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Results for Learning Path: Personal Performance

  • Courage 2 Coach™ - Coaching to Specific Issues

    Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

    #121 ID:1726 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Dealing With a Difference of Opinion

    Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

    #122 ID:423 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #123 ID:432 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Documenting the Discussion/Actions

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    #124 ID:1872 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Don't Sweat It

    Handling reports of violations (confidential information).

    #125 ID:33 Topic: Ethics Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Leadership, Professionalism Closed Captioned
  • Dream It!

    If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

    #126 ID:1838 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Closed Captioned
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #127 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluating Performance Challenges

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    #128 ID:1867 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Half Full or Half Empty?

    Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

    #129 ID:360 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • Handling an Off-Topic Conversation

    Dealing with an off-topic conversation during a meeting

    #130 ID:424 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Have a Plan, Work the Plan

    Planning and organizing for results.

    #131 ID:367 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • High Risk or Low Risk: What's your comfort level?

    How uncertainty and ambiguity impacts work decisions and team relationships

    #132 ID:473 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Involve Your Audience

    How to inspire and influence others to communicate effectively by involving them

    #133 ID:222 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #134 ID:371 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #135 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #136 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Listen Up!

    The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

    #137 ID:352 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Making a Smooth Transition

    How to best transition from one topic to the next during a training session

    #138 ID:431 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Marcus' Dilemma

    Adapting to a restructure change

    #139 ID:406 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Sales, Interpersonal Skills, Leadership, Professionalism, Selling Closed Captioned
  • Must Do's As a Mentor

    There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

    #140 ID:1958 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned