Complete TAG® Library (1893 Assets / 5882 Components)

  • We Need to M.E.E.T. - Program Closing/"Finding Common Ground"/M.E.E.T. Model Review
    #841 ID:378

    Review of the M.E.E.T. communication model and how to find common ground

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Compliance, Interpersonal Skills, Management, Professionalism

  • We're Just Telling Jokes!
    #842 ID:1253

    Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Inclusion, Respect

  • Whale Done! Response and the Four Steps Defined
    #843 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #844 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #845 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #846 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • What Could Have I Done Differently?
    #847 ID:1877

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    Video Vignettes Leadership Management, Leadership, Assessing Performance

  • What Does a Mentor Do?
    #848 ID:1956

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • What is Mentoring?
    #849 ID:1955

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • What Should I Do First?
    #850 ID:369

    Effectively managing shifting priorities

    Video Vignettes Personal Performance Professionalism, Change, Motivation

  • What to do in a Violent Situation (Managers)
    #851 ID:1899

    There are several things you need to consider and do if a violent situation arises at your workplace.

    Video Vignettes Workplace Safety Workplace Violence Prevention, Armed Intruder/Active Shooter

  • Whatever It Takes
    #852 ID:77

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

  • When They Just Don't Care
    #853 ID:215

    Helping an employee overcome a lackadaisical attitude

    Video Vignettes Leadership Management, Communication, Professionalism

  • Where Are the Drop Cloths?
    #854 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • White Guys Need Not Apply
    #855 ID:376

    Dealing with perceptions of reverse discrimination and white privilege.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect

  • Who Benefits from Mentoring?
    #856 ID:1957

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • Why Did I Push All Those Buttons?
    #857 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Do Some Employees Respond with Violence?
    #858 ID:1894

    There are many reasons why an employee may result to violence in the workplace... loss of work, perceived injustice... The key to preventing an event is to have open communication and encourage employees to report violent (or potentially violent) situations.

    Video Vignettes Workplace Safety Workplace Violence Prevention

  • Why Do They Have to Flaunt It At Work?
    #859 ID:1257

    Recognize the diversity and inclusion dynamics that are frequently associated with sexual orientation and/or gender identity.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Inclusion, Respect, Micro-Inequities

  • Why Does Workplace Violence Occur?
    #860 ID:1893

    When things go bad at work (layoffs, shortened shifts, mass firings), people's sense of security is often in jeopardy. As many people live paycheck to paycheck a sense of urgency or anger quickly replaces that security.

    Video Vignettes Workplace Safety Workplace Violence Prevention, Armed Intruder/Active Shooter