 Coach™ - Coaching to Specific Issues
Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.