Complete Video Library
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
And, You Are?
This vignette covers a union organizer on premises (on site visit). There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Ask Fact and Feeling Questions
Asking questions to understand a problem
Bad Day at Work (from Good People, Bad Choices™)
This vignette discusses the inadvertent compromising of confidential information (impending lay-offs, new product development, etc.).
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Better Than Budget (from Good People, Bad Choices™)
This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Build Trust
Building positive relationships by building trust.
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)
Handling an objection to a key content point during a training session.
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Clarify Actions and Outcomes (Interviewing Tips)
Explanation of the probing strategy of clarifying actions and outcomes.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.