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Results for Topic: Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    #101 ID:119 Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Integrity Every Day: Real Choices. Right Decisions.

    Develop a safe and ethical environment for patients and their guests.

    #102 ID:504 Topic: Ethics Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Government Other Topics: Change, Compliance, Leadership, Professionalism Closed Captioned
  • Legal Briefs™ Discipline & Termination - Improving Performance & Reducing Liability

    Help managers legally handle discipline and termination issues

    #103 ID:164 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Harassment & Discrimination - Promoting Respect & Preventing Discrimination

    Give managers the legal knowledge to prevent workplace discrimination.

    #104 ID:172 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting & Hiring - A Manager's Guide to Staying Out of Court

    Equip managers with the legal skills needed to find and hire the right people.

    #105 ID:180 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Substance Abuse - The Manager's Role in Creating & Maintaining a Drug-free Workplace

    Help your managers legally maintain a safe,drug-free work environment.

    #106 ID:188 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Privacy - Does It Really Exist?

    Promote effective, legal documentation and communication of privacy policies.

    #107 ID:202 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Violence - The Legal Role in Keeping Your Workplace Safe

    Provide managers with the legal knowledge to keep the workplace safe.

    #108 ID:570 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Let's T.A.L.K.™: Handling the Difficult Performance Appraisal

    Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better.

    #109 ID:217 Topic: Assessing Performance Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned
  • Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.

    Improve communications by helping everyone make their point with impact.

    #110 ID:228 Topic: Communication Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Motivation: Dream it. Walk it. Believe it.™

    Through universal principles, interviews with real people and hands-on lessons, employees learn to develop and execute a plan and explore why faith in themselves is critical to reaching their goals.

    #111 ID:502 Topic: Motivation Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Professionalism Closed Captioned
  • Open Mind, Open World: Improving Intercultural Interactions™

    Boost productivity by developing cultural capability! In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

    #112 ID:469 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    #113 ID:592 Topic: Sales & Service Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #114 ID:72 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Sales & Service, Professionalism Closed Captioned
  • The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

    This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.

    #115 ID:351 Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Change, Professionalism Closed Captioned
  • Writing for Business Results

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

    #116 ID:1091 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Professionalism
  • Accentuate the Positive

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    #117 ID:382 Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • All for One and One for All

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    #118 ID:76 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned
  • Believe It!

    Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.

    #119 ID:1840 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism, Coaching & Mentoring Closed Captioned
  • Build Trust

    Building positive relationships by building trust

    #120 ID:381 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned