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Results for Learning Path: Personal Performance

  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #121 ID:432 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Documenting the Discussion/Actions

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    #122 ID:1872 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Don't Sweat It

    Handling reports of violations (confidential information).

    #123 ID:33 Topic: Ethics Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Leadership, Professionalism Closed Captioned
  • Dream It!

    If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

    #124 ID:1838 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Closed Captioned
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #125 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluating Performance Challenges

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    #126 ID:1867 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Half Full or Half Empty?

    Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

    #127 ID:360 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • Handling an Off-Topic Conversation

    Dealing with an off-topic conversation during a meeting

    #128 ID:424 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Have a Plan, Work the Plan

    Planning and organizing for results.

    #129 ID:367 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • High Risk or Low Risk: What's your comfort level?

    How uncertainty and ambiguity impacts work decisions and team relationships

    #130 ID:473 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Involve Your Audience

    How to inspire and influence others to communicate effectively by involving them

    #131 ID:222 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #132 ID:371 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #133 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #134 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Listen Up!

    The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

    #135 ID:352 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Making a Smooth Transition

    How to best transition from one topic to the next during a training session

    #136 ID:431 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Marcus' Dilemma

    Adapting to a restructure change

    #137 ID:406 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Sales, Interpersonal Skills, Leadership, Professionalism, Selling Closed Captioned
  • Must Do's As a Mentor

    There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

    #138 ID:1958 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • Narrow Your Focus

    How narrowing the focus of communication can add clarity and immediacy

    #139 ID:223 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Outline Intent

    How to best prepare to communicate effectively

    #140 ID:221 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned