Search TAG® Library (122 Assets Found)

Results for Topic: Sales & Service

Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#0 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Complete Programs Industry Settings: Office & General, Retail Other Topics: Communication, Professionalism Closed Captioned

A practical example of the steps involved in the S.A.L.E. process.

#1 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

Discusses how to gain commitment from a client during a sales interaction.

#2 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

Reviews how to best link a client's needs with solutions.

#3 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

#4 ID:602 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Industry Settings: Healthcare, Office & General, Retail Other Topics: Communication, Sales, Leadership

Helping a sales team member resolve an issue.

#5 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution

Reviews how to best analyze the needs of a client during the sales process.

#6 ID:610 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

How to best handle phone calls while also helping another customer in person

#7 ID:110 Topic: Sales & Service Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Industry Setting: Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

#8 ID:603 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

#9 ID:117 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Meeting a customer's needs without going against company policy

#10 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Helping a sales staff member recognize sales opportunities.

#11 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

An example of how sales team members can practice skills to recognize sales opportunities.

#12 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

An example of how sales team members can practice skills to recognize sales opportunities.

#13 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

#14 ID:605 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution

Discusses how to successfully prepare for a sales call.

#15 ID:609 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

Offering internal customers solutions when their needs have not been met

#16 ID:113 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Handling interruptions effectively; putting your focus on the customer even when you're busy

#17 ID:115 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Dealing with a customer frustrated by an automated phone system

#18 ID:111 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Dealing with a customer whose expectations for timely delivery have not been met

#19 ID:112 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

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