Complete Video Library
Listen Up! Is That What This Is... A Discussion?
An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.
TrainingBytes® Lunch is On Me!
Each of us has a moral code. Sometimes that code is very clear to us. We may know we wouldn’t steal a jacket from a store or that we wouldn’t violently harm someone else. Sometimes, though, we aren’t quite as clear about how we’ll respond, especially when we’re caught off-guard and don’t have a lot of time to think about our response. We may want to please the other person, or we may think the other person won’t like us if we don’t do as asked.
Listen Up! I'm Pushing Them All the Time
Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!
TrainingBytes® The Invitation
Being a target of quid pro quo sexual harassment creates a workplace that's toxic. We all have the right to work in an environment free of harassment. Sexual harassment affects all of us, directly or indirectly. If not addressed, sexual harassment will create a hostile work environment that can lead to an expensive lawsuit.
Leadership Myths™
SOLLAH EXCLUSIVE!
Leadership is important to your company because it causes managers to make an emotional commitment to their jobs, not just a financial or intellectual commitment. When your job becomes a source of personal value fulfillment for you, you’re going to protect that source by making your company successful. But that’s not why you should be a leader. As a manager your most important responsibility is to your company. As a leader your most important responsibility is to yourself. This is the single most supportive corporate action you can take. That’s why people become leaders, to fulfill their personal values. After all it’s not easy being a leader!
TrainingBytes® You'd Be Perfect
Whether subtle or overt, discrimination based upon race is illegal. This video situation shows an employee who felt they were targeted or assigned specific territories (red lining) because of their race. The law prohibits organizations from assigning primarily minorities to predominantly minority establishments or geographic areas.
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers)
As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
A Hole in One… (from The Future of Work™)
Technology is definitely a factor in a lot of situations and generational misunderstandings. Many in today’s workforce grew up with technology. For them, information has always been a click away. Different ways of working can sometimes cause confusion and keep us from connecting or being effective. Sometimes we need to explore our differences and develop ways to work together more effectively. The M.E.E.T.® model can help us learn from each other in mutually beneficial ways.
Do You Hear What They’re Saying? (from The Future of Work™)
Some of the past ways of leading like command and control will not work well with the new generations coming into the workforce. They’re less interested in authority and fitting into old structures, and more interested in feeling like they belong and can contribute. The manager’s role is to engage their staff and to foster a culture which balances and attends to both…the work and the people. When we say that people matter and that relationships matter, it means that we are willing to change and be more flexible. That’s what inclusion is all about.
I’m Calling My Therapist! (from The Future of Work™)
Wellbeing is important to the overall quality of life and research has shown that it’s a higher priority than ever before as Millennials and Generation Z become the majority of the workforce. Some work habits, while commonly accepted, are not sustainable and often lead to burnout and other serious health consequences. Employee wellbeing contributes to organizational wellbeing and operational effectiveness. It has become a priority for many employers.
That Was the Most Bizarre Meeting! (from The Future of Work™)
Ageism has to do with people being discounted because of their age… being seen as too young or too old. Treating people differently in employment based on things like age can be unlawful. Bias based on age is a reality. Examples of age-related bias are coded comments such as someone is “set in their ways,” or “you can’t teach an old dog new tricks.” Being passed over for opportunity - assumptions such as older workers don’t understand technology and that younger workers are immature - are all examples of bias at work.
What Did I Say? (from The Future of Work™)
During a team meeting, you had an employee or staff member who uses a disrespectful word without realizing it. What do you do? Shaming and blaming can get in the way of our learning... and our relationships. That means we need to know how to recognize, respond, and recover when something we say, hear or observe is offensive or has a harmful impact on others. That’s what inclusion in action means… taking intentional actions to stay connected and support belonging.
When the Boss Calls a Meeting… (from The Future of Work™)
When generational communication differences cause misunderstandings about things like work requirements and work/life balance, what do you do? Our generational differences do influence our views about authority, and hierarchy. They also impact the things we say and how we say them. Many organizations have inherited traditional structures and practices that are rooted in militaristic approaches popular in the past. Using the M.E.E.T.® model is like having a coach helping us through the process. That way we create shared understanding, new agreements, and clear expectations.
TrainingBytes® Let Me Get That For You
Under federal law, discrimination based on sexual orientation is illegal. In several states and local jurisdictions, there are laws which provide additional protections from harassment and discrimination based on perceived - as well as actual - sexual orientation. And if this kind of behavior happens in one of those places, coworkers may very well end up on the wrong side of a hostile environment harassment lawsuit.
TrainingBytes® Make My Day...
Third party sexual harassment is a form of sexual harassment that occurs when someone who is not an employee of the organization, such as a customer, client, or vendor, harasses an employee. This can create a hostile, offensive, or intimidating work environment for the target of the harassment, and affect their performance, well-being, and rights.
TrainingBytes® The Critique
When it comes to inappropriate workplace comments (even joking and innuendo), sometimes it takes voicing your objections to the person more than once before they get the message. The idea is to be consistent. Each time that their behavior crosses the line you must confront them. Now, if you don't feel comfortable confronting them, document each incident and then go to human resources about the situation. This type of behavior is unacceptable.
TrainingBytes® You're Gonna Lose
Do your employees/staff/leaders know the subtle differences between inappropriate, unprofessional or illegal workplace behavior? Simply asking a question about a woman's natural hair color… isn't unlawful in and of itself. But what if a comment was made regarding an ongoing bet about a co-worker? Could it be considered hostile environment sexual harassment?
Discussion Card: Be S.A.F.E. (Not Sorry)
Preventing workplace violence before it can impact an organization is paramount. S.A.F.E. is an easy-to-implement approach to address potential workplace violence threats. These easy-to-use cards provide a simple model (S.A.F.E.) along with simple reminders to effectively tackle tough workplace issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
TrainingBytes® Go Home, Foreigner!
SOLLAH EXCLUSIVE!
When we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal. Actions and even conversations about a co-worker based on their national origin or ethnicity is a violation of policy and can lead to legal issues if not stopped. Yes, we all have a right to think what we want to think. But… it's critical that we refrain from expressing those kinds of views - publicly or privately – by words or actions, in the workplace.
Discussion Card: Workplace Bullying for Managers
SOLLAH EXCLUSIVE!
Are you a bully boss? Does your management style promote a respectful workplace... or create fear and animosity? These easy-to-use cards provide a quick overview along with thought-provoking definitions and questions on effective ways to address and prevent workplace bullying. These cards are great for a quick training reminder, reinforcement or as a conversation generator.