Search Video Library for: Healthcare
Pay Attention To Nonverbal Communication - A Quick Conversation
While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.
See Potential Contributions, Not Limitations - A Quick Conversation
When working on teams, it is important not to look at limitations but instead at the potential contribution that each person can make – regardless of what kind of package that contribution comes in. This will allow you to maximize the skills and abilities of all team members.
Teamwork Through Innovation - A Quick Conversation
In the sport of barrel racing, when a horse and rider are working well together, the horse will intuitively move under the rider if it feels the rider start to fall. This automatic response is only possible due to the bond and unspoken communication that develops between a horse and a rider through the many hours of practicing together. When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.
Tell Stories to Build a Strong Community - A Quick Conversation
Across the globe, cave drawings thousands of years old have preserved the remnants of ancient civilizations. While the drawings may be scattered over great distances and originate from different cultures, they all have one aspect in common: they tell stories. The drawings recount stories about successes, hunts, trials, and daily life. Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.
Understand How To Use Your Skills - A Quick Conversation
A guitar in the hands of a novice is simply an object to hold. In the hands of a master, that same guitar becomes an instrument that makes beautiful music. The guitar itself does not change; it just requires well-developed skills to unlock its musical potential. With effective instructions, open communication, and management support, employees are able to unlock and cultivate their natural talents and interests into skills that add to the strength of their team.
Understand Preconceived Notions - A Quick Conversation
Hear the word flour and what comes to mind is probably baking, bread, and pizza crust. The preconceived notion that flour is only found in baked goods can lead to surprise when it is discovered that it can also be an ingredient in: pasta sauce, hot dogs, salad dressing, soup, taco sauce, and even dog food. Having preconceived notions about other people is like assuming that you know all of the ingredients of an item of food just by looking at it.
Understand Your Significance - A Quick Conversation
Both captains and lighthouse keepers have roles that, although different, are important to the navigation of ships. Likewise, each position within a company plays an important role in helping the company to navigate the global marketplace. When employees understand how their role contributes to team success, they are able to take pride in doing their job well and in contributing to the overall progress of the company.
Understanding Context - A Quick Conversation
When a rubber band is stretched taut it has potential energy. This potential energy is only important if the rubber band is released and the band moves towards a target. A diverse team can also have incredible intrinsic potential. However, if team members do not feel comfortable contributing their unique ideas, they will not release their great potential energy towards the target of innovation.
Understanding From Experience - A Quick Conversation
A documentary about life in the sea will provide knowledge about ocean life. However, that knowledge is enhanced when it is combined with the experience of scuba diving. The combined knowledge and experience deepens your understanding of the sea exponentially. Scuba diving augments book knowledge with a visceral experience. The act of learning about people with different cultural backgrounds can be viewed in a similar way. Learning about a culture by reading a book or talking to people from that culture gives you a base of knowledge.
Understanding Hidden Beauty - A Quick Conversation
The majority of the time, a male peacock looks ordinary and small. However, when given an opportunity to showcase himself, he becomes a world-renown beauty. While he has the beauty every day, it is only when he feels duty-bound to be his best, that it is displayed and appreciated. People can be like peacocks. When they are not given opportunities to shine, they don’t let their true beauty show.
Understanding Impact - A Quick Conversation
A single drop of water splashing against a rock may not seem to have an erosive impact. However, there is power in water drops, for over time water has the strength to wear down stone. The Colorado River, which began millions of years ago as a drop of water, carved the Grand Canyon. Positive every day actions are like water drops. While each act may not seem to have much impact, over time, the cumulative impact of many drops of water can wear down fear, negativity, and resistance to help forge a new path ahead.
Understanding Passion - A Quick Conversation
The energy of a “match on the pitch” comes from a group of people sharing in their common passion. Being in the midst of your passion is an energizing experience. It is obvious when people are in their passion: their eyes light up, excitement fills their voice, and they are “in the zone.” Inquiring about a co-worker’s passion is a great way to gain insight into a person that you work with. Demonstrating a desire to understand a co-worker’s passion enables you to build connections and begin to create common ground.
Understanding Perceived Value - A Quick Conversation
During the Revolutionary War, lobster was considered such inferior food that it was used to feed the British prisoners, and even they revolted against it. With the advent of railroads, trains brought lobster to the Midwesterners, who had no cultural bias, and found it to be a delicacy. Gradually, New Englanders came to the same conclusion. Often it takes an outside perspective to realize the inherent value that is already on your team and within your company.
Understanding the Fear - A Quick Conversation
Jumping out of an airplane might seem insane to some people, while to others it is an exhilarating and often repeated experience. What makes one person deeply afraid may not be at all scary to another person. Much of what causes people to react with fear to a situation are perceptions and assumptions about what that situation will be like. After facing their fears, people often realize that the perception of the experience created more fear than the experience itself.
Discussion Card: After the Conversation
So you've had a difficult discussion with an employee, direct report, staff member... what's next? Things like action items, open issues, follow-up and more! These easy-to-use cards provide a simple model (A.F.T.E.R.) along with thought-provoking questions on effective ways to follow-up with a tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Before the Conversation
Having a difficult discussion is hard. Though it must be done to get to resolution, you must be prepared. That includes understanding ground rules and preparing yourself mentally (working through a checklist). These easy-to-use cards provide a simple model (B.E.F.O.R.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Conversations Across the Race Divide
Discussing race and racial inequities in the workplace can be tough... but it's a conversation that needs to take place. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (D.I.V.I.D.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Having Brave Conversations
With a diverse workplace can come unique and interesting tension. When that tension grows into real issues, it's time to have a brave conversation. These easy-to-use cards provide a simple model (B.R.A.V.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Micro-Affirmations
These easy-to-use cards provide a simple model (I.N.V.O.L.V.E.) along with thought-provoking questions on small actions that include people. These cards are great for a quick training reminder or conversation starter.
Discussion Card: PREVAIL!® (3-OUT Response Model)
These durable, easy-to-use cards reinforce the PREVAIL!® Response Model (LOCK OUT | GET OUT | TAKE OUT) along with a 30 second "OUT" assessment. These conversation-starting cards can be distributed for a reminder or conversation starter or even a post-training reminder. This card is intended to reinforce active shooter/intruder response training.
Discussion Card: Purpose of the Talk
It's not always easy having workplace discussions - whether to simply gather information or to tackle a tough situation. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (T.H.E.C.H.A.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Resolving Conflict
When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Respect Across Religions
When it comes to discussing religion in the workplace, there are so many questions. Be prepared to have these discussions while fostering an inclusion environment! These easy-to-use cards provide a simple model (F.A.I.T.H.S.) along with thought-provoking questions on better understanding & addressing questions on religion in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Starting Conversations
When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.
Discussion Card: Starting Conversations with Grace
Need to have a serious talk with an employee or front-line staff? Having the tough workplace discussions are never easy. These easy-to-use cards provide a simple model (G.R.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions... effectively and with respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: The Power of Recovering
When we say (or do) something that negatively impacts a co-worker, it's often hard to know what to do to mend the relationship. Recovering a relationship is important to moving past the issue(s). These easy-to-use cards provide a simple model (R.E.C.O.V.E.R.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Working on Diverse Teams
These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Working with Asian American Co-Workers
Accepting and including others in the workplace - regardless of their race or ethnicity - is key to truly leveraging the power of diversity. Having the difficult conversations helps everyone learn and address key diversity moments. These easy-to-use cards provide a simple model (A.S.I.A.N.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Working with Black & African American Co-Workers
Not sure how to discuss (let along increase) inclusion and belonging in your diverse workplace? These easy-to-use cards provide a simple model (B.L.A.C.K.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Working with Integrity
These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Working with Latino-Hispanic Co-Workers
Other demographic groups are joining our organizations in increasing numbers and in positions where there weren’t before. Are you ready? These easy-to-use cards provide a simple model (L.A.T.I.N.O./A.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Working with Native American Co-Workers
Native American. First Nations. Inuit. Indian. There is a lot to consider when addressing diversity dynamics in the workplace. These easy-to-use cards provide a simple model (N.A.T.I.V.E.) along with thought-provoking questions on better understanding & addressing questions on including and embracing other cultures. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Working with Veteran Co-Workers
Military veterans are a great asset in the workplace. But how can you maximize their experience while maintaining respect and equity? These easy-to-use cards provide a simple model (V.E.T.E.R.A.N.) along with thought-provoking questions on better understanding your veteran's core tenents of honor, duty & integrity in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.
Get the Whole Picture Self-Assessment & Participant Book
This assessment tool is designed to help you create your own learning objectives on probing into a candidate’s answers in selection interviews. After completion of this workshop you will be able to identify the benefits of the informational probing style, explain five behavior-based probing strategies and demonstrate how to use behavior-based probing techniques.
TrainingBytes® It's That Time Again
Have you ever received an inappropriate email at work? How about an email that has a graphic picture or makes fun of someone in your office? Do you ever hear inappropriate jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this short program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.
Everyday Leadership™ One For The Ages
Our workplace is full of employees with valuable life experiences and ideas. It's important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. Everyone has value, no matter their age.
Discussion Card: Checking the Relationship
Having active and respectful discussions are paramount to creating working relationships based on inclusive and trust. These easy-to-use cards provide a simple model (R.A.P.P.O.R.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
TrainingBytes® Understanding Anxiety
Anxiety is something we all encounter as a normal part of life. Anxiety can actually be a motivator… helping us accomplish a task at hand that needs to be done. In simple terms anxiety is characterized as extreme fear or worry. Besides being worried and fearful about life in general, there is another type of anxiety that involves an irrational fear reaction in the presence or anticipation of a specific object, place, or situation.
Discussion Card: A.C.T. with Integrity™
A colorful and discussion-generating reminder card that provides a simple model (A.C.T.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.
Discussion Card: Avoiding the Scam! Knowing Your Role in Cybersecurity™
When it comes to cybersecurity, you're only as secure as your employee's knowledge and actions. These easy-to-use cards provide a simple model (S.C.A.M.) along with thought-provoking questions on the importance of understanding and following cybersecurity policies and procedures. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Being F.A.I.R.™ The Power of Cultural Competence
A colorful and insightful reminder card that provides a simple model (F.A.I.R.) for understanding the importance of building and using cultural competency in our every day interactions. These cards can be printed and distributed for a quick reminder (post-training), performance management (just-in-time reinforcement) or a powerful conversation starter.
Discussion Card: L.E.A.D. with Integrity™
A colorful and discussion-generating reminder card that provides a simple model (L.E.A.D.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.
Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions
Dreading that difficult discussion with an employee or coworker who just isn't engaged or performing as expected? These easy-to-use cards provide a simple model (T.A.L.K.) along with thought-provoking questions on starting those tough conversations. Great for a quick training reminder, reinforcement or as a discussion generator.
Discussion Card: Listening by Creating Space
Having active and respectful discussions are essential components of an inclusive and innovative workplace. These easy-to-use cards provide a simple model (S.P.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Peer Today, Boss Tomorrow™
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
E•Z START™ Developing Cultural Competence
Cultural competency means you recognize and respond to the differences and similarities that make up our workforce and customer base - and use this understanding to communicate more effectively and to make better decisions. This E•Z START™ is geared towards all employees within your organization. Total Discussion Time: 30-60 Minutes
E•Z START™ Diversity Basics (for Leaders)
Diversity just shows up. It walks in your door through the hiring process… who's out there in the applicant pool… that's what’s available for you to hire. This E•Z START™ is geared towards all leaders within your organization (executives, managers, supervisors, board members, etc.) providing a quick primer on the power and impact of workplace diversity and cultural competency. Total Discussion Time: 30-60 Minutes
E•Z START™ Embracing Workplace Civility
Simply put, uncivil actions disrupt the workplace! In today's fast-paced world, a simple social media post or email can lead to hurt feelings...lost jobs and maybe even a lawsuit. But... being civil is not about just being polite or having good manners. This E•Z START™ is geared towards all employees within your organization (executives, managers & staff) helping them recognize the importance of maintaining a civil, respectful and inclusive workplace.
E•Z START™ Engaging Others
Engaged employees are not just those who are excited to come to work every day – they are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success. This E•Z START™ is geared towards all managers/leaders within your organization. Total Discussion Time: 30-60 Minutes
E•Z START™ Getting Back to Work After the Pandemic
After the pandemic, organizations are navigating a broad range of issues that span from keeping their employees and customers safe to re-configuring business operations and getting things to a 'new' normal. This E•Z START™ is geared towards all employees within your organization, providing a great introduction to what employees might see in the post-pandemic workplace. Total Discussion Time: 30-60 Minutes
E•Z START™ Resolving Workplace Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict. But, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. This E•Z START™ is geared towards all employees within your organization - helping them recognize the importance of maintaining a civil, respectful and inclusive workplace. Total Discussion Time: 30-60 Minutes
E•Z START™ Tackling Illegal Stereotypes (National Origin)
Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal. This E•Z START™ is geared towards all employees within your organization - providing a lesson on the detrimental impact of stereotypes. Total Discussion Time: 30-60 Minutes
E•Z START™ Tackling Unconscious Bias
Addressing unconscious/hidden bias takes time and considerable effort. It’s about making a more conscious choice about how you show up in the world. It’s about getting comfortable with being… well, uncomfortable. This E•Z START™ is geared towards all employees within your organization (executives, managers, supervisors, front-line employees, staff, etc.) promoting healthy conversations around our biases – and how they impact others. Total Discussion Time: 30-60 Minutes
E•Z START™ Understanding Microaggressions
Microaggressions tend to be the everyday, subtle interactions or behaviors that communicate some sort of bias toward another person or group. They can be intentional or unintentional and sometimes even well-meaning. This E•Z START™ is geared towards all employees in your organization - providing a quick primer on the power (typically negative) and impact of microaggressions in the workplace. Total Discussion Time: 30-60 Minutes
E•Z START™ Understanding Third Party Harassment
Third-party sexual harassment occurs when someone outside of the employer's organization harasses an employee in or outside the workplace. Such third parties may include customers, vendors, consultants, or anyone that the employer has a business relationship with. This E•Z START™ is geared towards all employees within your organization. Total Discussion Time: 30-60 Minutes
Legal Briefs™ Recruiting and Hiring: A Manager’s Guide to Staying Out of Court
Finding the right people is challenging enough without the added legal burden. Equip your managers with the skills they need to avoid typical legal pitfalls in recruiting and hiring. This program addresses the most common stumbling blocks managers face, including job descriptions, job advertising, interviewing and equal opportunity concerns.
Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination
This updated program provides answers to several of the most common questions managers struggle with concerning harassment and discrimination. • What is included under Federal or State Law as Harassment? • What should I do when an issue is reported to me? • What are my responsibilities related to the individuals affected by the report? • Can I be sued if I don’t respond appropriately? In addition, the program provides managers with four specific actions they can take to help ensure they keep themselves and your organization in compliance with the law. It's specifically designed to cut through the legal jargon to provide clear and concise information in terms that everyone can understand.
Managing Essentials™ Hygiene Problems
Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Legal Briefs™ Workplace Violence: Keeping Your Workplace Safe
No organization wants its name on the front page when the headline involves workplace violence. This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry outbursts, dealing with employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.
Being F.A.I.R.™ What is Cultural Competency?
Diversity is a fact of life in our organizations. So, the question is, "how can we use our awareness of diversity to be more effective?" Being culturally competent means having the ability to recognize and respond to our similarities and differences; and make better decisions based on that understanding.
Couldn’t You Do It on the Side?
We must be careful not to participate in any activities where our personal interests or actions might interfere or compete with our obligation to the organization. Even the appearance of a conflict of interest can create problems for ourselves and our organizations. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on dealing with conflicts of interest.
Cyber What?
Sensitive information left out on a desk can easily be taken by thieving hands and seen by prying eyes. All sensitive and confidential information should be securely stored – especially things like system passwords. The bottom line is simple. You need to know and follow the organization’s secure/sensitive information policies and procedures – especially when it comes to passwords. Cybersecurity policies are not to be taken lightly.
Isn’t That Confidential?
In most organizations, managers and supervisors have an obligation to help employees resolve business practice or compliance concerns. Remember, all reports of violations must be taken seriously, and appropriate action taken in a timely manner. Again, no matter what our role in the organization—we all have a responsibility to know and follow the organization’s policy on handling reports of violations.
Managing Essentials™ Be More Assertive
You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Consistently Late for Work
You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Frequently Absent
You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Harmful Gossip
You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Too Many Personal Calls
You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Those Things Are Like Gold
It’s not always easy to identify when giving and receiving gifts crosses the line. In certain circumstances, simply the appearance of impropriety can result in significant problems for you and the organization. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on accepting and giving gifts.
Being F.A.I.R.™ Program Summary
The point of understanding the impact of diversity and being culturally competent by using the F.A.I.R.™ approach isn't just to ensure we'll all be nice to each other. Our organizations are in business to accomplish a task. And that takes the cooperation of employees and customers.
Leadership Perspectives
A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.
Discussion Card: Staying Safe in a Pandemic
Keeping safe when returning to work after a pandemic or sickness is a priority for the entire organization. These easy-to-use cards provide an easy-to-remember model (C.O.V.I.D.) along with thought-provoking questions for maintaining a safe work environment. These cards are great for a quick reminder, reinforcement or as a conversation generator.
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability
Completely Updated! Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This new version of our best-selling program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow in order to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.
ACTIONS Speak!™ Behavior-Based Interviewing
From the creators of More Than a Gut Feeling™, this powerful program offers a fresh and vibrant new approach to legal and effective hiring. Based on the time-tested truth, "past actions predict future performance", ACTIONS Speak! combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective interview skills training course for a new generation of interviewers.
The Consequences of Sexual Harassment™ (California Employees)
With the passing of California Senate Bill (SB) 1343, California companies with 5 or more employees (including temporary and seasonal employees) are required to provide one (1) hour of interactive sexual harassment prevention training every two (2) years. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.
Discussion Card: More Than a Gut Feeling™ Interviewing Essentials
Using the power of behavior-based interviewing will get you the new hires you need... and retain! These easy-to-use cards provide a simple model (M.T.G.F.) along with thought-provoking questions on maximizing the key principles of More Than a Gut Feeling™. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
FAQ - Sexual Harassment in the Workplace
Common questions often asked about workplace sexual harassment. The FAQ is a quick list of questions most asked regarding sexual harassment. It also includes the most common definitions often found in sexual harassment training.
The Consequences of Sexual Harassment™ (Illinois Employees, Managers & Supervisors)
Beginning January 1, 2020, Illinois now requires all employers to provide sexual harassment training. SB 75 (also known as the Workplace Transparency Act), mandates that all employees receive sexual harassment training annually. The first deadline is January 1, 2021.
The Consequences of Sexual Harassment™ (Connecticut Employees, Managers & Supervisors)
Connecticut has enacted a state law, the Time’s Up Act, expanding sexual harassment training requirements for employers with employees working in Connecticut. Employers must now provide two hours of sexual harassment training to all employees in Connecticut, not just supervisors. This course will drive deep conversations around the definition and consequences of sexual harassment.
The Consequences of Sexual Harassment™ (Delaware Employees, Managers & Supervisors)
With the passing of Delaware House Bill (HB) 360, the state created a new section to the Delaware Discrimination in Employment Act (DDEA) that focuses specifically on sexual harassment. Delaware companies with 50 or more employees (excluding independent contractors or employees who work less than 6 months) are required to provide sexual harassment prevention training every two (2) years. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.
The Consequences of Sexual Harassment™ (Maine Employees, Managers & Supervisors)
Unwelcome sexual harassment is a form of sex discrimination that violates the Maine Human Rights Act. Unwanted sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature which threatens job security, working conditions, or advancement opportunities is considered sexual harassment.
The Consequences of Sexual Harassment™ (New York Employees, Managers & Supervisors)
Specific for New York State (New York State Human Rights Law) and New York City (NYC Human Rights Law) sexual harassment training requirements! New York companies are required to provide sexual harassment prevention training. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.
Effective Project Management (How-To Book)
Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.
Empowerment Works: A Guide for Supervisors and Employees (How-To Book)
Just as we instill courage when we “en-courage,” we develop power when we “em-power.” Empowerment relies upon the willingness of employees at all levels of an organization to accept the responsibilities that accompany authority. Empowerment is a kind of democracy in the workplace. Like democracy, empowerment frees us to make decisions and take action. And like democracy, empowerment requires that we recognize and establish boundaries within which effective decisions and actions can occur.
Taking the Step Up to Supervisor (How-To Book)
Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.
You Can't Do It All: Effective Delegation for Supervisors (How-To Book)
Most accomplished leaders would agree that delegation is one of the most important skills in their repertoire. Why? Imagine your own situation: Are you a manager or supervisor who comes in early, stays late, and gives 110 percent? Then delegation will help you improve your results while decreasing the time you spend at work. Do you wish your employees were more loyal to you or the organization? When you delegate well, your employees widen their horizons, develop new skills, and enjoy a new level of authority. That usually leads to an impressive increase in loyalty and commitment.
Discussion Card: Engaged Employees
Engagement is not the same as employee satisfaction… not the same as employee happiness. Employee engagement is the emotional commitment your employees have to the organization… and its goals. These easy-to-use cards provide a simple model (E.N.G.A.G.E.) along with thought-provoking questions on employee engagement. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Everyday Diversity™ Three Strikes
Everyone is a combination of the many things different aspects of our lives. Daughter, engineer, team lead, brother/sister, type A personality, lover of jazz, etc. How all of these come together in the workplace is unique to all of us. Building an inclusive workplace means that people can be authentic and feel that they belong.
Your Path to Success™ Empowering Teamwork
Even the most talented teams don’t start out as high performing. To begin with, there are steps you can take to set your team up for success and create a work environment that values teamwork and collaboration. Set a vision and shared goals based on trust… explaining how the work of the team fits with the mission and goals of the organization.
Everyday Diversity™ The Assertive Salesperson
When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.
Everyday Diversity™ Difficult Name
We all know the dangers that come from making assumptions based on one aspect of a person - such as their name. People want to be seen as whole people and our name is just one part of who we are. This kind of bias can be very subtle and we may not even realize that it is being done. So, as we think about putting this into action, let’s support all of employees in the appropriate pronunciation of their names and to watching any biases that start from someone’s name.
Everyday Diversity™ His Husband
There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While we may not agree with every aspect of all of our co-workers, what we can agree on is that people need to be treated with respect and dignity.
Everyday Diversity™ I Can Hear You!
People with disabilities live normal happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, but be willing to offer if it is desired.
Everyday Diversity™ Mary the Dinosaur
We can make assumptions about people based on their age – younger people will be great with technology for example or anyone over the age of 25 will have a harder time adjusting to the software changes. But, assumptions like this can have a real-life impact on our work teams.
Everyday Diversity™ More Than Meets the Eye
How we present ourselves to the world is part of our personal choices. Some people prefer a laid back styles, some prefer a buttoned up conservative look. So long as people are within the dress code, what people are wearing is personal.
Everyday Diversity™ Speak English
Speaking in a foreign language can be tiring and more challenging. Being able to speak in a native language often makes things easier and quicker - especially when describing work or tasks. It can be easy to assume that when we hear people speaking a foreign language that they are speaking about us. Sometimes this also means that we feel left out of the conversation.
Everyday Diversity™ Taking Our Jobs!
Caring for ourselves and our families is something that everyone in the world worries about. And, immigrants are no exception of the rule. Often immigrants are willing to take jobs that other people find too hard or that they are willing to take because they have other opportunities. Other immigrants provide highly sought after skills and degrees that help companies to be successful. Helping immigrants to be successful at work helps everyone be a great part of a work team.
Everyday Diversity™ They Went to School...Where?
Bias and stereotypes can impact us in many ways... including assuming that just because someone didn’t go to prestigious university - they won’t be a great employee. So, when we are reviewing resumes for new hires, it is important to not let those biases keep us from seriously considering candidates for reasons like the school they attended.
Everyday Diversity™ What Does a Girl Know?
Sometimes a department or field is dominated by one gender and it can be hard for people who aren’t that gender to be successful in that field - due to ingrained perceptions or long-standing stereotypes. Think male nurses... or female software developers.
Your Path to Success™ Being Your Best
Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.