Complete Video Library

Everyday Diversity™ Keeping Diverse Candidates

Everyday Diversity™ Keeping Diverse Candidates

So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid Closed Captioned
Everyday Diversity™ Selecting Diverse Candidates

Everyday Diversity™ Selecting Diverse Candidates

How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias Closed Captioned
Everyone Does It (from Good People, Bad Choices™)

Everyone Does It (from Good People, Bad Choices™)

Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
Failing to Prevent All Forms of Harassment (from Legal Briefs™)

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
FMLA - Informing Employees of Their Rights & Policies

FMLA - Informing Employees of Their Rights & Policies

As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
FMLA - Key Actions to Stay in Compliance

FMLA - Key Actions to Stay in Compliance

Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
FMLA - Reduced Schedules & Leaves

FMLA - Reduced Schedules & Leaves

One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
FMLA - Returning to Work

FMLA - Returning to Work

As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
FMLA - What Qualifies for FMLA Leave?

FMLA - What Qualifies for FMLA Leave?

You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Explanation of the probing strategy of following a verbal or non-verbal lead.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
GET OUT Action (from The 3-OUT Approach to Workplace Safety)

GET OUT Action (from The 3-OUT Approach to Workplace Safety)

You are the true first responder. Your proper or improper response is going to determine success or failure. So, take the lead and if you can safely escape the area, take yourself and those around you and GET OUT ---far away from the danger — THEN call 911.

Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness Closed Captioned
Getting Much Sleep?

Getting Much Sleep?

Retaliating against an employee who reports misconduct by supervisor.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
Gina's Fan

Gina's Fan

Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Harassment Prevention, Professionalism Closed Captioned
Gina's Fan (Employees)

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned
Good People, Bad Choices - Video Introduction

Good People, Bad Choices - Video Introduction

This vignette introduces the concept of ethics in the workplace. Defining ethics and ethical behavior.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Effective Leadership Closed Captioned
Good People, Bad Choices - Video Summary

Good People, Bad Choices - Video Summary

Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
Guess What I Heard

Guess What I Heard

The negative impact of passing along gossip and rumors about coworkers

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service Closed Captioned
Half Full or Half Empty? (from Increasing Emotional Intelligence)

Half Full or Half Empty? (from Increasing Emotional Intelligence)

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Emotional Intelligence, Interpersonal Skills Closed Captioned
Hand Washing 101

Hand Washing 101

You should always wash your hands before, during, and after preparing or eating food, using the toilet, caring for someone who is sick, blowing your nose (or coughing/sneezing), handling animals or touching garbage. Think of hand washing as a process. Follow these steps to ensure proper hand washing.

Topic: Workplace Safety & Awareness Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Employee Wellness, Safety Orientation
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism Closed Captioned
Harassment & Responsibilities of Supervisors/Managers

Harassment & Responsibilities of Supervisors/Managers

Responsibilities of supervisors and managers to investigate all complaints.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Management, Professionalism Closed Captioned
Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation Closed Captioned
He Doesn't Look Nearly As Good In a Skirt?

He Doesn't Look Nearly As Good In a Skirt?

Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Abusive Conduct / Bullying, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
Hey, It's Just a Joke!

Hey, It's Just a Joke!

Impact of inappropriate humor on perceptions and workplace relationships.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness, Workplace Civility Closed Captioned
Hey, It's On My Playlist

Hey, It's On My Playlist

We can’t listen to whatever we want at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism, Workplace Civility Closed Captioned
He’s Big…Really Big

He’s Big…Really Big

Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism, Workplace Civility Closed Captioned
Hierarchy or Equality: Do you know where you stand?

Hierarchy or Equality: Do you know where you stand?

How respect is defined differently in varying cultures around the world.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility Closed Captioned
High Risk or Low Risk: What's your comfort level?

High Risk or Low Risk: What's your comfort level?

How uncertainty and ambiguity impacts work decisions and team relationships.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility Closed Captioned
I Can't Do Anything Right

I Can't Do Anything Right

Accommodating religious differences in the workplace.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Closed Captioned
I Didn't Understand One Word

I Didn't Understand One Word

Dealing with language barriers in the workplace

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness Closed Captioned
I Don't Have Time (from Integrity Every Day)

I Don't Have Time (from Integrity Every Day)

This video covers the importance of maintaining accurate patient records even when time is short.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Professionalism Closed Captioned
I Don't Understand

I Don't Understand

An employee has difficulty helping a patient due to a language barrier.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Respect / Respectfulness Closed Captioned
I Don't Want Anybody to Get in Trouble (from Integrity Every Day)

I Don't Want Anybody to Get in Trouble (from Integrity Every Day)

Healthcare workers' responsibility to report suspicious activity.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
I Got This in the Mail...

I Got This in the Mail...

This vignette covers union mailers regarding an educational conference. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Management
I Just Don't Fit In...

I Just Don't Fit In...

How language barriers and occupational jargon can create exclusiveness within the workplace.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service Closed Captioned
I Need The Report Today (from FOSA™ Documenting Discipline)

I Need The Report Today (from FOSA™ Documenting Discipline)

Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
I Quit! (from FOSA™ Documenting Discipline)

I Quit! (from FOSA™ Documenting Discipline)

Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
I've Had It With This Place

I've Had It With This Place

When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Effective Leadership, Professionalism Closed Captioned
If I'm History, So Is He!

If I'm History, So Is He!

Making open threats against a manager.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Professionalism, Workplace Violence Prevention Closed Captioned
Incident Calendar – Max (from FOSA™ Documenting Discipline)

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

The notion that to become a great leader one must build strengths rather than fix weaknesses.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: Combinations of Strengths Produce Exponential Results

Insight: Combinations of Strengths Produce Exponential Results

The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: Five Clusters of Strengths That Really Matter

Insight: Five Clusters of Strengths That Really Matter

The perspective that all leadership competencies are not equal; there are five key strengths that matter most

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: The Fastest Way Isn't Always a Straight Line

Insight: The Fastest Way Isn't Always a Straight Line

The perspective that leadership skills do not have to be developed in a linear fashion.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Is This Any Way to Run a Hospital?

Is This Any Way to Run a Hospital?

Dealing with culturally-insensitive remarks.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Closed Captioned
Is This Any Way to Run a Hospital? (from Integrity Every Day)

Is This Any Way to Run a Hospital? (from Integrity Every Day)

When it comes to ethics/code of conduct, there are many things to consider. This video covers maintaining accurate patient records (documentation) even when time is short.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Professionalism Closed Captioned
Is This The Image That We Really Want?

Is This The Image That We Really Want?

Recognizing how unconscious bias contributes to “diversity moments” by influencing our perceptions, behavior and the decisions we make about others.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills Closed Captioned
It Was in the Paper

It Was in the Paper

Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.


Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness Closed Captioned
It Will Change Your Life!

It Will Change Your Life!

It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism, Workplace Civility Closed Captioned
It's Intolerable

It's Intolerable

Impact of offensive figures of speech on workplace relationships.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness Closed Captioned
It's Just a Card, Right?

It's Just a Card, Right?

This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
It's Just an Expression - Updated!

It's Just an Expression - Updated!

Helping employees and co-workers gain a better understanding of “diversity moments” through an example of how seemingly innocent expressions may have a harmful impact.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Respect / Respectfulness Closed Captioned
It's the Only Way We'll Ever Get a Say

It's the Only Way We'll Ever Get a Say

Discussions with employees about unions and how workplace issues can be resolved with better communication.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Management
It’s All Good (from Good People, Bad Choices™)

It’s All Good (from Good People, Bad Choices™)

A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Just Give Me Another Three Days

Just Give Me Another Three Days

Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness Closed Captioned
Just Some Good Clean Fun

Just Some Good Clean Fun

When humor goes too far and becomes inappropriate teasing and/or hazing.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Communication, Compliance, Professionalism Closed Captioned
Just Tell Them I'm Not Here

Just Tell Them I'm Not Here

Digitally Remastered! You know, one of the things that's easy to forget is that our team members pay attention to every little thing we say and do. Like it or not, we set the example. And when we ask an employee to do something that's questionable—like making up an excuse because we've forgotten something or don't want to deal with someone— it has an impact. It might not seem like much at the time, but all those "little tears" can eventually begin to rip our organization's integrity fabric to pieces. As leaders, we need to hold ourselves and our peers accountable to make sure that doesn't happen.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Late Again? (from FOSA™ Documenting Discipline)

Late Again? (from FOSA™ Documenting Discipline)

Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Avoiding illegal questions during the interview process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Conducting legal reference and background checks.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Describing the Job

The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Dealing with members of a federally-protected status group during the recruiting and interviewing process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Recruiting and Hiring: Protected Classifications

Legal Briefs™ Recruiting and Hiring: Protected Classifications

The importance of avoiding reverse discrimination in the recruiting and hiring process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Managing employees' expectations of privacy in the workplace.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records

Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records

You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: An Employee with a Temper

Dealing with hot tempers that could potentially lead to workplace violence.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

The importance of investigating rumors of threats regardless of who is involved.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Legal Briefs™ Workplace Violence: Pre-Employment Screening

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Obtaining permissions for pre-employment screening

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Let it Ride (from Good People, Bad Choices™)

Let it Ride (from Good People, Bad Choices™)

Selecting the right vendor is strategic and often a long process. This vignette tackles the issue of using a certain vendor based on a personal relationship with the vendor. We see how this can negatively impact the organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Compliance Closed Captioned
Let's M.E.E.T.™ Conflict Resolution Module

Let's M.E.E.T.™ Conflict Resolution Module

Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned
Life's Not Fair

Life's Not Fair

Retaliating against an employee who reports a safety violation.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Reviews how to best link a client's needs with solutions.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
Listen Up! (from Achieving Communication Excellence)

Listen Up! (from Achieving Communication Excellence)

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Listen, I Was Just Wondering...

Listen, I Was Just Wondering...

Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Civility Closed Captioned
LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)

LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)

Most intruders have a relatively short amount of time to inflict as much damage as they can before they’re stopped by authorities, before they end things themselves or before they are stopped – by you! They are running against the clock and tend to take the path of least resistance. As a result, they don’t want to spend time trying to enter a locked or barricaded space, costing precious seconds in their pursuit to kill as many as they can.

Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness Closed Captioned
M.E.E.T. Zero Tolerance - Program Summary

M.E.E.T. Zero Tolerance - Program Summary

Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness Closed Captioned
M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things

M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things

Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias Closed Captioned
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

How to best transition from one topic to the next during a training session

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Effective Training, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Managing Silence (Behavior-Based Interviewing)

Managing Silence (Behavior-Based Interviewing)

Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Closed Captioned
Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Effective Leadership, Professionalism, Selling Closed Captioned
Mine to Take (from Good People, Bad Choices™)

Mine to Take (from Good People, Bad Choices™)

In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
No Harm, No Foul (from Good People, Bad Choices™)

No Harm, No Foul (from Good People, Bad Choices™)

This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance Closed Captioned
No Mistakes! (from FOSA™ Documenting Discipline)

No Mistakes! (from FOSA™ Documenting Discipline)

Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Nobody Will Ever Know

Nobody Will Ever Know

Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Abusive Conduct / Bullying, Compliance, Harassment Prevention, Effective Leadership, Professionalism Closed Captioned
Non-Verbal Indicators (Behavior-Based Interviewing)

Non-Verbal Indicators (Behavior-Based Interviewing)

To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Closed Captioned
Not About Bad to Good, But Good to Great!

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Overcoming Communication Issues - Hotel/Hospitality Scene

Overcoming Communication Issues - Hotel/Hospitality Scene

As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
Overcoming Communication Issues - Manufacturing

Overcoming Communication Issues - Manufacturing

When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism
Overcoming Communication Issues - Office/General

Overcoming Communication Issues - Office/General

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Interpersonal Skills, Professionalism
Overcoming Communication Issues - Retail

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism